Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Las Vegas, NV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4625 W. Charleston Boulevard, Las Vegas, NV
89102, United States
Hours
Reviews
4.2
2,070 reviews
5 stars
1,223
4 stars
420
3 stars
206
2 stars
76
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some employees provided excellent service and were praised for their helpfulness, others were reported as rude or unprofessional, leading to mixed experiences.
Staffing Issues
Customers frequently noted a lack of staff availability, leading to long wait times for assistance and frustration.
Product Availability
The store was generally well-stocked, but there were instances of customers being unable to find specific items or receiving incorrect information about stock.
Store Cleanliness
The store was often described as clean and organized, contributing positively to the shopping experience.
Delivery and Order Issues
Several customers reported problems with online orders, including delivery issues and poor communication regarding order status.
- GTG T3 days ago5.0Great service very nice peaple
- PPPatriciaNov 3, 20253.0Rude cashier s , helpful employees otherwise
- RRRootOct 17, 20255.0I recently needed a dryer in a hurry. I went to this location at 8:30 pm. David, the manager of appliances. Helped me greatly. He was knowledgeable, friendly and even got me approved for a Lowes credit. He got me out the door with a fine Maytag at a very fair price. It was a fantastic experience. I know that box stores can be a hassle, and finding staff that get the job done is not always the norm, but David was great and really helped. He should be recognized by the company for his commitment. Thanks
- MBMichael BlackwellOct 2, 20255.0I visited the garden section at Lowe’s twice yesterday, and my second encounter really stood out. While checking out, Pearl asked if I had the Lowe’s app on my phone (which I did). She took the time to walk me through it, showing me how to look for possible discounts like a $5 savings, and explained all the benefits available through the app. Her enthusiasm and helpfulness were outstanding—she is truly a great asset to Lowe’s. Thank you, Pearl!
- KCkevin changOct 1, 20251.0Had an online order for in store pick up few days ago. Before i even made the attempt to the store, i received an email thanking me for pick up the order. I was puzzled and confused at the same time. I then called the store right away and i was told that they were having issues with their pick up lockers that they had to remove all items away from the lockers. As soon as that happened, lowes system sent out pick up completion via email and text automatically. I dont understand why lowes system did this even after they had upgraded their entire system few years ago. Moreover, I called back again the next day to cancel the order and lowes rep told me that someone had picked up the items and that they couldnt refund the order until they check the camera to see who did the pick up. This right there is a complete miscommunications and bad managements on the lowes end. Apparently not all employees were informed of lockers issues. It was fine that they had to check the camera to make sure items werent stolen. The lowes system errors should not had happened in the first place. No steps were taken to notify all affected customers until we called in.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the store hours for Lowe's Home Improvement in Las Vegas?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with specific holiday hours on certain dates.
What products and brands can I find at Lowe's Home Improvement?
Lowe's offers a wide selection including appliances, tools, paint, flooring, garden equipment, and trusted brands like GE, Whirlpool, LG, Samsung, and Craftsman.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How do I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are provided if the status changes.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online for Lowes.com purchases or done in-store with proof of purchase.
What types of installation services does Lowe's offer?
Lowe's offers installation services for appliances, flooring, lighting, cabinets, doors, windows, HVAC, and many more home improvement needs.
How can a visit to nearby Walmart or Michaels complement my shopping at Lowe's?
You can shop for groceries or general merchandise at nearby Walmart, and find arts and crafts supplies at Michaels, making it convenient to complete diverse shopping trips near Lowe's.
Are there convenient dining options near Lowe's in Las Vegas?
Yes, nearby dining options include Pizza Hut, McDonald's, Firehouse Subs, and Cold Stone Creamery for quick meals before or after your Lowe's visit.
What pet-related services can I access near Lowe's?
Nearby pet stores and services such as PetSmart and Quick-Tag veterinary services provide pet care options close to Lowe's.
Where can I find key and locksmith services close to Lowe's?
For key and locksmith needs, Minute Key and minuteKEY are located near Lowe's for convenient access to these services.