Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Fernley, NV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,294 reviews
5 stars
662
4 stars
341
3 stars
138
2 stars
49
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting poor experiences, long wait times, and unhelpful staff.
Store Cleanliness
Customers generally praised the store for being clean and organized, contributing positively to their shopping experience.
Product Availability
While many customers appreciated the variety of products available, there were frequent complaints about stock issues and incorrect inventory listings.
Staff Helpfulness
Some employees received high praise for their helpfulness and knowledge, but there were also numerous reports of staff being unavailable or unresponsive.
Delivery Issues
Several customers expressed frustration with delivery processes, including damaged items and poor communication regarding orders.
- JIJanet iselyNov 10, 20254.0Purchased dryer on 11/1/25 installed 11/3/25. Noticed 11/8/25 vent hose had come disconnected from back of dryer. It was a big job for my 80 year old husband to fix. Not happy with installation
- DLDavid LadeOct 20, 20254.0Was disappointed I did not find 20' conduit, all I found was 10' but was able to get what I needed. In their defense I did not ask if it was some place else, but if it was, they need a sign indicating they have it available.
- CGCarrie GreenOct 11, 20255.0Very clean and organized store.
- TPtina phillipsOct 6, 20253.0Line backed up couldn't get a receipt for my purchase and spent over $300
- KVKelly VOct 1, 20251.0Delivered a damaged oven and are making me reorder it. Meanwhile I have an open gas line and no oven. The employees at the store said it is policy to return the damaged item, process a full refund wait for it to show up on my credit card and then I have to repurchase the item as a new purchase. THIS IS AN AWFUL PROCESS!!!!!!! Update corporate office said that is not their process, so the woman on the phone at the store is a LIAR. Terrible customer service
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Fernley, NV?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, gardening tools, patio furniture, power tools, plumbing supplies, and more.
What are the Lowe's store hours in Fernley, NV?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's in Fernley offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you'll receive email updates if your status changes.
What payment options does Lowe's accept?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's Fernley?
Yes, Lowe's offers installation services including appliances, cabinets, flooring, roofing, HVAC, and more to support your home improvement projects.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Returns for online orders can be started online or in-store at the customer service desk.
What nearby places can I visit around Lowe’s Home Improvement in Fernley, NV?
Nearby you can find Blue Rhino Propane Exchange for propane needs, Sherman Williams Fernley for paint supplies, and Cinnabon for a quick bakery treat.
Are there convenient dining options near Lowe's Fernley?
Yes, nearby dining options include Denny's restaurant and Subway sandwich shop, ideal for a meal before or after your visit to Lowe's.
How can nearby businesses like Minute Key assist me during my visit to Lowe's?
Minute Key, a nearby locksmith service, can help you quickly make new keys or resolve lock issues you might have while shopping at Lowe's.