Brand Certified
The Brick
4.3(222 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
354 Old Airport Rd, Yellowknife, NT
X1A 3T4, Canada
Certified by The Brick • Mar 01, 2026
(867) 765-0605
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.3
222 reviews
5 stars
161
4 stars
18
3 stars
14
2 stars
5
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Jennie, for their friendly, knowledgeable, and helpful service, making the shopping experience enjoyable.
Delivery Issues
Several reviews highlighted significant problems with delivery, including delays, damaged items, and poor handling during delivery.
Product Quality
Customers expressed mixed feelings about product quality, with some satisfied with their purchases while others reported issues such as damaged goods and poor construction.
Sales Experience
While many customers had positive experiences with sales associates, some felt misled about return policies and product guarantees.
- GRGiAlem RodriguezFeb 14, 20261.0Disappointing Service and Massive Delays – Shop Elsewhere Rating: ⭐ / 5 I am beyond disappointed with the service from The Brick Yellowknife. Buying furniture should be an exciting update for a home, but this has been a month-long headache. • The Wait: We waited over a month for our couch/sectional to be delivered. When you’re living without a primary piece of furniture for that long, every extra day feels like an eternity. • Damaged Goods: To make matters worse, the dining table we ordered arrived damaged. For the price paid, you expect "merchantable quality," not noticeable chips and dents right out of the box. • Poor Logistics & Policy Over People: When we reported the damage, the store's initial solution was to have us return the defective table immediately—leaving us with no dining surface at all for another three weeks until the replacement arrived. I had to cite the NWT Sale of Goods Act and threaten to escalate to Consumer Affairs just to get them to agree to a "simultaneous swap." • Constant Chasing: I had to send multiple follow-up emails just to get a status update. While they eventually got approval from a regional manager for us to keep the table until the new one arrives, the amount of stress and "red tape" involved was ridiculous. Living in a remote area is no excuse for poor customer service or expecting a family to eat on the floor because of a store's fulfillment error. We are still waiting on "credits" for the delay that were promised but not yet finalized. Save yourself the stress and find a business that values its customers.
- MGMary Grace GragasinDec 11, 20255.0My recent visit was extremely satisfying. Jennie delivered outstanding customer service—patient, knowledgeable, and genuinely focused on helping me make the right choice. Her dedication made the entire shopping experience exceptional. Highly recommended!
- EWEY WangNov 6, 20255.0Jennie has been very helpful with our purchase and ensured everything went seamlessly. We are very happy with the product and overall experience with Yellowknife Brick. Highly recommend.
- TSTrevor SquiresNov 6, 20255.0Friendly stop great place to shop. Competitive prices
- IHIngrid HoffmannOct 21, 20255.0Jennie made the purchase and delivery of my items Pain free hassle free and now I can order more items from this store! Nothing but positive things to say about the customer service quick turnaround quick replies, Jennie is amazing thankyou IngridS
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For complete details, please visit The Brick's Satisfaction Guarantee page on their website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price within 30 days of purchase, subject to conditions. See the Price Guarantee page for details.
Can I cancel an order and receive a refund?
Yes, orders can be canceled and refunded anytime before delivery or pickup. Refunds are issued to the original payment method. Deposits on special orders are non-refundable.
What types of payment does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours in Yellowknife?
The Brick in Yellowknife is open Monday to Saturday from 10:00 AM to 6:00 PM, Sunday from 12:00 PM to 5:00 PM, and closed on Mondays for pickup only and certain holidays.
What pickup and delivery services does The Brick offer?
The Brick provides curbside pickup, delivery, and no-contact delivery options.
What brands can I find at The Brick store?
You can find brands such as Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more furniture, appliance, and electronics brands at The Brick.
How can nearby places like Action Auto and Force One YK be helpful during my visit to The Brick?
After shopping at The Brick, you might visit nearby Action Auto or Force One YK for automotive services or purchases, making your trip efficient by combining errands in the area.
Are there family-friendly activities near The Brick, such as My World Children's Entertainment Company?
Yes, near The Brick you can visit My World Children's Entertainment Company for family-friendly fun, perfect for combining shopping with entertainment for children.
Where can I find convenience stores and gas stations near The Brick?
Gastown, located near The Brick, offers gas station, convenience store, and ice cream shop services, useful for quick stops before or after your visit.
Brand Certified Facts from The Brick
The Brick partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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