Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
210 reviews
5 stars
155
4 stars
17
3 stars
14
2 stars
5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, particularly highlighting individuals like Jennie, AJ, and Ash.
Product Quality
While many customers were satisfied with their purchases, some reported issues with product quality, including damaged items and poor construction.
Delivery Experience
Delivery experiences were mixed; while some customers appreciated timely and professional service, others faced significant issues, including damaged items and poor communication.
Sales Process
The sales process was generally described as smooth and efficient, with staff providing helpful recommendations and support.
Return Policy Issues
Several customers expressed frustration with the store's return and exchange policies, particularly regarding large items and warranty claims.
- EWEY WangNov 6, 20255.0Jennie has been very helpful with our purchase and ensured everything went seamlessly. We are very happy with the product and overall experience with Yellowknife Brick. Highly recommend.
- TSTrevor SquiresNov 6, 20255.0Friendly stop great place to shop. Competitive prices
- IHIngrid HoffmannOct 21, 20255.0Jennie made the purchase and delivery of my items Pain free hassle free and now I can order more items from this store! Nothing but positive things to say about the customer service quick turnaround quick replies, Jennie is amazing thankyou IngridS
- MSMama SyllaOct 10, 20255.0Très formidable. Very nice customer service. Surtout Jeny and Ash.
- RPRichmond PSep 25, 20255.0Great service. The team was helpful, and AJ was very kind and outgoing.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For complete details, please visit The Brick's Satisfaction Guarantee page on their website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price within 30 days of purchase, subject to conditions. See the Price Guarantee page for details.
Can I cancel an order and receive a refund?
Yes, orders can be canceled and refunded anytime before delivery or pickup. Refunds are issued to the original payment method. Deposits on special orders are non-refundable.
What types of payment does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours in Yellowknife?
The Brick in Yellowknife is open Monday to Saturday from 10:00 AM to 6:00 PM, Sunday from 12:00 PM to 5:00 PM, and closed on Mondays for pickup only and certain holidays.
What pickup and delivery services does The Brick offer?
The Brick provides curbside pickup, delivery, and no-contact delivery options.
What brands can I find at The Brick store?
You can find brands such as Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more furniture, appliance, and electronics brands at The Brick.
How can nearby places like Action Auto and Force One YK be helpful during my visit to The Brick?
After shopping at The Brick, you might visit nearby Action Auto or Force One YK for automotive services or purchases, making your trip efficient by combining errands in the area.
Are there family-friendly activities near The Brick, such as My World Children's Entertainment Company?
Yes, near The Brick you can visit My World Children's Entertainment Company for family-friendly fun, perfect for combining shopping with entertainment for children.
Where can I find convenience stores and gas stations near The Brick?
Gastown, located near The Brick, offers gas station, convenience store, and ice cream shop services, useful for quick stops before or after your visit.