Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreRONA
RONA Tantallon has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
3.5
198 reviews
5 stars
64
4 stars
61
3 stars
21
2 stars
15
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unknowledgeable employees.
Stock Availability
Many customers expressed frustration with the store's frequent lack of stock on common items, leading to wasted trips.
Store Organization
The store is often described as messy and disorganized, making it difficult for customers to navigate and find products.
Pricing Issues
Customers noted that prices are often higher than competitors, leading to dissatisfaction and comparisons with other stores.
Management Concerns
There are complaints about poor management practices, including staff treatment and overall store operations.
- PMPreston McIntoshDec 31, 20251.0Posted hours Dec 31 9-4, however doors locked at 2pm.
- SNsuper novaDec 23, 20251.0Why keep all the wood pellets outside in the rain and snow?? Everytime I buy pellets there's at least one bag of pellets that's all dust. Pellets turn into dust when they get wet. At Canadian Tire they keep a number of bags inside and it's the same size store (I'd go there but they don't have softwood pellets). You can stack 100-200 bags inside the store..there's lots of empty space at the front. Way more space than Canadian Tire has and they make it work. When I called I was told to bring the bags back but I don't have the time and energy to lug bags back and forth and hope the new ones are not wet when I open the bag. This is an issue that needs handling and they're putting it back on the customer to just keep returning the bags. Why not put the pellets inside? It's like keeping sugar outside the grocery store and telling customers to bring them back if wet. Ugh 😩 I'm so tired of how corporate stores treat people these days.
- JGJohnny GambleNov 25, 20255.0Recently placed an online order for some flooring, I came to pick up and the Lady at customer service was great, very friendly and helped me to my flooring. It was only 2 boxes so I carried it out. Got home and found it was the wrong finish. I called the next morning to get it resolved, and Jeff was amazing, he had the right flooring dropped off and picked up within a couple hours. He didn’t have to do that, but he did, and It meant a lot.
- MEMathew EmbrettNov 24, 20251.0Terrible customer Service. I can’t say I can think of a hardware store I have been to that has worse customer service. First visit, I was told,” come back tomorrow and maybe someone can help you find that item… “ Second visit , after purchasing hundreds of dollars worth of decking that I need to buy $300 more to get the proper bit to drive the screws I bought.. I will try and avoid this place from now on, that’s for certain
- EReric racineOct 24, 20251.0Garage door online $745...but I cannot "add to cart" to order online. The guy at the counter told me the prices online are Ontario prices (even if N.S. stores are chosen) Price in N.S.....$1600! I told them they must honor the prices online. They responded no because its online. Sounds like a freaken scam to me. Total BS Seems like a class action lawsuit for false advertising. Will escalate to the CEO. Cant wait for you to reply some corporate BS excuse
Frequently Asked Questions About RONA Tantallon
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is the return policy at RONA Tantallon?
You can return most products within 90 days of purchase in original condition and packaging with your receipt for a refund, exchange, or store credit. Appliances have different terms. More details are on their website.
How can I check my order status at RONA Tantallon?
Check your order status online by entering your order number and email or logging into your account. You'll receive email updates on changes.
Does RONA Tantallon offer delivery services?
Yes, they offer parcel delivery free on orders over $49 and truck delivery for large items like appliances at $79 in most stores.
What are RONA Tantallon's store hours?
Open Monday to Friday from 7:00 AM to 7:00 PM, Saturdays 8:00 AM to 5:00 PM, and Sundays 9:00 AM to 5:00 PM.
Which brands does RONA Tantallon carry?
They carry brands including KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, Whirlpool, and Kitchenaid.
What installation services does RONA Tantallon provide?
Services include appliance installation, roofing, flooring, cabinetry, windows and doors, bathroom plumbing, natural gas lines, artificial grass, and more.
Is it possible to have someone else pick up my order from RONA Tantallon?
Yes, you can designate someone 16 or older to pick up your order with a copy of the confirmation email and a government-issued photo ID.
What nearby grocery stores can I visit along with RONA Tantallon?
Sobeys and Sobeys Pharmacy Tantallon are nearby supermarkets where you can pick up groceries or pharmacy items during your visit to RONA.
Are there dining options close to RONA Tantallon?
Yes, you can find several nearby restaurants like Pizzatown, Moon Tong Restaurant (Chinese and Asian cuisine), Mary Brown's Chicken, Bento Sushi, and barBURRITO.
What fitness or wellness centers are near RONA Tantallon?
Nearby you can visit GoodLife Fitness gym, Monarch Massage Therapy, and St Margaret's Bay Physiotherapy for health and wellness needs.