Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Santa Fe, NM is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.4
1,637 reviews
5 stars
609
4 stars
342
3 stars
189
2 stars
115
1 star
382
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff, long wait times for assistance, and rude interactions.
Delivery Issues
Numerous complaints about delivery delays, incorrect deliveries, and lack of communication regarding delivery status.
Employee Knowledge
Mixed feedback on employee knowledge; some employees were praised for their helpfulness, while others were criticized for being untrained or unhelpful.
Store Organization
Customers noted issues with store organization, including difficulty finding items and long waits for assistance with locked products.
- QGQuijano Guillermo1 day ago3.0Maybe this is the problem - LOL - Went to puck up four plastic gutters for my girlfriend, "verificatuon" lasted 10 minutes. Then I noticed their "Friendliness" goal right there... they're aiming at only 85%! They're only at 7%! Why??? They're the worst store in the district! Anyone can turn this around in a day! So - there you go. Explains Santa Fe in a nutshell. PS. I added the ? Shouldn't it be 100%?
- FUFrancisco Rocha Jaje (US)4 days ago1.0My complain is about the delivery and installation delay for a GE stove I purchased at the Lowe’s Santa Fe location on December 22. At the time of purchase, I was explicitly told that the stove would be delivered and installed within 48 hours by the associate at the time. I have now been informed that delivery and installation will not occur until February 4. A delay of over six weeks for a basic appliance—especially after a clear commitment was made at the point of sale—is unacceptable. This situation reflects a serious breakdown in customer communication and service. Had I been given accurate information upfront, I would have made a different purchasing decision. As it stands, this experience has significantly eroded my trust in Lowe’s, and I do not intend to purchase appliances from your company again unless this matter is addressed appropriately.
- LGLiana GonzalesDec 26, 20251.0We scheduled a kitchen design consultation with Maya and she did not show up. The staff tried contacting her and could not get ahold of her. Completely irresponsible and unprofessional. I would not trust her with designing a kitchen with that type of work ethic. I’d also give 0 stars if that were an option.
- JDJulie DDec 23, 20255.0Appreciate Daniel tracking down a flat cart to get an oversized item to my car and helping me load it in my car. Great customer service!
- KKkaryn kottDec 20, 20251.05 years ago we bought a Samsung refrigerator from Lowes. We wanted to replace it and went back to Lowes. They had a delivery date 12/20 and the crew came which were not even part of Lowes but an independent moving crew. They said they cannot place the refrigerator in because they are not allowed to change the water line even though they came with it. No one at Lowes told us that they were NOT going to install the refrigerator. If that was the case we would of paid an additional fee for that. W hen my husband called the manager (Took forever to get some one on the phone) He said it's not our problem and basically go screw your self. Now that what I call customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Santa Fe offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Santa Fe?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM.
Does Lowe's in Santa Fe provide in-store pickup and delivery services?
Yes, Lowe's Home Improvement offers both in-store pickup and delivery services for customer convenience.
Which brands can I find at Lowe's Home Improvement in Santa Fe?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby services that can complement my visit to Lowe's in Santa Fe?
Yes, nearby you can find Blue Rhino Propane Exchange for propane needs and multiple Minute Key locations for key and locksmith services, which can be convenient during your home improvement projects.
Are there any dining options close to Lowe's Home Improvement in Santa Fe?
Yes, nearby dining options include Subway for quick sandwiches, El Milagro Restaurant offering Mexican cuisine, Craft Donuts & Coffee for treats, Thai Cafe and Noodle Treats for Asian flavors, and Cleopatra's Cafe for Mediterranean dishes.
What health and wellness facilities are near Lowe's in Santa Fe?
Nearby health and wellness facilities include Aspen Medical Center Urgent Care and Primary Care, Aspen Wellness offering acupuncture and holistic services, Sandia Hearing Aids, Allcare Physical Therapy, Massage Envy, and WW (Weight Watchers) for weight management.
What languages are supported at Lowe's Home Improvement in Santa Fe?
The store primarily supports English and Spanish, with in-store translation services available for other languages to assist customers.