Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Santa Fe, NM Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.4
1,626 reviews
5 stars
608
4 stars
339
3 stars
187
2 stars
117
1 star
375
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff, long wait times, and rude interactions.
Delivery Issues
Numerous complaints about delivery delays, incorrect orders, and lack of communication regarding delivery status.
Employee Knowledge
While some employees were praised for their helpfulness and knowledge, many others were criticized for being untrained and unable to assist customers.
Store Organization
Customers frequently mentioned disorganization within the store, difficulty finding items, and a lack of staff to help locate products.
Mixed Experiences
Some customers had positive experiences with specific employees, but overall sentiment leaned towards dissatisfaction with the store's service and management.
- BLBK Loren1 day ago5.0Emily N. in appliances offers the best, most professional, most knowledgeable and most compassionate customer service of any appliance store I visited when shopping for appliances. (I went to several stores before landing at Lowe's, and truthfully, I never expected Lowe's to be "the one." But with Emily, it was absolutely my top choice.) She knows her stuff! She communicates clearly and listens to your needs. She can pinpoint what might fit your lifestyle and budget, and she does it all with sincere care. This is my first time buying appliances at a "box store." Lowe's exceeded my expectations, and Emily N. is a huge part of the reason for that. Looking for appliances? Check out Lowe's, and ask to work with Emily N!
- BBBadr El BadriNov 10, 20251.0Worst management and worst staff possible district needs to improve something
- LFLaura FennNov 4, 20255.0Normally it is very difficult to get help in one of these giant home improvement stores. However, yesterday I was pleasantly surprised and pleased with the help I received from Matt and Noah. They both went out of their way to help me get the product I was looking for. Thank you Lowe’s for having two great employees!
- DMD MqzOct 30, 20255.0On 10/16/2025 I went into Lowes to find paint for small room project (I know nothing about paint) Damien in the paint department was excellent he advised what was best paint to use for that room and led me to primers, brushes and rollers and toned my paint down. I love it! Great big thanks to Damien. Now Olivia at the registers helped me get my card info (i didn't have my card with me) and after I cancelled and she had to help again i appreciate and thank her for her patience! Thank you Olivia and Damien for making a long tiresome day end so pleasant!
- WMWilliam McDonaldOct 17, 20252.02 bad delivery experiences with Lowe’s. First, paid for delivery and hookup of a refrigerator but told by delivery personnel that they were not allowed to hookup water line (which was the same line the previous refrigerator was connected to.) Second, a company called Estes Delivery called out of the blue to say they were on the way with a Cobalt tool cabinet as I was on my way out the door (no heads up from Lowe’s.) They also would have to deliver the cabinet to the end of the long narrow gravel driveway as they only delivered with Semi-trucks and perhaps if I had a truck they could help me load on the truck and I could drive down our long driveway. Don’t you think if I had a pickup truck I could have picked it up myself at Lowe’s?
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Santa Fe offer?
Lowe's Home Improvement offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Santa Fe?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM.
Does Lowe's in Santa Fe provide in-store pickup and delivery services?
Yes, Lowe's Home Improvement offers both in-store pickup and delivery services for customer convenience.
Which brands can I find at Lowe's Home Improvement in Santa Fe?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby services that can complement my visit to Lowe's in Santa Fe?
Yes, nearby you can find Blue Rhino Propane Exchange for propane needs and multiple Minute Key locations for key and locksmith services, which can be convenient during your home improvement projects.
Are there any dining options close to Lowe's Home Improvement in Santa Fe?
Yes, nearby dining options include Subway for quick sandwiches, El Milagro Restaurant offering Mexican cuisine, Craft Donuts & Coffee for treats, Thai Cafe and Noodle Treats for Asian flavors, and Cleopatra's Cafe for Mediterranean dishes.
What health and wellness facilities are near Lowe's in Santa Fe?
Nearby health and wellness facilities include Aspen Medical Center Urgent Care and Primary Care, Aspen Wellness offering acupuncture and holistic services, Sandia Hearing Aids, Allcare Physical Therapy, Massage Envy, and WW (Weight Watchers) for weight management.
What languages are supported at Lowe's Home Improvement in Santa Fe?
The store primarily supports English and Spanish, with in-store translation services available for other languages to assist customers.