Extra Space Storage

4.8
529 reviews
Extra Space Storage

About

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Store your belongings at Extra Space Storage on 900 W San Mateo Rd in Santa Fe, NM today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, alarmed units, manager living on site, exceptional security, covered parking, deliveries accepted, non climate controlled units available, parking spaces, elevator access, personal access hour, RV parking, golf carts available, kiosk, wide drive isles, vehicles are allowed in drive-up units, commercial tenants, retail space available, solar site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
900 W San Mateo Rd, Santa Fe, NM
87505, United States

Hours

Reviews

4.8
529 reviews
5 stars
493
4 stars
15
3 stars
4
2 stars
8
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Samantha and Alexander, received high praise for their friendliness, professionalism, and helpfulness throughout the rental process.

Cleanliness

The facility is consistently noted as clean, well-maintained, and secure, contributing to a positive customer experience.

Accessibility

Customers appreciate the easy access to units and the convenience of using the app for gate entry.

Pricing Concerns

Some customers expressed dissatisfaction with frequent price increases, describing them as predatory and unexpected.

Security Issues

There are concerns regarding security, with reports of thefts occurring at the facility, leading to feelings of insecurity among some customers.
  • AF
    Arthur Fields
    Nov 15, 2025
    1.0
    I rent a 5x5 closet unit, indoor, elevator access. Less than one year ago, it was $35/month. A few months later, the company increased the price to $68/month. Yesterday, the company charged my credit card $120 for the next month. THE COMPANY MORE THAN TRIPLED MY PRICE IS LESS THAN ONE YEAR. At this moment, on the Extra Space Storage website there is a listing for a 5x10 indoor unit, elevator access, in the same building as mine for $87/month. That is twice the size as the unit that I rent, in the same building, for $33 per month less than my new price. The person who rents this 5x10 for $87/month will very likely get hit with same BAIT AND SWITCH that they hit me with. If I were not overseas, I would move my stuff out now. STAY AWAY FROM THIS BUSINESS. UPDATE---MY REPLY TO THE "Response from the owner" --- You can address my price concerns by lowering my monthly rent back to a reasonable price instead of taking advantage of my overseas situation with a rip off price increase that more than triples the rent that I paid less than one year ago.
  • GG
    Greg
    Nov 13, 2025
    5.0
    Shout out to Sam, this place is very clean, spacious, and very well kept. Very convenient you can drive right up to your storage and the double doors they have were a plus. Also shout out to Robin and Bray who were very helpful and professional. Also had no problem driving our 26ft truck right in.
  • SS
    Sumi
    Nov 12, 2025
    5.0
    Excellent storage facility. Always clean and well-maintained. The A/C was fabulous in the summer, which is not always the case with some of these buildings I highly recommend this facility
  • JK
    Joan Kim
    Nov 9, 2025
    1.0
    I rent a unit here and while moving stuff in/out left a single cardboard box outside as there was no trash or recycling bin anywhere on the property. The store manager Samantha dug through the box to find my name and called me about the box. When I told her that while I wouldn’t leave boxes outside anymore, her way of digging through the box and finding out my phone number then calling me about it was a bit uncomfortable / creepy she said great then hung up on me. Was such a jarring creepy interaction. A simple apology would’ve sufficed but she must have been really upset over an empty box. What kind of person digs through a box to find a phone number, calls it unsolicited to aggressively confront someone over a minor thing that can be handled over email (or with less aggression), then hangs up instead of apologizing when they’re told that’s not cool? Literally basic social tact. I wonder who owns the place?
  • SU
    Samantha Urioste
    Oct 27, 2025
    5.0
    Sarah was so professional and helpful! Upon arriving, she took me to tour a couple of different storage units and provided me all the info I needed up front to make a decision. She was incredibly professional, kind and courteous. Customer service was top notch! I locked in a unit immediately and am confident my belongings are in a safe and trusted space.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.