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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Rio Rancho, NM offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3805 Northern Boulevard NE, Rio Rancho, NM
87124, United States
Hours
Reviews
4.1
1,758 reviews
5 stars
1,006
4 stars
355
3 stars
143
2 stars
69
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude or unhelpful.
Staffing Issues
Many customers noted that the store is often understaffed, leading to long wait times for assistance.
Product Availability
Customers appreciate the reasonable prices and availability of products, but there are complaints about issues with returns and delivery.
Inconsistent Experiences
Shopping experiences vary greatly, with some customers reporting excellent service while others express frustration with the lack of assistance.
- ADAdrienne DuranJan 5, 20265.0Scott at Lowe’s was absolutely amazing! He went above and beyond helping me find the perfect washer and dryer. Super knowledgeable, patient, and friendly — I felt so supported the whole time. If you need expert help with appliances, ask for Scott! Highly recommend!
- GCGabrielle ChavezDec 31, 20251.0Paint department refused to shake a couple of paint cans. First was told that they don’t mix paint cans from other stores then when I showed them that the second paint can I had was from Lowe’s, she checked the date and said it was too old for them to shake and then offered to give me a paint stick. There was no line and they were not busy. I landed up going to Ace Hardware to get it done, no questions asked! Ace Hardware just gained a new customer!
- ODOrtiz DomínguezDec 27, 20255.0MUI amables me siento bien en esa tieda
- SJSusie JDec 18, 20255.0Michaela was super nice. She brought out and loaded into my car, 4 bags (40#'s each) of wood pellets for my stove. Thank you Michaela 😊
- LLlDec 7, 20255.0The Lowe's on Northern in Rio Rancho has been so wonderful to me. As someone who is constantly improving their home I frequent Lowe's often. All of the staff I've encountered thus far have been eager to help and I find that very refreshing. I was at a competing hardware store recently and I couldn't find someone to help me to save my life! It was the most frustrating experience. Lowe's has been very good about making sure all departments are always staffed, and if they're not they're on that intercom immediately. Keep up the good work, Lowe's!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Rio Rancho offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and more. They also provide installation services for appliances, flooring, cabinetry, HVAC, lighting, and many other home improvement needs.
What are the store hours for Lowe's Home Improvement in Rio Rancho?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary with some closures, such as Thanksgiving Day.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's in Rio Rancho offers in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account to view updates and receive email notifications.
What payment options are accepted at Lowe's in Rio Rancho?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa credit cards.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at customer service. Specific return barcodes can also be used.
Are there any nearby amenities or points of interest around Lowe's in Rio Rancho?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key key and locksmith services for key duplication, and gas stations like Shell and Speedway for fueling and convenience store needs.
What recreational or fitness venues are near Lowe's Home Improvement in Rio Rancho?
Nearby recreational spots include The McDermott Athletic Center, APEX Fitness gym, CrossFit Rio Rancho, and the Blades Multiplex Arenas which offer activities such as skating, sports, and fitness classes.
Are there educational institutions close to Lowe's in Rio Rancho?
Yes, nearby schools include Ernest Stapleton Elementary School, Shining Stars Preschool, and Rio Rancho Middle School, serving various educational needs in the community.
What languages are supported at Lowe's Home Improvement in Rio Rancho?
Lowe's supports English and Spanish, with in-store translation services available for other languages to assist customers.