Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rio Rancho, NM Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3805 Northern Boulevard NE, Rio Rancho, NM
87124, United States
Hours
Reviews
4.1
1,751 reviews
5 stars
1,003
4 stars
352
3 stars
143
2 stars
69
1 star
184
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, ranging from helpful and friendly to rude and unhelpful.
Delivery Issues
Numerous complaints about delivery scheduling, communication failures, and delays, leading to customer frustration.
Product Availability
Customers appreciate the reasonable prices and availability of items, but some report issues with stock levels and pricing discrepancies.
Staffing Concerns
Many reviews mention understaffing and long wait times for assistance, impacting overall shopping experience.
Mixed Experiences
Overall, experiences vary widely, with some customers praising specific employees while others report dissatisfaction with service.
- NTNancy Trujillo4 days ago1.0Don't expect any help on the floor. Waited 1/2 hour for the board cutting area.We left without a purchase. We're new to the area but will drive further for the other guys on 550.
- CSCarlos SandovalNov 12, 20251.0Every time I walk into the store to buy something or return something it reminds me why I shop at home Depot
- CMCustomer MapsOct 10, 20251.0"Deb" In the far end west side of the store, for concrete, needs to be checked. I asked for assistance finding an item and immediately was confronted with hostility. Brett helped and "Deb" literally stared and glared at me while shopping. Brett was able to answer my question, yet "Deb" continued to stare and glare at something they could have resolved easily. Thanks, Deb
- DODoug OttoOct 8, 20252.0This store will screw you on every delivery. Checkout says one thing, then the email a different date and tell you how sorry they are when you call, but nothing changes. You’d think I’d learn after the first 5 appliances.
- JWJacob WeissSep 14, 20255.01000% better service at this location compared to the one with abq store
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Rio Rancho offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and more. They also provide installation services for appliances, flooring, cabinetry, HVAC, lighting, and many other home improvement needs.
What are the store hours for Lowe's Home Improvement in Rio Rancho?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary with some closures, such as Thanksgiving Day.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's in Rio Rancho offers in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account to view updates and receive email notifications.
What payment options are accepted at Lowe's in Rio Rancho?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa credit cards.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at customer service. Specific return barcodes can also be used.
Are there any nearby amenities or points of interest around Lowe's in Rio Rancho?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key key and locksmith services for key duplication, and gas stations like Shell and Speedway for fueling and convenience store needs.
What recreational or fitness venues are near Lowe's Home Improvement in Rio Rancho?
Nearby recreational spots include The McDermott Athletic Center, APEX Fitness gym, CrossFit Rio Rancho, and the Blades Multiplex Arenas which offer activities such as skating, sports, and fitness classes.
Are there educational institutions close to Lowe's in Rio Rancho?
Yes, nearby schools include Ernest Stapleton Elementary School, Shining Stars Preschool, and Rio Rancho Middle School, serving various educational needs in the community.
What languages are supported at Lowe's Home Improvement in Rio Rancho?
Lowe's supports English and Spanish, with in-store translation services available for other languages to assist customers.