Lowe's Home Improvement

Reviews

• CL

  Connie Lim

  2 days ago
  5.0
  Returned merchandise, small wait & no issues. Young woman was efficient, friendly...thank you for the pleasant experience!
• MS

  Monica Spangler

  Mar 12, 2026
  1.0
  If they had options for negative stars I would gladly be rating that way. Worst Lowes I’ve ever been to! Moved here and now do the best I can finding my home improvement options at any other place, good luck if you ever call to this location too, they will answer the call and leave you without any customer service representative answering until you hang up or they answer the phone and they hang up immediately.
• DA

  dino anastasia

  Mar 3, 2026
  3.0
  The manager there is very personable and always willing to accommodate, However , none of the employees at this location seemed to smile or say hello... I am used to the northeast El Paso lowe's located on Woodrow Bean where all the employees smile and ask if they can help you with anything.... That doesn't exist at the lowe's in Las Cruces , on 70.... I am guessing that the manager at the Lowe's on highway 70 in Las Cruces, hasn't had enough time for his character and likability to rub off on the employees under him As it did while he was at the Northeast El Paso location...
• JS

  John Skala

  Mar 1, 2026
  1.0
  Self-Checkout is NOT THE ANSWER! I'll get right to it. Over and over and over again, I've scanned my ID and upon the second attempt, it barks, tosses a giant red light as if I really needed assistance, and prevents me (and you!) from moving any further. You literally have to wait while one of up four individuals that watch you like you're attempting to steal every time you approach the area (which is an insult when you make self-checkout the only option) become free from "assisting" someone else who is going through the same stupid issue or acts like they've never used a credit card before. Once I waited for over five minutes. Finally gave up and walked out and left a massive cart with 240 pounds of salt behind for them to restock. Today came pretty close to that again as my willingness to play this stupid game is dwindling. The corporate montage of "they'll get used to it so press on" is no longer tolerable. I would welcome anyone and everyone shopping here to simply grab all the things you wish to purchase and then line up at all the closed registers until they get the picture and open the up and start actually doing their jobs. Prices continue to go up, yet they keep removing people from key areas and they expect you to suffer the consequences. What the hell am I paying for? At this point it is simply a self-serve distribution center. God forbid you might need actual assistance. With the absence of "all" of the cashiers, where are they at? I see less and less people on the floor. Occasionally, I see the familiar face who actually gives a damn and that is nice, but that's limited to those extremely few individuals. An anecdote for those interested: It wasn't long ago when I went to this store to grab a few things. It was in the evening and I was only one of two checking out at that moment. The register gave me tons of crap, but it wasn't the deadlock nonsense stated above. It just wasn't playing nice. I had a bunch of stuff too and was then looking for a bag to put it all in. Couldn't find one. I looked across the other three registers too. No bags. Visibly pissed off at this point and I probably wouldn't have been if there weren't literally three people standing at the door, not eight feet from me, watching me like I was a thief. Yet offered absolutely no assistance. Not with the issues the register was having (it wasn't correctly processing the barcodes being scanned) and they certainly knew I was looking for a bag. Yet they didn't even bother to assist. I have a theory on why, but I'll save it for now. But, here's the thing about customer service. One should not have to ask for it!!!!!!!!!! ESPECIALLY WHEN BEING WATCHED! I despise using all caps, but I literally want to scream at these people. I was so ticked off by that time that had I not yet paid for everything, I would certainly have flung everything off the register across the floor and walked out. Why I even continued to bother with these people or this company is merely a matter of convenience. Correction, it WAS a matter of convenience. No more. I will not spend another dime with this company. If I need something, I will order it from Grainger or DigiKey or the like. And the plus side? I can actually get an air hose that won't break in less than a year. You know, one of those that's made in the US? One that'll last 20 years? Yes. Believe it or not, those are still made. You just have to pay for it and wait a couple of days. But I will gladly do it if it means I never fork over another dime and add to their profit margin again. I think it is time for everyone to collectively protest self-checkouts and stand at the closed registers until they figure it out. Overall... Lowe's has nose-dived. Home Depot isn't far off. They do not offer any sort of real customer service. They do not help to get you out the door expeditiously. No customer service = No customers.
• DA

  Dylan Avant

  Feb 27, 2026
  5.0
  Had a great customer service experience with Abram! Put my pipe right where I needed it and did so with a smile. Mohamed was rude to my partner when searching for the right kind of hard wood. Abram stepped up and handled me exactly how I needed it. Best hardware experience ever.

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