Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Las Cruces, NM Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,630 reviews
5 stars
1,457
4 stars
604
3 stars
232
2 stars
93
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising helpful staff while others report rudeness and lack of assistance.
Product Availability
Customers appreciate the variety of products available, but some express frustration over stock issues and the inability to find specific items.
Delivery Issues
Numerous reviews highlight problems with delivery services, including delays, incorrect items, and poor communication.
Pricing Concerns
Several customers mention high prices and unexpected installation fees, leading to dissatisfaction with overall value.
Store Organization
Customers report difficulties navigating the store due to cluttered aisles and unmarked prices, contributing to a frustrating shopping experience.
- ACAlexis CarrollNov 16, 20251.0Diego, dude, you suck. I was purchasing multiple plant items, one being a terracotta planter that had a torn tag. Even after my fiancé went to take a picture of the $5.98 price tag you still wouldn’t punch it in. I know you can because the wonderful ladies at the customer service area have done it before for us. Shout out to them but other than that Lowe’s is always such a negative experience. Always acting like everyone’s a thief. Always weird energy like today acting like I’m trying to get one on you for a stupid pot. I can read your body language regardless of the fake friendly tone. I bought a washer and dryer from you in the summer. Your third party delivery hit my landlords cable wires and didn’t hook up the dryer before leaving. We tipped them $20 before realizing and then I got yelled at by my landlord about the cables haha. Then had to pay someone else to hookup the dryer. When we called back for them to return they whined that it would be out of their way since they’re not from in town. I tried to give a second chance today. You’re lucky I really needed those plant pots to transplant my plants before winter or I would have left but I won’t be back…
- JPJohn PaulleyNov 16, 20255.0Can't live without Lowe's. Simple as that.
- VLVicki LuskNov 9, 20255.0Staff were very helpful
- TTTiffanyNov 7, 20255.0Pretty much everything you need!
- CGChip GregoireNov 6, 20255.0Helped me with filling up truck tires
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products and brands does Lowe's Home Improvement offer in Las Cruces, NM?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, lighting, lumber, paint, patio furniture, power tools, plumbing, and more. The store features brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kobalt among others.
What are the store hours for Lowe's Home Improvement in Las Cruces?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sundays from 7:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving Day (Nov 27) and Christmas Day (Dec 25).
Does Lowe's Home Improvement in Las Cruces offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will keep you informed about any changes.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days. For online purchases, returns can be started through your Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's Home Improvement offer?
Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, deck, dishwashers, doors, garage doors, generators, gutters, hardwood flooring, HVAC, lighting, playsets, water heaters, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers & dryers, water filters, windows, roofing, fences, and flooring installations.
What nearby places should I visit when shopping at Lowe's in Las Cruces?
Near Lowe's, you can enjoy dining at Sports Dogs, Icebox Brewing Company, Domino's, Boba 2 cafe, and Burger Time. For convenience, Walgreens pharmacy and Circle K convenience store are close by. If you need locksmith services, minuteKEY is nearby.
Are there nearby places to help with propane needs when shopping at Lowe's in Las Cruces?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier where you can exchange propane tanks conveniently.
Where can I find nearby automotive services while visiting Lowe's Home Improvement?
Baird's Automotive and Chevron Station Las Cruces are nearby for automotive repair, tire services, and fuel needs. Valero and Corner Store also offer gas and convenience store services close to Lowe's.
What payment options are accepted at Lowe's Home Improvement in Las Cruces?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.