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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Las Cruces, NM offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,651 reviews
5 stars
1,465
4 stars
607
3 stars
232
2 stars
94
1 star
253
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful staff, and lack of follow-up on issues.
Product Availability
Customers expressed frustration with product availability and delivery issues, often receiving incorrect or delayed orders.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, many noted a general lack of assistance and knowledge among staff.
Store Experience
The store layout and cleanliness received mixed reviews, with some customers appreciating the organization while others found it difficult to locate items.
- KFKenneth FarmerJan 4, 20261.0I went to Lowe's today to get 2 adapters 3 employees was standing around talking and not helping anyone so I left and went to home depot and got help with 2 employees Got everything I needed in and out in about 10 minutes Lowe's just lost a customer and Home Depot gained one Lowe's needs to work on customer service!!!
- JTJoshua TravisJan 4, 20262.0You ever go to Lowes and have this experience? No heavy carts all the way from the parking lot to the garden center, so we loaded our garden soil on top of a wire cart, then at the register, the employee supervising the self checkout wasn't even signed in to their end of the Lowes account so we had to wait on them to try multiple times to remember their password, then as we wanted to finally leave the store, the self checkout supervisor was standing in the narrow pathway just talking away with their coworkers. We said excuse me and these people looked at us, said excuse me back, and continued to stand in our way preventing us from leaving the store. Can you have a conversation with the individuals working 1/4/26 at 845 to 9am about how it's rude to give your customers attitude when they want to leave the store and you are in their way. Please ask them to stop spending their on the clock time talking to coworkers instead of serving the customer.
- FLFlorence LJan 2, 20261.0I am highly disappointed with my experience at this location. We bought and new gas stove/oven December 26th. We were scheduled a day for delivery and installation told and we got a text stating a reminder that our appliance would be delivered today. Since they use third party deliverers, the process was apparently more difficult than we had expected. The link sent to us in order to track the progress was stating that the item had been delivered, but no one had even arrived or called to let us know that they would be here within the 11-1pm time frame (as they said they would). We called both the delivery company AND Lowe’s to ask what is going on with the missing delivery. They seem to have lacked contact with one another because neither of them knew what was going on with the stove I PURCHASED. We called Lowe’s back again to speak to someone that could help us where we were placed on hold for just about 45 minutes and then hung up on. We then went in person to get a face to face response and explain the situation. The “help” given by Brian was extremely rude and unprofessional where we were told to cancel and find the appliance elsewhere if we are unhappy with the situation. Is that how a paying customer is supposed to be talked to? Guess I should have read the multiple single star reviews that are at the top and most recent reviews in their list. Yikes! Wont be returning here. Another customer lost.
- JBJo Ann BingelDec 22, 20251.0Unfortunately, Lowe's has implemented AI for their incoming phone calls, and IT SUCKS!!! We ordered several items to be delivered to the store. I received a text saying "some of your order is ready" -- within a second or two, I received another text saying "your order is ready." I phoned to find out if ALL of my order was ready, and got stuck in "telephone hell" trying to get past their AI nonsense! If Lowe's wants to retain any customer loyalty, I suggest they treat customers as HUMAN BEINGS, not annoyances!
- DYDamian YandallDec 17, 20251.0★☆☆☆☆ I was scheduled to receive a delivery of artificial turf from the Lowe’s in Las Cruces between 8:00 AM and 12:00 PM. No delivery ever arrived. When I contacted the store, customer service transferred me to the shipping manager, who told me it was handled by the Pro Desk and said he would check on it and call me back. He never did. I called back multiple times and was repeatedly transferred to the same number with no answer. After several attempts, Tammy finally answered and was able to determine that the delivery was still sitting at the store despite being a confirmed delivery. I had a crew onsite ready to install the turf, which resulted in wasted time and paid labor for the entire day. I understand that issues happen, but the lack of communication, follow-up, and accountability was unacceptable. Poor customer service turned what should have been a simple delivery into a costly and frustrating experience. Tammy was the only bright spot in this situation.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products and brands does Lowe's Home Improvement offer in Las Cruces, NM?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, lighting, lumber, paint, patio furniture, power tools, plumbing, and more. The store features brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kobalt among others.
What are the store hours for Lowe's Home Improvement in Las Cruces?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sundays from 7:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving Day (Nov 27) and Christmas Day (Dec 25).
Does Lowe's Home Improvement in Las Cruces offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will keep you informed about any changes.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days. For online purchases, returns can be started through your Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's Home Improvement offer?
Lowe's offers various installation services including appliances, blinds, cabinets, carpet, countertops, deck, dishwashers, doors, garage doors, generators, gutters, hardwood flooring, HVAC, lighting, playsets, water heaters, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers & dryers, water filters, windows, roofing, fences, and flooring installations.
What nearby places should I visit when shopping at Lowe's in Las Cruces?
Near Lowe's, you can enjoy dining at Sports Dogs, Icebox Brewing Company, Domino's, Boba 2 cafe, and Burger Time. For convenience, Walgreens pharmacy and Circle K convenience store are close by. If you need locksmith services, minuteKEY is nearby.
Are there nearby places to help with propane needs when shopping at Lowe's in Las Cruces?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier where you can exchange propane tanks conveniently.
Where can I find nearby automotive services while visiting Lowe's Home Improvement?
Baird's Automotive and Chevron Station Las Cruces are nearby for automotive repair, tire services, and fuel needs. Valero and Corner Store also offer gas and convenience store services close to Lowe's.
What payment options are accepted at Lowe's Home Improvement in Las Cruces?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.