Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Farmington, NM Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
5451 Pinon Hills Boulevard, Farmington, NM
87402, United States
Hours
Reviews
4.1
1,515 reviews
5 stars
786
4 stars
374
3 stars
161
2 stars
52
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and lack of assistance when needed.
Product Availability
Customers expressed frustration over product availability, with reports of items being out of stock or misrepresented as available online.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, many reviews highlighted a lack of training and expertise among staff.
Store Organization
Several reviews mentioned disorganization within the store, including cluttered aisles and difficulty finding products.
Positive Experiences
Despite the negative feedback, there were positive mentions of specific employees who provided excellent service, indicating that experiences can vary significantly.
- FGFederico GranilloOct 30, 20251.0Paid for a door and installation project. Multiple weeks go by and multiple calls per week to figure out when we are installing. “The installer will reach out to you tomorrow” is all I get with no call. Lack of care.
- MBMichael BiggsOct 25, 20254.0They have what you need but you better know what your looking for and be able to find it yourself most of the time
- CJChris JordanOct 25, 20251.0Never again. What a waste of time. Manager and staff refuse to help and ignore you until you make it so they cant
- AGA&E GriffOct 22, 20251.0It is a complete chore any time you have to work with customer service and returns. I have been turned away from returning items on multiple occasions even when I have the receipt. No one seems like they want to help. They barely do bare minimum. I called the store to find out about an order I have for two 4x8 windows to see if they were on a pallet so we could put them in the back of our truck or if we needed to bring a trailer. Instead of going to look for herself, the customer service lady transferred me to 5 different departments who never answered the phone. Instead of transferring she hung up on me. I called back and she transferred me again but got pushed through to the main line. after 45 min of trying someone picked up and told me the windows are not crated so they will be loose. I was hoping my wife could go by herself to pick them up but was told they will help load but will not help tie them down or put them on a pallet to make it easier and safer to transport them in our truck. It seems like you have to wait forever for the one person that will be willing to do anything. Even then, it is barely bare minimum.
- ACAbram Archuleta - CDPSOct 15, 20255.0I recently visited the store to purchase a new dishwasher, and I was fortunate to be assisted by Carlos. From the moment I approached him, he made the entire experience both quick and enjoyable. He was incredibly knowledgeable and guided me through various options, ensuring I understood the features and benefits of each model. What impressed me further was his attention to detail. Before I left, he made sure I had all the necessary equipment required for installation, which saved me a lot of hassle later. His proactive approach truly stood out. Throughout the process, there was another customer nearby who was treating Carlos quite rudely. Despite this challenging situation, Carlos maintained his professionalism and continued to provide excellent service with a genuine smile. It was inspiring to see how he remained calm and friendly even under pressure. Carlos also took the time to apologize for the negative behavior of the other customer, which was entirely unnecessary and not his responsibility to do. This act of grace really showcased his professionalism and commitment to customer service. Overall, I left the store feeling satisfied not only with my purchase but also with the outstanding service I received from Carlos. His positive attitude and dedication to helping customers make him a valuable asset to the team. Great job, Carlos!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement offer?
Lowe's offers paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more for all your home improvement needs.
What are the store hours for Lowe's Home Improvement in Farmington, NM?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your Order History, while in-store returns require proof of purchase at the customer service desk.
Which brands can I find at Lowe's Home Improvement?
Lowe’s stocks well-known brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, and more.
Are there any nearby dining options close to Lowe's Home Improvement in Farmington?
Yes, nearby options include InfiniteBBQ II, a barbecue restaurant, Del Taco serving Mexican fast food, and Whataburger, a fast-food restaurant.
Where can I find key and locksmith services near Lowe's Home Improvement?
Minute Key and minuteKEY are nearby key and locksmith service providers you can visit if you need assistance.
What financial services are available near Lowe's Home Improvement?
Close to Lowe's you can find Waterstone Mortgage Corporation, financial service offices by Kathi Giguere and LeAndra Boyd, as well as Chris Sebastian - State Farm Insurance Agent.
How can I contact Lowe's Home Improvement for customer service?
You can reach Lowe’s customer care via email at customercare@lowes.com or by phone at +1 505-599-0200.