Brand Certified
Lowe's Home Improvement
4.1(1679 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
5451 Pinon Hills Boulevard, Farmington, NM
87402, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(505) 599-0200
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/NM-Farmington/2501
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Farmington, NM is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Lowe's Home Improvement
5451 Pinon Hills Boulevard, Farmington, NM
87402, United States
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.1
1,679 reviews
5 stars
879
4 stars
400
3 stars
172
2 stars
61
1 star
167
- TTTamaRulerMar 10, 20261.0I am leaving a 1 star review, because there's not an option to leave zero stars. I recently purchased from Farmington Lowe's a new Samsung front loader washer to replace my old one (spent $903). My old washer was attached to a pedestal. I was told that delivery would be in 2 weeks even though it was already in the store's inventory. On delivery day, I was disappointed to hear the delivery people wouldn't take the pedestal off and install it under my new washer because the pedestal wasn't new. (The pedestal is 100% compatible with the new washer.). They informed me they work for a 3rd party delivery service and it was against "their" rules. They wouldn't even take the time to unscrew 4 bolts to separate it for me. Out of frustration, I reluctantly told them to just haul off the old washer/pedestal with them. Replacing the pedestal would have cost more than $300. I feel the salesperson I had should have asked me if my old washer was on a pedestal and informed me that it would cause issues upon delivery. And, I also should have been told delivery wouldn't be made by Lowe's techs. If I knew that, I would have shopped elsewhere. I feel that quality customer service has sadly gone extinct. After much thought, I called Lowe's 2 days later to see if I could get my pedestal back from the "salvage pile". Fortunately, the delivery coordinator was able to retrieve it for me. I asked her if I could get someone from Lowe's to install it for me. I was advised they aren't certified to do that. With all of the tools, etc. around the store, what does it take to have certified technicians anymore? Unbelievable! I have spent a lot of money on appliances at Lowe's in the past. I will not be shopping there again after this experience.
- DKDanny KimballMar 2, 20261.0No customer service
- RMRob MFeb 27, 20261.0Not Veteran friendly
- JLJackson LFeb 9, 20265.0Eli was a great help, he was respectful and patient with my questions. He gathered my order, even the Miss placed items, then was able to load the items and get me on my way. Thank you Eli.
- JGJordan the G.O.A.TJan 17, 20261.0I honestly had a terrible experience with Lowe’s. From the start, the employees were rude and disrespectful, and it felt like I was more of an inconvenience than a customer. I was told multiple things about my order that turned out to not be true, and the items I already paid for were never ready when they said they would be. Trying to get help made things even worse. I was put on hold over and over, had calls hung up on me, and every time I checked back in, the pickup or delivery date kept getting extended. No one ever gave a straight answer or took responsibility — it felt like they were just trying to pass me off or get me off the phone. Overall, the communication was awful and the customer service was extremely disappointing. If you expect honesty or for your order to be ready on time, this is not the place. I wouldn’t recommend Lowe’s based on this experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement offer?
Lowe's offers paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more for all your home improvement needs.
What are the store hours for Lowe's Home Improvement in Farmington, NM?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your Order History, while in-store returns require proof of purchase at the customer service desk.
Which brands can I find at Lowe's Home Improvement?
Lowe’s stocks well-known brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, and more.
Are there any nearby dining options close to Lowe's Home Improvement in Farmington?
Yes, nearby options include InfiniteBBQ II, a barbecue restaurant, Del Taco serving Mexican fast food, and Whataburger, a fast-food restaurant.
Where can I find key and locksmith services near Lowe's Home Improvement?
Minute Key and minuteKEY are nearby key and locksmith service providers you can visit if you need assistance.
What financial services are available near Lowe's Home Improvement?
Close to Lowe's you can find Waterstone Mortgage Corporation, financial service offices by Kathi Giguere and LeAndra Boyd, as well as Chris Sebastian - State Farm Insurance Agent.
How can I contact Lowe's Home Improvement for customer service?
You can reach Lowe’s customer care via email at customercare@lowes.com or by phone at +1 505-599-0200.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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