Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Espanola, NM Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.3
1,419 reviews
5 stars
477
4 stars
267
3 stars
203
2 stars
108
1 star
364
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing long wait times for assistance and unhelpful staff.
Product Availability
While the store is generally well-stocked, there were frequent complaints about online orders not being fulfilled or items being out of stock.
Store Organization
Customers noted that the store is often disorganized, making it difficult to find items and navigate the aisles.
Employee Attitude
Several reviews mentioned that employees appeared uninterested or unhelpful, contributing to a negative shopping experience.
Positive Experiences
Despite the negative feedback, some customers reported positive interactions with specific employees who provided excellent service.
- EVEsteban Velazquez3 days ago1.0Associates are like rocks. They dont move.
- TTThomas5 days ago3.0The only reason it got 3 stars is because they had everything I needed. There is not enough staff to fill online orders so don’t bother with that, it would happen. The people that work there are few and far between and about 50% are despondent and unhelpful.
- VTVanessa TrujilloNov 5, 20251.0THIS LOWE'S LACKS CUSTOM SERVICE THE EMPLOYEES ARE NEVER AROUND & THE ONES THAT YOU FINALLY HAVE TO GO LOOK FOR AFTER WALKING THE WHOLE STORE ARE NOT HELPFUL RUDE & ALWAYS ON THEIR PHONES WE RATHER GO OUT OF OUR WAY & GO TO SANTA FE WHICH IS NERVE WRACKING WHEN YOU SRE IN MIDDLE OF A PROJECT DON'T GET GET ME STARTED ON TRYING TO GET A PROPANE BOTTLE WE WAITED FOR 1 HR TONIGHT HAD TO GO IN 3 TIMES THEY PAGED SOMEONE TO COME HELP US RIDICULOUS
- AFAnna FresquezNov 5, 20255.0We had a great experience at Lowe’s in Espanola thanks to Rachel! She was so attentive and went above and beyond to make sure we got the best value on our new dishwasher and refrigerator. Even after our purchase, she noticed us waiting in a long checkout line and opened a register just to help us out — such amazing customer service! It’s rare to find someone who truly cares about their customers the way Rachel does. Thank you for making our shopping experience so pleasant!
- EKErik KaradeemaOct 21, 20253.0Beggars are always here as well because it is next to the Walmart always getting approached when you get out of your car and when you are returning to your car
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Espanola, NM offer?
Lowe's in Espanola offers a wide range of home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, and more. They also provide installation services and expert advice for DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Espanola?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with closures on certain holidays like November 27 and December 25.
How can I check the status of my online order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You'll receive email updates if your order status changes.
What payment options does Lowe's accept at their Espanola location?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's Home Improvement in Espanola offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For items purchased online, start a return online in your Order History before shipping it back. For in-store returns, bring proof of purchase to the customer service desk.
What nearby places can customers visit before or after shopping at Lowe's in Espanola?
Nearby places include Starbucks for coffee, Jo-Ji's Sushi & Teppan Grill for Japanese cuisine, and Freddy's Frozen Custard & Steakburgers for fast food. These spots offer convenient dining options around your Lowe's visit.
Are there any nearby auto or mobile services near Lowe's in Espanola?
Yes, Walmart Auto Care Centers offers oil changes and automotive repairs nearby, and mobile phone stores like Verizon and T-Mobile Authorized Retailer are also close by for phone needs.
What pet-related stores are located near Lowe's Home Improvement in Espanola?
Petsense by Tractor Supply is a nearby pet store offering grooming and pet supplies, perfect for pet owners visiting Lowe's who might need pet-related products or services.
Does Lowe's offer any multilingual services?
Lowe's in Espanola provides services in English and Spanish, with in-store translation available for other languages to assist customers effectively.