Lowe's Home Improvement

Reviews

• DB

  Daniel J Brosnan

  4 days ago
  2.0
  delivery service is rude and unprofessional. Lowes uses contracted appliance delivery service with drivers who are not employees. I asked my delivery guy to let me check that the dryer was heating. He immediately stepped out the door and ran to his truck and drove off. I reported to Lowe's corporate and my local store, but I doubt the driver will hear anything from them because I wasn't even asked any details about my order. In the future I will avoid Lowes for my appliance purchases. Their advertising is usually bait and switch with an over-promise and under-deliver disappointment.
• SF

  Susana Friessen

  Feb 12, 2026
  1.0
  I need a new chateau faucet handle please
• DL

  Diane Lopez

  Feb 5, 2026
  1.0
  I purchased Samsung refrigerator 18A5101SR on 01-31-26 for my house in Clovis, NM. It was delivered 02-02-26. It had a dent in the back upper part of the refrigerator. I accepted the refrigerator after speaking with Chris the head cashier who said another refrigerator would be ordered & I could use the one I received until a replacement arrived as they did not have the same model in stock. He offered me a 15% discount for my inconvenience. I then received a text message that I had a delivery on Friday 02-06-26 between 7 pm & 11 pm. I found it strange so I called the store at 5:50 that evening asking about the message. I was then informed that because they did not have that model in stock they would have to pick up the damaged one on Friday before another could even be ordered, leaving me without a refrigerator for several days. I was told I needed to go back in & pay for the refrigerator which I found confusing as I had already paid for one. My primary residence is 60 miles away so I agreed to come back on Thursday & go to the store not quite understanding. I arrived at the store about 4:45 & spoke to Neveah, a dept supervisor. She explained again that the refrigerator would have to be picked up before another could be ordered. I again mentioned that I would be without a refrigerator through the weekend. At that time she said they could change the pickup day to Wednesday Feb. 11. I said this would cause me to have to return to Clovis the following week. I was not still assured I would receive another refrigerator the next day. I asked her about just discounting the damaged refrigerator as it was working & the damage was in the back & not noticeable just to stop from having to be without a refrigerator through the weekend. She said she would ask Brian the Asst. Store Manager. He came to the front desk, completely ignored me & started, I assume reading comments on the computer. I asked about a discount & he said they were not allowed to give discounts. Neveah said she was not aware. Brian began admonishing her in front of me stating that it had been discussed in a meeting, again turning to the computer & ignoring me. He at one point offered me a 10% discount. I replied he would have too do a little better as I was frustrated at this time as I had already been standing there for about 45 minutes. I then said pick up the refrigerator tomorrow as originally planned hoping I would have another by Monday so I would not have to drive back the following week. He got upset because the pickup date had been changed. After some discussion with Chris & Neveah he left the area, again never acknowledging me. Chris then got the pickup changed back to Friday. I has been a very disappointing & frustrating experience. Chris & Neveah were apologetic & professional but Chris was just rude.
• SS

  S

  Feb 5, 2026
  5.0
  Cory, Jordan and Skylar really helped me after I had many issues with an order. Thank you
• DS

  Darrian Sommers

  Jan 13, 2026
  1.0
  This place is a joke of a business. I had ordered a dishwasher to be installed for a home with a tenant in it. The order had sat for 2 days without being contacted about any type of installment being scheduled. I had to constantly call and ask why the item was ready for install but was just sitting there. I was informed that they work through a third party and it was based on their schedule not Lowe’s. The installer had reached out after a few days to get the dishwasher scheduled. On the date of install, the technician called to let me know that the store had “lost” the dishwasher and couldn’t find it. This not only wasted the time of the technician but also tenant that had to adjust their schedule for the install. After hours of speaking with store associates and even a manager stating they lost it and it happens when things sit for a week I was finally able to get help from a different manager Stormie. She had mentioned that they found it and apologized for the inconvenience offering a discount due to the delays. I had called the installment department of Lowe’s and they stated that the discount would be determined after the install in order to capture the delayed timeline, inconveniences, and potential damages. Well I had called following the install like instructed and was offered a $25 gift card. This seems crazy for pretty much doing their job coordinating the install after paying for an item and service that the store claimed to have lost due to an associates negligence. I can’t even afford a plant with that gift card.

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