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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Carlsbad, NM, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,336 reviews
5 stars
621
4 stars
300
3 stars
143
2 stars
66
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, and lacking knowledge about products.
Delivery Issues
Many customers experienced significant delays and problems with delivery, including canceled orders and unresponsive management.
Store Organization
Customers reported that the store was often disorganized, with products misplaced and difficulty finding assistance.
Mixed Employee Performance
While some employees were praised for their helpfulness, many others were criticized for being lazy or untrained.
Product Availability
Several reviews noted issues with stock levels, including items being out of stock or misrepresented online.
- TTTawny Tackett4 days ago1.0Graphite lock lubricant. That is all I needed. That is all I still need. Not one person. Even a manager can locate it for me. No one knows what it is. The Lowe's website says they have it, when I go to the store, nothing that is supposed to be in that aisle isn't that aisle. I have been there three times. I have asked six different people. I have been on the phone with corporate and absolutely nobody knows what's going on. Absolute dumpster fire. I have called one of the only locksmiths in Carlsbad and have to pay him to come to my house and use his lock lubricant because the entire store of Lowe's is the most incompetent set of employees I have ever had the displeasure of working with.
- MRMiriam RangelDec 13, 20251.0I came here looking for flooring i found one i liked but look for assistance an there was no one to be found. At the register i asked the lady at self checkout if she could call for help and waited for someone and no one showed up. I had to load all the flooring myself. Worst service ever
- BHBrenda HardyDec 13, 20252.0Bought a shower door kit. Was way to heavy for 2 seniors to manage, so paid $69 for it to be delivered only to find out the NEXT day, they intended to just dump it on my porch and they were going to use a 3RD PARTY DELIVERY SERVICE! Took 2 calls to get someone to help me. Finally a nice lady told me the truth about their "delivery service" and allowed me to cancel my order. Will order from someone who doesn't charge $69 to bring it to me.
- RLRicky LujanDec 13, 20251.0Horrible! Purchased a washer and dryer on a monday when they had 8 of each in stock when delivery day the following friday came they said they sold out after i took the day off work and waited all day til 5pm they couldnt even call and let me know. Waste of time! The managers are a joke. They found my washer and dryer with my name on it in the back with a big sign that said delivery and they still said it couldnt be delivered til the next week. Such an inconvinience, i never write reviews but at this point its worth a trip to roswell home depot dont waste your time with these clowns. If i could give them a negative 10 stars i would
- SPSabrina PrairieDec 3, 20251.0If I could do zero stars I would. I entered the Lowes in Carlsbad NM the evening of Nov 24th, 2025 intending to spend money. Immediately upon entering the store the first section before the Christmas displays to my right were 3 employees standing around doing absolutely nothing and having conversations about their lunch and various other things non work related. I attempted to look at the Kobalt toolboxes and they were around the displays remaining in the way and again doing anything but working. It's sad to see stores continue to fail to online suppliers and this is why. I'm thinking one of them was a type of manager but I can't be sure but he wasn't doing anything other than visiting with them too. Lowes needs to have control of their stores and the one in Carlsbad is by far on of the worst I've been in.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Carlsbad, NM?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, gardening equipment, kitchen remodeling necessities, and more at Lowe's in Carlsbad.
What are the store hours for Lowe's Home Improvement in Carlsbad?
Lowe's in Carlsbad is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Carlsbad?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return in your Order History before shipping items back. For in-store returns, bring proof of purchase to the customer service desk.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, Lowe's offers wheelchair-accessible parking and onsite services to accommodate customers with disabilities.
What nearby places can I visit before or after shopping at Lowe's in Carlsbad?
You can visit Guadalupe Mountains National Park for a nature trip or check out Heritage Park for outdoor activities before or after shopping at Lowe's.
Where can I get propane exchange services near Lowe's in Carlsbad?
Blue Rhino Propane Exchange is located nearby where you can exchange propane tanks conveniently during your visit to Lowe's.
Are there any fitness centers near Lowe's Home Improvement in Carlsbad?
Yes, Planet Fitness is a nearby gym where customers can work out and stay active before or after their trip to Lowe's.