Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Carlsbad, NM Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,326 reviews
5 stars
616
4 stars
300
3 stars
143
2 stars
65
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful responses, and lack of assistance when needed.
Delivery Issues
Many customers experienced significant delays and problems with delivery, including canceled orders and receiving damaged items.
Store Organization
Customers frequently noted that the store was disorganized, with items out of stock or misplaced, making it difficult to find products.
Employee Knowledge
Several reviews mentioned that employees lacked knowledge about products and were often unhelpful when asked for assistance.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and noted that the store had a good selection of products.
- LHlee hunt3 days ago1.0Plumbing section is trashed can't find anything they didn't even have bags at check out doing bad
- SRShalisa rivasNov 13, 20252.0I wanted to order floor they told me they couldn't cut it till I place it online then I placed it online and had to come three times to the store just to get it cut nobody wanted to cut it all the teenagers are so lazy nobody wanted to do anything I had to come again the next following day to ask the store manager and don't let me tell you that I had to return it back because it wasn't the one I wanted I wasn't as thick as I wanted it to be and then still had to wait another three more days to get that one cut
- SASilver Badger AdventuresNov 10, 20251.0Recently placed an order online for pickup. After a day went by and no message that order was ready to pick up I called store. Was told my order was not pulled because they were understaffed and have not pulled any orders. When I arrived at store I checked with the order pick up desk. There were two workers standing there just talking. They looked up my order and then they both went and pulled the order while I waited. Understaffed you say? More like a lack of management. And don't ask me to call you. If you're interested in improving this problem you'll forward this to management.
- WGWilliam GarwoodOct 27, 20251.0Poor telephone responses to checking what they sell. Employees not educated well.
- YGY (Tundra Girl)Oct 27, 20252.0Customer service is very rude and really don't help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Carlsbad, NM?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, gardening equipment, kitchen remodeling necessities, and more at Lowe's in Carlsbad.
What are the store hours for Lowe's Home Improvement in Carlsbad?
Lowe's in Carlsbad is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Carlsbad?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return in your Order History before shipping items back. For in-store returns, bring proof of purchase to the customer service desk.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, Lowe's offers wheelchair-accessible parking and onsite services to accommodate customers with disabilities.
What nearby places can I visit before or after shopping at Lowe's in Carlsbad?
You can visit Guadalupe Mountains National Park for a nature trip or check out Heritage Park for outdoor activities before or after shopping at Lowe's.
Where can I get propane exchange services near Lowe's in Carlsbad?
Blue Rhino Propane Exchange is located nearby where you can exchange propane tanks conveniently during your visit to Lowe's.
Are there any fitness centers near Lowe's Home Improvement in Carlsbad?
Yes, Planet Fitness is a nearby gym where customers can work out and stay active before or after their trip to Lowe's.