Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Albuquerque, NM Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,160 reviews
5 stars
1,061
4 stars
506
3 stars
223
2 stars
102
1 star
268
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times for assistance, and rude interactions.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including delays, incorrect items, and damaged products upon arrival.
Product Availability
Customers frequently noted issues with product availability, including discrepancies between online stock and in-store inventory.
Store Cleanliness
Several reviews mentioned unsanitary conditions in the store, particularly in the bathrooms, which detracted from the overall shopping experience.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, many customers expressed frustration over the lack of knowledgeable staff and inconsistent assistance.
- MGMichael Grimes3 days ago4.0Great deals on lots of items but the employees who weren't involved in a congregation at pro register were not to excited to help me locate products.
- ZPZachary PrimroseNov 11, 20255.0Quick, close, and convenient!
- SSSunnyNov 7, 20251.0I will never shop at lowes again! The lady at the lumber check out this evening was EXTREMELY RUDE! I can't believe lowes allows their employees to act that way. The prices are always wrong and the employees just argue and won't help correct the issue and correct the price, even if you show them. I will be going to Home Depot from this day forward. I will not spend my money at a place that treats people so poorly! It starts with Management! DO BETTER....
- DDDaveOct 30, 20251.0I had a refrigerator break on Wednesday. I went to this Lowe's location to purchase another. Once I made a decision on the new model I wanted (without any assistance from a store associate), I finally found someone to assist. 1st question I had was if they offer a veteran discount which I signed up for on the Lowe's website. I was told this discount does not apply to appliances. Then I was told the 3rd party delivery company would be in contact with me for the Thursday delivery. I received the notification for a 2 to 6 pm delivery. About 5 pm they arrived. The refrigerator was damaged and I refused shipment. Then upon calling the purchase location, I was told it would not be delivered until Saturday. The associate said he could not tell me if it would be in the morning. Now I will not have a working appliance from Tuesday to Saturday. Additionally, there were no offer to waive the shipping or honor the veteran discount. I will never shop Lowe's again for anything and I will let everyone I know who shop there or any location of my experience
- AGAmber GriegoOct 30, 20251.0Good luck actually getting your deliveries. This is now the second time I have ordered a large amount of brick to be delivered, took off work to be there for the delivery, confirmed earlier in the week it would be delivered, was told I would get a delivery window day before, when I call to check on status it tells me between 10a-2p, but then the 800 number told me to call the store directly as they had no info, it wasn't on a truck. While waiting to speak to a manager started getting messages sating delivery to be expected between 8a-12p, mind you its already 1pm. Was hung up on multiple times and still havent been able to speak to a manager. Extremely frustrating to be jerked around, waste time off off, home project being delayed, paid almost $100 for said delivery and no one has offered anything to make this right.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Albuquerque?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, gardening equipment, and more at Lowe's.
What are the operating hours of Lowe's Home Improvement in Albuquerque?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account and will receive email updates regarding your order.
What is Lowe's return policy?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online, and in-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there any nearby food options where I can grab a meal after shopping at Lowe's?
Yes, nearby you can find Pizza Hut Express, Starbucks, Firehouse Subs, Freddy's Frozen Custard & Steakburgers, and Freddy's Frozen Custard & Steakburgers Albuquerque for quick and tasty meals.
Where can I get propane near Lowe's Home Improvement in Albuquerque?
Blue Rhino Propane Exchange is located nearby, offering propane supply services convenient for your outdoor or grilling needs.
Are there nearby stores where I can shop for groceries or general merchandise near Lowe's?
Yes, Target Grocery and Target Albuquerque NE are close by, providing grocery and department store shopping options to complement your visit to Lowe's.
Is there a pharmacy near Lowe's Home Improvement for picking up prescriptions?
Yes, CVS Pharmacy and Walgreens are nearby for your pharmacy and medical supply needs.