Brand Certified
Lowe's Home Improvement
3.9(2369 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
6200 Paseo Del-Norte, Albuquerque, NM
87113, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(505) 797-4666
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/NM-Albuquerque/0756
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Albuquerque, NM offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
3.9
2,369 reviews
5 stars
1,176
4 stars
530
3 stars
241
2 stars
117
1 star
305
- AKAnthony KirkpatrickMar 9, 20261.0I recently purchased a dishwasher from Lowe’s on Sunday 2/22 with delivery and installation included. I was told a third-party installer would contact me within two days. By Wednesday, I had not heard from anyone, so I called the store and was given an email address for the installer. My message was forwarded, but I received no response. By Friday, still without updates, I went to the store. Multiple associates, including Jarrod and Zachary, could not resolve the issue, and I had to repeatedly explain the situation. Zachary was dismissive and unhelpful, claiming he had “only been here for two minutes.” An assistant manager, Cameron, found a contact number for the installer but did not provide it to me. Follow-up calls that day went unanswered, and I was repeatedly transferred or put on hold. Finally, Kimberly, the Manager on Duty, promised a follow-up by 5:00 PM MT, but as of Saturday morning, I had still not received a call. I visited the store in person, but Kimberly could provide no new information. She eventually offered a discount on the installation fee. My wife called Monday and spoke with Steven, who confirmed the matter was escalated to a regional manager and provided a contact number. On Tuesday, March 3, the installer scheduled a weekend installation that I could not accommodate. I requested Friday, March 6, between 1–3 PM MT, which they confirmed. On installation day, the installers arrived at 3:03 PM, past my requested window, and left water all over my kitchen floor. Throughout this process, I experienced poor communication, unhelpful and dismissive staff, multiple unfulfilled promises, and repeated explanations of my situation. The lack of accountability and coordination between the store and third-party installer made a simple appliance purchase extremely stressful. I hope Lowe’s improves its customer service, coordination with installers, and accountability for follow-through. I did call and file a complaint from there customer service line, and filed a BBB complaint before this got resolved. I'm sure the bot that will auto reply to the review will still ask to submit a complaint
- BBBrentMar 1, 20261.0Ordered a dishwasher that said in stock in store on the app. Bought it and money was taken, showed up to the store for it to not be in stock. Had to be refunded and sent to another store 20 min away. since Apparently the stores don’t communicate I couldn’t just go pick it up. Showed up at the other store waited 45 minutes for help asked for assistance twice and was told someone would be by appliances. No one came so I ended up going to ask for help a third time at the service desk where two employees were just hanging out talking. One person helped but had an attitude.
- PGPatricia “Jeep_Road_Trip_Adventures” GilbertFeb 28, 20265.0Great store, its one of the better Lowes in town. Usually stocked, organized. Nice layout, and clean restrooms. Employees are friendly, and welcoming.
- JJJaneeFeb 20, 20265.0James and Kelvin have the best customer service I have ever experienced at Lowe’s. They both took the time to help me in the tile department which was not their department. With continuous smiles to assist until I checked out. Those two need recognition from the store manager.
- JMjocelyn mayoFeb 17, 20265.010/10 service from Mathew and Richard. We needed a new toilet stat. My husband was not able to go shopping with me making me nervous to pick out the toilet without much knowledge. Mathew explained the different toilet options and let me take my time making a decision. He could see I was pregnant and grabbed Richard to load the box in the back of my car. They were sure to make sure I could see out all of my back windows before I drove away. Easily the best shopping experience I’ve had in a long time
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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- Hours of operation
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- Official website