Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Albuquerque, NM Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,069 reviews
5 stars
1,102
4 stars
510
3 stars
167
2 stars
84
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and rude interactions.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being unprofessional and lacking product knowledge.
Product Availability
Customers appreciated the wide selection of products available, but there were complaints about items being out of stock or misrepresented online.
Store Environment
The store was generally described as clean and well-stocked, but some customers noted issues with staffing levels leading to slow service.
Management Issues
Several reviews highlighted dissatisfaction with management's response to customer complaints and overall store operations.
- GSGary ShankNov 10, 20255.0I went to buy a Gate Hook, found it quickly. There was a line waiting to checkout at the self serve registers. No regular registers were open.
- PZPurple ZOct 15, 20255.0I went shopping with my mom today, she alwayz wantz to shop in the am, she thought the later U went the busier it got, but I proved her wrong! Lowe's is quiet 🤫 after 1pm..... it's pretty kewl! There were at least 1 or more, happy to help, employees on every aisle. We picked up what we needed n checked out with no delay! That says a lot about a business who wantz to not only help contractorz n project managerz but momz n dadz n broz n sisz n auntiez n unclez n G-maz n G-paz too! If U need stuff n thingz for ur lawn, house, car, truck, condo, apartment, and RVs etc. If ur goin to Lowe's I'd suggest goin after 1pm if U can!!!
- TRThe RonOct 15, 20251.0ordered a washer for next day pick up the site said it was delayed tried calling repeatively was on hold for 30minutes hung up on 3 times talked to the manager and he said he would get it ready asap. 2 days 5 hours later nothing got tired of the run around just canceled it
- PPPEGGYOct 7, 20251.0We’ve had a very disappointing experience with Lowe’s cabinetry dept. Some Cabinet sizes were ordered wrong, so we had to wait an additional six weeks to get the correct sizes. Then they sent the installer the wrong drawings, which has created so many problems and delays for our family. The store manager Ceci has done nothing to help resolve numerous issues, and has not responded to our emails or phone calls. We ordered and paid for the cabinets in May, and started making hefty cc payments in June. As of today 10/7 we’re still waiting for a resolution and a working kitchen. These cabinets were ordered for my dear sweet elderly Mother. She deserves better, you should be ashamed!!
- EBEileen BrownOct 4, 20255.0Shout out to Shawn in lawn mowers and generators! He saved us today when our existing generator broke, and we were facing a week of heat at the Balloon Fiesta! When the main desk could give us no estimated time for our order to be fulfilled, Shawn got on a lift and brought down the Honda we had ordered, helped us with accessories, and got us on our way in under a half hour. As I sit in my air conditioning, I could not be more grateful to this associate. Lowe’s, this guy needs to be promoted.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Albuquerque offer?
Lowe's Home Improvement offers hardware products, building materials, appliances, tools, paint, patio furniture, home décor, plumbing essentials, flooring, gardening equipment, and installation services.
What are the operating hours for Lowe's Home Improvement in Albuquerque?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent when your order status changes.
Does Lowe's Home Improvement offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services.
What payment options are accepted at Lowe's Home Improvement in Albuquerque?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Where is Lowe's Home Improvement located in Albuquerque?
Lowe's Home Improvement is located at 3500 NM 528 NW, Albuquerque, NM 87114, United States.
Are there any nearby restaurants to Lowe's in Albuquerque where customers can eat before or after shopping?
Yes, nearby restaurants include Five Guys, Starbucks, Jason's Deli, Chipotle Mexican Grill, Baskin-Robbins, and Hooters, offering a variety of dining options.
What nearby service stores can help with key or locksmith needs near Lowe's Home Improvement?
Minute Key and minuteKEY are key and locksmith services located near Lowe's, useful for customers needing key duplication or locksmith assistance.
Are there any mobile phone stores close to Lowe's Home Improvement in Albuquerque?
Yes, T-Mobile and Cricket Wireless mobile phone stores are located nearby, convenient for customers looking for mobile phones or service plans.
What other nearby amenities could benefit customers visiting Lowe's Home Improvement?
Nearby amenities include America First Credit Union for banking needs, ApexNetwork Physical Therapy and The Joint Chiropractic for health services, as well as Blue Rhino Propane Exchange for propane supply.