Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Albuquerque, NM Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
3,043 reviews
5 stars
1,542
4 stars
691
3 stars
308
2 stars
132
1 star
370
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rudeness, lack of assistance, and unhelpful staff.
Delivery Issues
Many customers reported significant problems with delivery, including rescheduled deliveries, damaged items, and lack of communication regarding order status.
Employee Recognition
Some employees received praise for their helpfulness and knowledge, indicating that while service can be poor, there are standout employees who provide excellent customer experiences.
Product Availability
Customers frequently noted that the store often lacks the items they need, leading them to shop at competitors like Home Depot.
Store Environment
The store was described as clean and well-organized, but the overall shopping experience was marred by the lack of customer service.
- ASAna-Alicia Sanchez3 days ago1.0DONT BUY APPLIANCES HERE! Could not be more disappointed with the service here. Based on the comments here delivery is just a total scam. I purchased an oven Sunday Nov 16 th. I was told they would schedule delivery by the 18th. Never heard from them. I called the provided delivery number where I was told my item was not in stalk, the install team tried to call the store with no answer. I called the store waited 30 min. Reached a appliance person who checked and said the item was in stalk and that the install people were mistaken. I called back the install team just for them to tell me they could do nothing to help because the store has not assigned an itemto me. I was told to go to the store and straighten it out in person, I went in and talk to Perla and Kristen in customer service. They said the oven is here and they would get it assigned to me and the install team would reach out (side note it was in stalk because they were going to let me pick up, but I really neded install and item pick up) I returned home. Where I received a phone call from Perla who told me they could not actually assign it to my current order, and they need to cancell my order and resell, and I needed to physically return to the store to do that. So I did. I repurchased 11/18. They said to wait two days the installer will call you. I did not hear from the installer so I called them. Guess what my item was out of stalk yet again. I called the store. They left me on hold for 20 min only to tell me the appliance department was too busy to deal with me. I said I would come to the store. They told me to go to appliances where there would be a manger there untill close, this was a lie she was gone by time I arrived 30 min later. A sales person named Carlos took it upon himself to help me. After I explained the situation he said I need to get a manager to help this is not right. He brought in "assistant manager of all of Lowes" Mario who barley listened to the problem and proceeded to tell me there is nothing they can do and every other person I talked to up untill this point was wrong or lied and he wasn't any of those people, nor did he manage them (go figure). He said that this was not the way installation works and would do nothing to help me. I asked if I could buy something in stalk (again solving my own problem ...not like im the manger) he said yes, then said pick something we will see if we have it. I said ok these are my two requirements let me know what you have in stalk, they said we do not do that. Then started to cancell my order I told them my credit card may not allow me to place a purchase like this A THIRD TIME, could they put it on a gift card. Again, no...nothing they could do. At this point the attitude and lack of service was overwhelming and if I was going to buy someting it would not be from Assistant Manger Mario and as a result of him and lack of professionalism, I would not be purchasing from Lowes! It's clear that Lowes system is badly set up , that no one is properly trained, and that the mangers dont care. If you ask me it sounds like they are double dipping and selling items set up for delivery to customers who can pick up, and leaving delivery and install customers to deal with the install team(who is a third party)...read the comments there is a trend. Hope someone does something.
- ACAngel CandelariaNov 16, 20251.0Stood around in appliances for an hour with no help, wanted to purchases a new washer and dryer. Then when I approached the customer service area the pregnant lady wearing a tie dye shirt was very rude and dismissive. The other girl with the glasses was very helpful though. I wish your employees weren’t so quick to clock out and leave, would be a lot nicer if they actually cared about the customers. As a former Lowe’s Corporate employee this does not uphold the companies standards and I am very disappointed in this stores behavior.
- AVAlly VasNov 11, 20253.0Honestly had decent service but one of the cashiers made a show of harassing a younger employee. I didn’t catch her name, but the cashier Diane was preventing the young lady from doing her job. She was so rude for no reason while the rest of us were in line waiting. But good for the young lady, she still took care of the customer regardless of what Diane was telling her. Need to check ur employees. It was honestly awkward.
- MKMarissa KebeNov 9, 20251.0⭐ 1 Star – Extremely Disappointed with Lowe’s Customer Service and Delivery We purchased a stove scheduled for delivery on Saturday, November 8th, with a confirmed delivery window. That window was changed last minute from 2:30 PM–7:30 PM to 4:30 PM–9:30 PM. We stayed home all evening to make sure we were available, only for 9:30 PM to come and go with no update. After reaching out through the online chat, we were finally told that the stove “wasn’t staged on time” — meaning the delivery was never going to happen. No one had the courtesy to call, email, or text us about this issue. We were told someone would contact us the following morning. By 2 PM the next day, we still hadn’t heard from anyone. When we called the store directly, we were offered new delivery options for Monday, Wednesday, or Friday — each with a massive 8:00 AM–8:00 PM window. When we asked to speak with the store manager, we received no real help or accountability. The manager told us there would be no compensation for the inconvenience or lack of communication, and only after the stove was finally delivered could they “maybe” offer 10% off. This entire experience has been unacceptable. Lowe’s was quick to take our payment but failed to follow through on the delivery and customer service that customers deserve. Communication was nonexistent, support was dismissive, and the attitude toward resolving the issue was unprofessional. This will be the last purchase we ever make from Lowe’s. In a time when making large purchases like a new stove is a big commitment, customers deserve far better. Do better, Lowe’s.
- MHMarisol HNov 6, 20251.0Don't bother coming here just go to Home depot.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Albuquerque, NM?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, gardening equipment, and more.
What are the store hours for Lowe's Home Improvement in Albuquerque?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours for select dates.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How do I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe's account, where you will also receive email updates if your order status changes.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can exchange propane cylinders near Lowe's?
Yes, Blue Rhino Propane Exchange is located nearby and can assist you with propane cylinder exchanges.
Where can I find a locksmith service near Lowe's Home Improvement in Albuquerque?
You can find locksmith services at minuteKEY or Minute Key locations near Lowe's for key and lock-related needs.
Are there places to grab food or coffee near Lowe's in Albuquerque?
Yes, McDonald's and Laguna Burger are nearby fast-food options, and Starbucks is close for coffee and drinks.
What are some nearby cultural and shopping attractions customers can visit before or after shopping at Lowe's?
Customers can visit the Indian Pueblo Cultural Center, which is a museum and cultural center, and Avanyu Plaza, a nearby shopping center.