Brand Certified
Lowe's Home Improvement
3.9(3286 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
2001 12th Street NW, Albuquerque, NM
87104, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(505) 349-2462
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/NM-Albuquerque/2539
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Albuquerque, NM is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
3.9
3,286 reviews
5 stars
1,659
4 stars
715
3 stars
331
2 stars
155
1 star
426
- FCFeliz Cordova5 days ago5.0I want to recognize Andrea at Lowe’s on 12th for the incredible customer service she provided. Even though she was already off the clock, she politely asked if I needed help and immediately guided me to the items I was looking for. When we realized they weren’t available on the shelves, Andria still went above and beyond to assist me. Instead of simply pointing me in another direction, she took the time to help ensure I could still get what I needed by arranging a delivery order for the product. Her willingness to help, even when she didn’t have to, truly stood out. I’m extremely pleased with the service I received. Andrea showed outstanding work ethic, professionalism, and impressive knowledge about the products I was interested in. Customer service like that makes a big difference and deserves recognition. Thank you, Andrea!
- YFYasmany FuentesFeb 28, 20261.0You can’t get help there are no carts inside to load drywall and they only have one register open. That’s not self checkout and they put a rookie person to learn how to use it so the line stretches all the way to the back of the building and the manager refuses to open another line and tells you to continue using self check out. Read the room people…
- XXXyzFeb 27, 20261.0Dianne who works in the gardening department is a complete nightmare, is very rude to her customers. I seen her insult another customer while making them repeat what they were saying over and over, as I was checking out she had a large line of people waiting and didnt seem interested in helping anyone. When I complained, it seemed her co-workers knew about her behavior and said they were tired of it but management didn't do anything. Please retrain these employees so they can serve customers correctly.
- JCjose carrilloFeb 25, 20262.0I decided to stop by Lowe’s today to buy electrical wire for a ac that we were installing, I ask for help 4 times I waited 20 min and no one show up to open the cabinet were they have a the electrical wires, I decided to buy other things I picked up some other stuff and headed to the self serve cashier. I mentioned to the cashier ma’am I was standing 25 minutes waiting for somebody to go open the cabinet to buy some electrical wire and her sarcastic answer was what do I supposed to do? I was very disappointed to waste almost 35 minutes. I walked out of the store and left everything in the cashiers. I highly did not recommend the store as time is valuable I went ahead and head to the Home Depot up the street. I was able to get all the wire at Home Depot and less than 10 minutes in and out. I’m very disappointed on my local Lowe’s off of 12th St.
- CQColleen QuickFeb 16, 20261.0We ordered a suite of appliances back on 01/14 and this has been the worst experience. We still have not gotten our stove. The store lost our stove and had to order another. The first installation appointment they didn't show up and didn't answer any calls to follow up. The second installation appointment (same Installer) he couldn't find the stove when he went to pick it up and and blamed the store (12th st Albuquerque). We spoke to Gabby the store manager the next day. She was very rude but confirmed the stove was there after all the other associates we talked to stated it was no where to be found. She blamed the installer. Super unprofessional putting the customer in the middle. It took almost 48 hrs to reschedule the installation for a 3rd time. A new installer was supposed to come today and the installer didn't show or call either, like the previous one. Lowes tried to reach out and couldn't get a hold of them either. We now have to wait AGAIN to try and reschedule for a 4th appointment. I tried calling Lowes Corporate customer service and they couldn't care less and told us we have to go through the installation department. Absolutely rediculous. We will never buy appliances from Lowes again and will tell everyone we know not to as well.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Albuquerque, NM?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, gardening equipment, and more.
What are the store hours for Lowe's Home Improvement in Albuquerque?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours for select dates.
Does Lowe's offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How do I check the status of my order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe's account, where you will also receive email updates if your order status changes.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process in your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can exchange propane cylinders near Lowe's?
Yes, Blue Rhino Propane Exchange is located nearby and can assist you with propane cylinder exchanges.
Where can I find a locksmith service near Lowe's Home Improvement in Albuquerque?
You can find locksmith services at minuteKEY or Minute Key locations near Lowe's for key and lock-related needs.
Are there places to grab food or coffee near Lowe's in Albuquerque?
Yes, McDonald's and Laguna Burger are nearby fast-food options, and Starbucks is close for coffee and drinks.
What are some nearby cultural and shopping attractions customers can visit before or after shopping at Lowe's?
Customers can visit the Indian Pueblo Cultural Center, which is a museum and cultural center, and Avanyu Plaza, a nearby shopping center.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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