Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.7
882 reviews
5 stars
773
4 stars
48
3 stars
23
2 stars13
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some praised helpful and knowledgeable staff, while others reported rude interactions and unresolved issues.
Delivery Issues
Numerous complaints about delayed or incomplete deliveries, leading to customer frustration.
Sales Experience
Many customers appreciated the non-pushy, attentive sales approach, highlighting the professionalism and product knowledge of staff.
Product Quality
Customers expressed satisfaction with the quality and selection of furniture, although some reported issues with flaws upon delivery.
Store Environment
The store was noted for being clean, well-organized, and having a good selection of furniture.
- JDJesse Delgado3 days ago5.0Will lopez was our consultant that assisted us in our interest for recliners, we found the recliners we liked and a sofa..thanks Will for your help, it was a pleasure to have your assistance, you made it easy and enjoyable!
- RRRobert Redd3 days ago5.0Very pleased with the recliner we purchased and extremely pleased with our salesman. Very nice and professional people to deal with. Thank You Gerald Dominguez for your help and we are happy we were able to deal with you.
- KSKen StephensonNov 12, 20255.0Very happy with my experience at the La Z Boy Showroom on San Mateo NE. Teresa Siow was very helpful and friendly and actually helped expedite same day delivery of my new chair. Several other staff members were also very nice to speak with. Erik and Kyle delivered the chair within a couple hours of my leaving the store. Excellent experience on all aspects! Thank you very much, Ken
- TMToni MillerOct 31, 20251.0This was our 3rd Lazy Boy purchase. The first 2 were seamless from start to finish. Not sure how the 3rd will turn out. Some mistakes in the initial paperwork and we had to make an additional trip in to sign something that was left out. The chairs arrived with some minor flaws and the delivery guys said they would submit a tech request to get them fixed. Never heard from them. When I called the person who answered said a request was never submitted. She couldn't see anything wrong in the photos the delivery crew submitted. I had to send more or they wouldn't schedule a tech visit. She was borderline rude. Sent the pictures and got a response that they would get back to me. Nothing yet. I expected better service from Lazy Boy. Won't shop there again. Update.....After the Lazy Boy response to my review. I have waited patiently for the service call but have heard nothing. Such terrible service!
- VDVee DelgadoOct 28, 20251.0I am beyond frustrated with La-Z-Boy. This was our first time going in, we were welcomed and helped the ladies did great! The frustration comes soon after we place our order, they said our furniture would be delivered within 4-6 weeks. It literally took 6 weeks!! Before the furniture was delivered we did receive a call and they let us know that some of out pieces were incomplete so we would only be receiving some of our order. So I reached out to see how long that would take, they told me they would order it and it will be 2 weeks. 2 weeks pass they “set up” the date and of course we received the call that our furniture could not be delivered, didn’t get an explanation as of why. The following week our sales representative reached out and let us know everything was ready to be delivered we set up the date, I finally felt relieved like this has to be it! Well… NO call NO show AGAIN!! WHAT??? This is ridiculous. It’s extremely frustrating, we recently purchased our home and need our dining table complete!! We are unable to sit together as a family because we don’t have our furniture complete!
Frequently Asked Questions About La-Z-Boy Albuquerque
What types of furniture does La-Z-Boy Albuquerque offer?
La-Z-Boy Albuquerque offers a range of furniture including recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers.
Can I customize the furniture I order at La-Z-Boy Albuquerque?
Yes, La-Z-Boy Albuquerque offers customizable furniture to match your unique style and home decor.
What are the store hours for La-Z-Boy Albuquerque?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does La-Z-Boy Albuquerque offer delivery services?
Yes, delivery service is available at La-Z-Boy Albuquerque.
What payment methods are accepted at La-Z-Boy Albuquerque?
La-Z-Boy Albuquerque accepts American Express, Discover, MasterCard, and Visa credit cards.
Is proof of COVID-19 vaccination required to shop at La-Z-Boy Albuquerque?
No, proof of vaccination is not required to visit La-Z-Boy Albuquerque.
Where is La-Z-Boy Albuquerque located?
La-Z-Boy Albuquerque is located at 5004 San Mateo NE, Albuquerque, NM 87109.
Which nearby restaurants can I visit before or after shopping at La-Z-Boy Albuquerque?
Nearby dining options include Sonic Drive-In for fast food and ice cream, Storming Crab for seafood and Cajun cuisine, and the Library Bar & Grill which offers American food and a sports bar atmosphere.
Are there any nearby convenience stores close to La-Z-Boy Albuquerque?
Yes, Circle K and Phillips gas station and convenience stores are near La-Z-Boy Albuquerque, which can be useful for quick stops before or after your visit.
What other home-related stores are near La-Z-Boy Albuquerque?
Nearby home-related stores include ABQ Flooring Solutions, a carpet and home goods store, and Goodwill Outlet, which offers home organization and thrift store options.