Extra Space Storage

4.9
954 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage Facility
Store your belongings at Extra Space Storage on 9221 Eagle Ranch Rd NW in Albuquerque, NM today! Our large selection of storage units, drive up access, drive up units, electronic gate access, manager living on site, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, kiosk, military discount, vehicles are allowed in drive-up units, solar site and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
9221 Eagle Ranch Rd NW, Albuquerque, NM
87114, United States

Hours

Reviews

4.9
954 reviews
5 stars
896
4 stars
27
3 stars
11
2 stars
7
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Bill and JR, received high praise for their helpfulness, professionalism, and friendliness.

Cleanliness

The storage units and facilities were consistently described as clean and well-maintained.

Convenience

Customers appreciated the quick and easy process for renting units, including online options and efficient check-in.

Billing Issues

Some customers expressed frustration with billing practices, particularly regarding rent increases and notification methods.

Overall Experience

Many customers reported positive experiences and would recommend the facility to others.
  • SH
    Storm Hamilton
    Nov 14, 2025
    5.0
    Great experience and super friendly. I needed to upgrade my unit and they were able to help me. It was quick and hassle free. Highly recommend!
  • LA
    Lindsay Adams
    Nov 13, 2025
    5.0
    I just had the easiest and fastest experience and got the best service from Alex! Thanks again!
  • JM
    Justen Martinez
    Nov 4, 2025
    5.0
    The facility is appealing and clean. The staff is kind and helpful. Renting the storage space with Extra Space Storage was a simple.
  • BB
    Bella
    Nov 1, 2025
    3.0
    I generously gave them a 3 because even though the check in process was amazing and smooth, even with a problem happening it was a smooth and easy check in after hours and that’s AMAZING! Their billing procedures need some serious UPDATES!!! They push you to do everything thru the app, and it works so that’s wonderful, but then they ONLY notify you of billing changes through regular mail. Mark was helpful in relaying my name and number to someone who could actually help. Bill acted quickly and notified his district manager, Daniel, and they were able to help me but sounds like they have no authority to make policy changes. It feels underhanded to only send notifications of rent increases one way and not the way you are teaching is to communicate with you. That’s just bad business! Your company is better than that. Please make a simple change and be up front about increases. So, rent from them but make sure you watch your regular mail because that’s where they change things on you. Gross And thank you to Bill for following up and making things right even though his hands are tied policy wise. 🙂
  • SR
    Suzanne Rothlisberger
    Oct 23, 2025
    5.0
    I have had nothing but excellent experiences at Extra Space Storage with Bill Willaby. He has helped when I needed to move units, take a heavy piece or two to my car, and aide in directing me to find someone to rearrange my storage unit making everything more accessible. He has given invaluable help and assistance. He is a great asset to the company! And, I am so glad to know him!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.