About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
761 reviews
5 stars
619
4 stars
50
3 stars9
2 stars
12
1 star
71
What are people saying?
AI-generated from recent customer reviews
Delivery Experience
Customers consistently praised the delivery service for being timely, efficient, and professional.
Customer Service
Sales staff received high marks for being knowledgeable, friendly, and helpful throughout the purchasing process.
Product Quality
Some customers reported issues with product quality, including damaged items upon delivery.
Communication
Many customers appreciated the tracking system and timely updates regarding delivery schedules.
Overall Satisfaction
While many customers expressed satisfaction with their purchases and service, there were notable complaints about delays and product issues.
- R7Ride.On. 709Nov 12, 20255.0From the showroom service to the two Gentlemen that delivered our couch. I could not find a bad remark if you paid me to. They even took all the shipment packaging so we didn't have to deal with it.
- BRBilly RyanNov 6, 20251.0Me and my wife were looking for furniture.One sales guy was really impatient and throwing his hands up in the air when we are asking about the price.Then he was just throwing his hands up in the air and mad with the next couple with their kid looking at furniture. Very unpleasant experience, first time in the store.Bought our furniture from another furniture store.
- CWcynthia whelanNov 6, 20255.0Great communication for delivery, very prompt, was here when they said they were going to be here. Communication via text messaging is an excellent feature keeping you updated.Delivery staff were professional and efficient, making sure no damage to any of my household doors , stair rails, etc when moving furniture in.
- RNRobin NippardNov 6, 20255.0From the purchase, to the financing, to the delivery, it was quick and painless. Tracking emails were sent prior to the delivery which was on time with friendly couriers who delivered our purchase in pristine condition and went the extra mile and have excellent interpersonal skills.
- AAabdalmajeed aliNov 2, 20251.0Hello, I bought leather chairs from them, and the seller convinced me to buy the warranty. And I bought chairs at an expensive price because it is high quality, but it is not good, and the warranty for them is not good
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, with some conditions. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Orders can be cancelled and refunded at any Brick location before delivery or pickup, with refunds issued to the original payment method. Deposits on special order items are non-refundable.
Can I get my cash deposit refunded in cash?
Not always. Some stores may not have enough cash on hand to refund deposits in cash. Cash payments are typically refunded to a debit card or via cheque made out to the purchaser.
How do I add an extended warranty to my purchase?
You can add an extended warranty during checkout online or in store. If purchased already, visit a Brick store within 30 days of receiving the product to add warranty coverage.
Where does The Brick deliver?
The Brick provides Premium Delivery Service in most areas of Canada and uses third-party couriers where necessary. Currently, The Brick does not deliver to the United States.
What are The Brick's store hours?
The Brick in St. John's is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday 9:00 AM to 7:00 PM, and Sunday 11:00 AM to 6:00 PM. The store is closed on November 11, 2025, for a holiday.
Which payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment methods.
Is The Brick accessible for customers with disabilities?
Yes, The Brick offers wheelchair accessible entrances and parking, and provides curbside pickup services for customer convenience.
What nearby places can I visit before or after shopping at The Brick in St. John's?
Nearby places include Avalon Mall for additional shopping, Quiznos or A&W Canada for a quick meal, and Dooly's bar for drinks. These spots make it convenient to combine shopping with dining and entertainment.
Are there family-friendly stores near The Brick where I can shop for baby products?
Yes, Babies"R" Us and Toys"R" Us are nearby stores specializing in baby gear, clothing, and toys, ideal for family shopping trips around The Brick.
How can nearby transportation and services help me when visiting The Brick?
Nearby services such as the Enterprise Truck Rental and Toyota Plaza can assist with transportation and vehicle needs, making your visit to The Brick easier if you require a larger vehicle or automotive support.