About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
809 reviews
5 stars
660
4 stars
54
3 stars9
2 stars12
1 star
74
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Several customers reported problems with incorrect or damaged deliveries, leading to frustration and additional costs for returns.
Customer Service
While many reviews praised the sales staff and delivery teams for their professionalism and friendliness, there were notable complaints about rude service and lack of support in resolving issues.
Tracking and Communication
Customers appreciated the delivery tracking app and timely notifications, which helped improve the delivery experience.
Overall Satisfaction
Despite some negative experiences, many customers expressed overall satisfaction with their purchases and the efficiency of the delivery process.
- KDKathy Duke2 days ago5.0Fantastic delivery service, the guys were polite and quick and well worth it to not have to figure it out myself. The tracking email is also super helpful! Right on time.
- KWKaren WhittleDec 30, 20255.0Love my new sofa that I ordered online! The staff kept me up-to-date regarding delivery time (delayed due to weather) which was great! I love the delivery tracker - super convenient! This is my first order with The Brick and it won’t be my last!,
- TATanzina AzmarinDec 21, 20251.0Absolutely ridiculous and frustrating service. First they delivered product with damage in it. Then they will make the customers to carry it back to the store while the fault is theirs for not delivering right product. The phone number in website, noone will pick call even you try 100 times. Finally when we came to replace the product, made us wait for an hour for absolutely no reason. very pissed on everything. never coming back here again.
- SNsonja nevakshonoffDec 18, 20251.0I live about 4 1/2 hours away from the brick. I thought I was making a wise decision to purchase a washer and dryer from them. Turns out nothing but wrong. It costed me 200$ to ship which isn't that bad. But. When I received my set they were the wrong ones. It took almost a week to get ahold of a manager. And there only response was to send them back on my dime and ship the right ones back on my dime. Be very careful if you aren't opening the boxes infront of your delivery man because apparently if you dont you have accepted the package as is so I was informed. Now another headache you might want to avoid in dealing with the brick is they have no higher up to speak to. You have to deal directly with the store which was frustrating to the max. Another thing I must mention is they will try and use the fact that you need to report the mishap in a certain time frame and that was there first line of defense although I did call the same day. What I have learned from all this is it's probably better to not go so big boxed to get a better price unless of course you dont mind getting ripped off. Thanks the brick. Only buying local from now on
- MNmaxine nevakshonoffDec 18, 20251.0Sadly, our experience with this store isn't positive. After picking out and purchasing a washer and dryer. What we received was different from the ones we chose and paid for. When we called to inform them the staff were rude, nasty and indifferent to their careless mistake. No apologies. No compromise, our cost for shipping them back will be $200 (add that to the $200 we paid for shipping them to us makes$400.) It's a store I would not recommend anyone to deal with.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, with some conditions. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Orders can be cancelled and refunded at any Brick location before delivery or pickup, with refunds issued to the original payment method. Deposits on special order items are non-refundable.
Can I get my cash deposit refunded in cash?
Not always. Some stores may not have enough cash on hand to refund deposits in cash. Cash payments are typically refunded to a debit card or via cheque made out to the purchaser.
How do I add an extended warranty to my purchase?
You can add an extended warranty during checkout online or in store. If purchased already, visit a Brick store within 30 days of receiving the product to add warranty coverage.
Where does The Brick deliver?
The Brick provides Premium Delivery Service in most areas of Canada and uses third-party couriers where necessary. Currently, The Brick does not deliver to the United States.
What are The Brick's store hours?
The Brick in St. John's is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday 9:00 AM to 7:00 PM, and Sunday 11:00 AM to 6:00 PM. The store is closed on November 11, 2025, for a holiday.
Which payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment methods.
Is The Brick accessible for customers with disabilities?
Yes, The Brick offers wheelchair accessible entrances and parking, and provides curbside pickup services for customer convenience.
What nearby places can I visit before or after shopping at The Brick in St. John's?
Nearby places include Avalon Mall for additional shopping, Quiznos or A&W Canada for a quick meal, and Dooly's bar for drinks. These spots make it convenient to combine shopping with dining and entertainment.
Are there family-friendly stores near The Brick where I can shop for baby products?
Yes, Babies"R" Us and Toys"R" Us are nearby stores specializing in baby gear, clothing, and toys, ideal for family shopping trips around The Brick.
How can nearby transportation and services help me when visiting The Brick?
Nearby services such as the Enterprise Truck Rental and Toyota Plaza can assist with transportation and vehicle needs, making your visit to The Brick easier if you require a larger vehicle or automotive support.