La-Z-Boy Wayne

4.7
647 reviews

About

Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Wayne
89 NJ-23, Wayne, NJ
07470, United States

Hours

Reviews

4.7
647 reviews
5 stars
543
4 stars
58
3 stars
8
2 stars
9
1 star
29

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers consistently praised the knowledgeable and helpful sales staff, particularly highlighting individuals like Brian and Linda for their exceptional service.

Product Quality

Many reviews emphasized the comfort and quality of the furniture, with several customers expressing satisfaction with their purchases.

Delivery Issues

There were multiple complaints regarding delivery miscommunication and delays, leading to frustration among some customers.

Customer Service

While many customers reported positive interactions, there were instances of poor communication and service that negatively impacted the overall experience.

Design Assistance

Customers appreciated the design support offered by staff, which helped them make informed choices about their furniture selections.
  • PP
    Philomena Pezzano
    2 days ago
    5.0
    Had a wonderful experience purchasing our new recliner. Nermine was extremely helpful, showed us many options and we actually purchased a beautiful recliner in record time. Thank you for a great experience.
  • SD
    susan Daigneault
    3 days ago
    5.0
    No pressure, knowledgeable and kind associate. I tried several brands and LazYBoy had the best recliners that fit my 5’2” frame, modern streamlined frame perfect for a small apartment. My recliner is so comfortable
  • JF
    John Fantozzi
    6 days ago
    1.0
    Buyers beware!! Bought two recliners ($1000 ea) and one year later, the fabric started coming apart. I called multiple times and was told by the salesperson (Brian) he would take care of it…. It’s now been 3-4 months and we still have not heard back. Never agin will I patronize this business! They waste no time taking your order but if there’s an issue, they’re in no hurry. We waited three month's to receive this garbage. Terrible customer service.
  • JG
    James Gordon
    Nov 12, 2025
    5.0
    Went in just to explore options and get a feel for pricing and styles, ended up buying two couches lol. The Black Friday deal even surprised the woman completing our transaction she said “wait this is cheaper than it usually is. What did the sticker say” could’ve been a good sales tactic but it felt candid. Being able to customize the couches and chairs they have on the showroom and full delivery and installation is clutch. Highly recommend.
  • EG
    Ed Gruber
    Oct 28, 2025
    5.0
    If I included delivery, I would give 2 stars. But the store is awesome. Let me weave a tale. Put simply I was told by the store my old recliners would be taken apart (12 screws removed with a ratchet), and taken to the curb. Delivery comes as scheduled when my wife is home and, you guessed it, they won’t remove the screws. I deny delivery (can’t have two couches in a small living room), and when I call the store, they say the delivery guys said it’s because my wife didn’t sign a waiver. My wife lost it, called the store, and canceled the order. The store called back and offered an additional 5% discount on the already 30% off Labor Day deal we got. That’s another $900 off! My wife was happy, we rescheduled, I took the couch apart and moved it my myself, and the new delivery guys did a great job. No damage to the walls (it’s a tight hallway with a 90 degree turn at the top of the stairs) and no damage to the furniture. They were so good my wife still gave them a tip even though one of the guys was from the original crew that denied taking apart my couch. Manager Nermine was awesome throughout the process. She took a long time with us during selection and even sent an interior designer to the house. It really helped us pick out the right colors. I should have written this at the top: LA-Z BOY IS SOOO WORTH THE MONEY. American made and super comfortable, and it will last a long time. This furniture is replacing old La-Z Boy furniture that was 20 years old, and while we got our use out of the old couch, my daughter took the love seat and ottoman because they fit in her small basement and are still great shape, 20 years running this month.

Frequently Asked Questions About La-Z-Boy Wayne

What types of furniture does La-Z-Boy Wayne offer?

La-Z-Boy Wayne offers sofas, sectionals, chairs, recliners, loveseats, ottomans, tables, sleepers, and home accessories.

What are the store hours for La-Z-Boy Wayne?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.