Lowe’s in Voorhees, NJ is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Numerous customers reported poor customer service experiences, including unhelpful staff, lack of accountability, and difficulty resolving issues.
Product Availability
While some customers found the store well-stocked, others experienced issues with product availability and incorrect orders.
Positive Staff Interactions
Several reviews highlighted positive interactions with specific staff members who provided excellent service and assistance.
Installation Problems
Customers expressed frustration with appliance installation services, citing miscommunication and lack of follow-through on promises.
Store Cleanliness
The store was frequently described as clean and organized, contributing to a pleasant shopping environment.
WC
Walter Ceccolini
Dec 27, 2025
2.0
Lowes ships me a 40 lb. bag of snow-melt from the Voorehees NJ store, that I'm pretty certain I didn't order! Funny, I was just looking online at 50 LB. bags the day before? I cant remember the last time I bought anything from Lowes online, and my order history still shows zero even after the mystery delivery. I contacted Lowes, explained how I never placed an online order from Lowes. I show NO order history of this transaction in my Lowes account. I was going to just keep the salt, but there's a growing small rub... not only does the order clearly say 50lbs of snow melt which they confirmed, but this order I never placed wasn't even the right weight, I immediately noticed how much smaller the 40lb. bag is from the 50 lb. bag. I wasn't sure how far I was willing to bend-over to make Lowes mistake right. I knew they shorted the order sending a smaller amount than what was paid for. So, after a few too many phone calls to Lowes, after acknowledging Lowes messed up the order, they said theirs nothing in Lowes online delivery policies, that allow the store to make it right. Reminding them I never placed the order, and it's not even the correct amount that's was on the order. Lowes, is telling this new retiree, if you want it corrected I would be responsible to sluup their 40 lb. screwup to the nearest Lowes store for an exchange or refund. After charging me for shipping, that wasn't going to happen, where's any accountability, I don't work for Lowes, it should not be my responsibility to try and correct Lowes mistake. This type of BS reminds me why I only use Amazon for online buying, being a Prime member, I try to never intentionally subject myself to merchants with no accountability and a total disconnect for customer retention or loyalty policies. I noted I was a senior they were instructing to have to physically return the wrong item Lowes sent me. They truly couldn't care less, even at the corporate level, the same limitations existed for what they could do to may their shipping mistake right.
They lost this customer for good! Over a few dollars... what a joke!
AL
Anthony Lerza
Dec 12, 2025
1.0
Bought plants that shouldn't been for sale they are dead and dying very poor condition
TJ
Tychawn Johnson
Dec 12, 2025
1.0
Customers beware. We purchased what we thought was going to be an ideal refrigerator and stove. We spent hours searching for the perfect dimensions for our space with the customer service representative who was quite polite. Unfortunately, when everything was delivered, it did not fit the space despite exact measurements. We did not obtain possession of the appliances and contacted the warehouse for a full refund. We were told don’t worry everything will be taken care of only to find out weeks later that the refund was never issued an interest payments on the Lowe’s credit card were accruing. Since then we’ve gone back-and-forth with multiple departments through synchrony Bank, the Lowe’s warehouse, corporate office for Lowe’s, and the store where we purchased the appliances. Two date we have still not resolved the multiple issues of receiving a full refund for appliances that we never obtained possession of. This is more than frustrating and not professional at all. I implore future customers to avoid using Lowe’s credit card and dealing with a nightmare of refunds. Since this experience, we decided to purchase our appliances at Home Depot. The dimensions were right the customer service was friendly and we had no issues with the purchase itself. Again! Just save some time and energy and go to Home Depot or Best Buy. Lowe’s is terrible! The worst experience to date. By the way, if you wanna know how this story ends, we’re still waiting for the warranty department now to issue us a full refund as they are fighting to pro rate or refund for items never received. Lowe’s is too big of a corporation to be nickel and diamond the middleman. My next course of action is to file a complaint with the Better Business Bureau.
JJ
John J Sheridan Jr
Dec 6, 2025
3.0
Couldn:t find any blank single or 3 gang ivory cover plates for exposed electric boxes you would thing they would be a staple . Very disappointed . A wasted drive.😠
KS
Karen Sulkin
Dec 1, 2025
5.0
I visited the Lowe’s Voorhees location last night. I was doing some holiday shopping, but I also inquired about some plumbing and fireplace information. Wendell was AMAZING!! The staff at checkout was also super helpful, but I apologize, I did not catch their names. They assisted with my check out, and the gentleman even walked me to my car and helped me load up 5 ⭐️ plus for Wendell and the check out staff!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Voorhees, NJ offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, plumbing, tools, and outdoor furniture.
What services does Lowe's Home Improvement provide at the Voorhees location?
They provide installation services for appliances, flooring, cabinets, doors, lighting, HVAC, and more, as well as delivery, in-store pickup, and assembly services.
What are the operating hours for Lowe's Home Improvement in Voorhees, NJ?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's Voorhees offer online ordering and in-store pickup?
Yes, customers can shop online and choose in-store pickup at the Voorhees location for their convenience.
How can I check the status of my order from Lowe's Home Improvement?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Voorhees?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get propane exchanged near Lowe's Voorhees?
Yes, Blue Rhino Propane Exchange is located nearby for convenient propane exchange services.
Can I find other shopping options close to Lowe's Home Improvement in Voorhees?
Yes, nearby you can find BJ's Wholesale Club for department store shopping and ALDI for groceries and produce.
Are there fitness and recreational facilities near Lowe's in Voorhees?
Orangetheory Fitness Voorhees gym and Sturbridge Lakes Tennis Courts are nearby options for exercise and recreation.
Does Lowe's Home Improvement offer any special programs or associations?
Yes, Lowe's is associated with programs like Lowe's Toolbox for Education, SkillsUSA, Habitat for Humanity, and the Lowe’s Foundation, supporting community and educational initiatives.