Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Union, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
2,951 reviews
5 stars
1,443
4 stars
649
3 stars
277
2 stars
134
1 star
448
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, including rudeness and lack of assistance from staff.
Delivery Issues
Many customers reported problems with delivery, including delays, incorrect addresses, and poor communication regarding order status.
Product Availability
Customers noted inconsistent inventory levels, with some items frequently out of stock or difficult to find.
Store Cleanliness
While some reviews praised the cleanliness of the store, others reported serious hygiene issues, including rodent problems.
Helpful Staff
Despite negative experiences, several customers highlighted specific employees who provided excellent service and assistance.
- CPChul Pak6 days ago1.0Doubling up the prices for exact same green giant hedge for the holidays!!!!
- LALeah AlexanderNov 9, 20255.0There’s a noticeable difference in customer service between Home Depot and Lowe’s. Unfortunately, at first, I wasn’t receiving any help with my concrete order. I had workers actively working on my backyard and needed 10 more bags right away, but I felt completely unseen. Thankfully, Malicia (I believe that’s her name) stepped in and assisted me every step of the way. She and Jose went above and beyond not only did they make sure I got the correct materials, but they even helped load everything into my car. As someone who’s 5’1” and 124 lbs, that extra help meant a lot! Please train more staff to be like Malicia and Jose they were true lifesavers and the only reason I will continue to order from Lowe’s. Their kindness and professionalism made all the difference!
- BCBayron CalderonNov 2, 20255.0Exelente lugar los productos son de buena calidad
- GGGio GarciaOct 26, 20255.0Mejor que home depot que todo es caro hasta la entrada van a cobrar ya estos buenos para nada
- LTLindan TranOct 21, 20251.0I am writing to express my frustration regarding the delay in the delivery of my hood order and the repeated false pickup information I have received. The order should be ready by the 10/17. I ordered on 10/11 in person at the store. Came twice any nobody can tell me where it is and when it will be ready. The delivery has been postponed multiple times, and on two separate occasions, I was informed by the store manager that the item was ready for pickup when it was not. Because of this misinformation, I had to cancel my installer twice, resulting in wasted time and inconvenience. I expected better communication and reliability, especially after making arrangements and scheduling installation based on the information your team provided. I would appreciate it if you could clarify the actual delivery status of my order and provide an accurate timeline for when I can expect it to arrive. Additionally, I request that you review this matter and consider appropriate compensation for the inconvenience and additional costs incurred Now I could not even cancel the order because they told me I need to wait for it to be delivered to cancel. Who knows when it would be available when right now they could not even find where it is
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Union, NJ?
You can find hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Union, NJ.
What are the store hours for Lowe’s Home Improvement in Union, NJ?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, 7:00 AM to 8:00 PM on Sunday, with some holiday hour variations.
Does Lowe’s offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check my order status at Lowe’s?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment methods are accepted at Lowe’s Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are installation services available at Lowe’s?
Yes, Lowe's offers installation services for appliances, flooring, blinds, cabinets, countertops, doors, HVAC, lighting, and many more home improvement projects.
Which nearby places can I visit before or after shopping at Lowe’s?
Nearby, you can visit West Branch Commons shopping center for more retail options, Sayre Park for outdoor activities, or enjoy a meal at Popeyes Louisiana Kitchen.
Is there a place nearby for propane exchange near Lowe’s in Union, NJ?
Yes, Blue Rhino Propane Exchange is located nearby for your propane exchange needs.
Can I pair my visit to Lowe’s with a trip to nearby retail stores?
Absolutely! Nearby retail stores include Toys"R"Us, Babies"R"Us, Office Depot, Burlington, and Ashley Furniture for a diverse shopping experience.
What languages are supported at Lowe’s Home Improvement in Union, NJ?
Lowe’s supports English and Spanish, with in-store translation services available for other languages.