Find everything you need for home upgrades at Lowe’s in Toms River, NJ, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being unresponsive or rude.
Product Availability
Customers appreciate the wide selection of products available, but some report issues with damaged items and incomplete orders.
Store Cleanliness
The store is generally noted for being clean and organized, although there are complaints about neglected plants in the garden center.
Employee Recognition
Several employees received commendations for their exceptional service, particularly Erin and Gia, while others were mentioned negatively.
AJ
Abbey Jacobs
Dec 26, 2025
5.0
Anthony helped us out and made shopping at lowe’s seamless! Great store and great employees.
EM
Eileen Mamudoski
Dec 22, 2025
5.0
Associate was very helpful in assisting with what we needed.
JA
John Avanti
Dec 12, 2025
1.0
LOWES #1 customers celebrate Christmas and refuse to wish us a Merry Christmas because to it its simply goyslop holiday.
JG
James Georgiades
Nov 30, 2025
5.0
George in gardening is great. He's always so informative and helpful and very knowledgeable.
Thank you, George
FA
Fuat Ali
Nov 18, 2025
3.0
Buyer beware!! If you a toilet, vanity or anything else in a box, open it and check it before taking it home!! As a handyman I cant begin to tell you how many times I've bought products for customers and it was damaged. No matter how good a box looks i wouldn't trust it.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Toms River, NJ offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical supplies, flooring, garden tools, grills, hardware, kitchen items, lawn equipment, lighting, lumber, paint, patio furniture, plumbing supplies, storage solutions, tools, washers & dryers, and windows & doors.
What are the store hours for Lowe's Home Improvement in Toms River?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with specific holiday hours varying on certain dates.
What services does Lowe's Home Improvement provide in Toms River?
Services include installation of appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, showers, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers & dryers, water filters, windows, roofing, fences, and flooring.
Does Lowe's offer delivery and in-store pickup options?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's in Toms River?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What brands can I find at Lowe's Home Improvement?
Brands available include GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Moen, Kohler, Kobalt, Weber, and many others trusted for home improvement needs.
Are there any nearby pet stores around Lowe's in Toms River?
Yes, both Just Food For Dogs and Petco pet stores are located nearby, which is convenient if you want to shop for pet supplies before or after visiting Lowe's.
Where can I find locksmith services near Lowe's Home Improvement?
minuteKEY and Minute Key locksmith services are located close to Lowe's, making it easy to access key and lock services while shopping nearby.
Are there any food and drink options nearby Lowe's?
Starbucks coffee shop is nearby, offering a good spot to grab a coffee or smoothie before or after your visit to Lowe's.
What is the contact email for customer service at Lowe's in Toms River?
You can contact Lowe's customer service via email at customercare@lowes.com.