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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Rio Grande, NJ offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,119 reviews
5 stars
610
4 stars
255
3 stars
103
2 stars
50
1 star
101
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the helpfulness and friendliness of the staff, noting positive interactions with specific employees.
Delivery Issues
Numerous reviews highlighted significant problems with appliance delivery and installation, including missed deliveries and poor communication.
Customer Service
Several customers reported negative experiences with customer service, citing unprofessional behavior and lack of responsiveness.
Store Organization
The store was generally described as clean and well-stocked, although some customers noted issues with product availability and organization.
Product Quality Concerns
Customers expressed dissatisfaction with the quality of certain products, particularly appliances, and mentioned issues with warranties and repairs.
- JLJoseph LaSerreDec 14, 20255.0Clean, well stocked and helpful staff
- JMjim mceneaneyNov 23, 20255.0Very helpful staff
- MPMary ParkerNov 6, 20251.0My Guy ordered a stove and microwave last week. The delivery team who were also the installers he was told. They were speaking another language between them .Said it was all done and left. When my Guy came in he started hollering get the dog and get out of the house it’s filled with gas. I ran outside and banged on my neighbors door ( I’m in a duplex) get out of the house there is a gas leak. I quickly called the gas Company, they arrived extremely fast.They shut the gas down. We were told the hose was not tightly screwed on and the hose was ripped at the floor. Needless to say we could have blown up and died.We had to get a plumber who could not come out till the next day to fix it and relight all my gas in the house. We had to pay the plumber on a Saturday. The microwave we cancelled, we were told they didn’t have anyone down here to pick up or install it. Which took a number of phone calls to get this info. I’m just glad we’re ok.I must have a guardian Angel!
- EDEmily DrotosSep 18, 20251.0Extremely Disrespectful Experience with Appliance Staff: I’ve never felt so disrespected or poorly treated by a store employee as I did during my recent visit. We purchased a washer and dryer from the clearance section, and the floor models had parts inside them that we assumed would be included. However, when the items were delivered, those parts were missing. I called the store and was told that the washer and dryer should have come with those parts unless we specifically opted out. Wanting to clarify, I visited the store and was directed to Diane in the appliance department. From the beginning, she treated me as if I was wrong for asking and made me feel belittled for even bringing it up. She then proceeded to talk about me in front of me to two coworkers and a manager. When I asked about the plug (which was included), I said I was confused why nothing else came with the machines. Diane responded, “That shouldn’t have been with it, so you got that for free already,” and then laughed. I was then told to wait for her supervisor. At that point, I was overwhelmed and called my husband in tears—simply from how I was being treated for trying to get some basic clarification. When the supervisor arrived, they gave me the missing parts without any explanation of what had happened. I thanked them and said, “Have a great day,” to which Diane loudly and sarcastically responded, “BYE BYE” in an extremely rude tone. This entire experience left me shocked. I simply cannot believe someone whose job is to assist customers could act so unprofessionally. My husband has since tried to call the store to speak with Diane directly, not to escalate things, but just to understand if something we did may have triggered her reaction. No one has been responsive. I truly hope Diane was just having a bad day and doesn’t treat all customers this way—but regardless, I will not be returning.
- TFThomas FrazerSep 18, 20251.0One of the worst Lowe’s experiences I’ve ever had. My wife and I ordered appliances, we had issues with the delivery. At first the customer service rep was understanding and assured me the issue would be taken care of. Today, my wife went to potentially pick up the parts needed for installation. She was berated and ridiculed by Dianne in appliances. When I received news of this, I calmly called and asked to speak with her. And now Customer Service won’t even take my calls. I’ve never been one to go so far as write a review, so that should tell you how awful it was. If you have to get appliances, please make sure Lowe’s here in Cape May is one of the last options you take.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Rio Grande, NJ offer?
Lowe's offers a wide range of products including appliances, paint, tools, flooring, plumbing supplies, outdoor furniture, garden equipment, and more. They also provide services like installation, delivery, and in-store pickup.
What are the store hours for Lowe's Home Improvement in Rio Grande, NJ?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary with some closures and adjusted times.
How can I check my order status or know when it's ready for pickup?
You can check your order status online by entering your order number or logging into your MyLowe's account. When your order is ready for pickup, you will receive an email with instructions and pickup location details.
What payment options are accepted at Lowe's Home Improvement in Rio Grande, NJ?
Lowe's accepts major credit cards including American Express, MasterCard, Visa, Discover, Diners Club, as well as cash and checks.
Does Lowe's offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How do I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Returns can be initiated online if purchased on Lowes.com or in-store with proof of purchase.
What are some nearby places of interest around Lowe's Home Improvement in Rio Grande, NJ?
Nearby you can find stores such as Five Below for discounted items, Famous Footwear for shoe shopping, Michaels Stores for arts and crafts, and restaurants like McDonald's, Wingstop, and Pizza Hut.
Where can I grab a quick meal near Lowe's Home Improvement?
Several dining options nearby include McDonald's for fast food, Wingstop for chicken wings, and Pizza Hut for pizza lovers.
What nearby stores could I visit alongside Lowe's for home-related shopping?
You can also visit Bed Bath & Beyond for home goods and furnishings and Michaels Stores for seasonal decor and crafting supplies, located near Lowe's.
Are there any financial services nearby that could assist with home improvement financing?
Yes, nearby banks and credit unions such as Sun National Bank, Sturdy Savings Bank, and Jersey Shore Federal Credit Union can assist with financial services.