Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Princeton, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,187 reviews
5 stars
629
4 stars
289
3 stars
84
2 stars
42
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, rude interactions, and unresolved issues with returns and deliveries.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, others were criticized for being rude or untrained, leading to frustration among customers.
Product Availability
Customers expressed dissatisfaction with the availability of products and issues with online inventory accuracy, leading to wasted time and unmet expectations.
Store Environment
The store was generally described as clean and organized, with some customers appreciating the layout and helpful staff, though others noted a lack of assistance.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including missed appointments and poor communication regarding order status.
- JSJo SingerNov 16, 20252.0Customer service is mediocre at best. It is difficult to get assistance and I didn’t find the associates to be knowledgeable or experience with home improvement projects.
- KKKaren KasperNov 1, 20253.0Better selection of Exterior doors, but not the type we were looking for. No help from staff, was told to call and ask for someone to help on Saturday when they would be in.
- MMmarkOct 31, 20251.0understaffed where they need it most
- JLJohn LindemanOct 30, 20251.0Do not shop for cabinets at the Lowe’s in West Windsor NJ. Unless you want a disingenuous experience. From the moment we met our designer - who resigned shortly after contracting with a vendor to size our kitchen to the repeated request of the manager to respond to us — nothing. From Emily , who went out on medical leave, to Ro who appears to still be in training ( for weeks now), to Ally who assured us that Joe - either the cabinet mgr or the store mgr would call us back the next day. Then repeated visits to the store and repeated phone calls into “Joe” we received no response. Nothing! So unless you are willing to receive this type of response I would bypass this Lowe’s!
- AAAliceOct 14, 20251.0I am a pro member of Lowe’s Today I encountered a situation that I had never experienced before not only Lowe’s across the nation !! I purchased online tools but after 3 weeks tools got discounted then I bought them one more time and decided to return couple tools that I purchased 3 weeks ago since I have another sets of them. When I arrived to return desk , I explained the situation but they tried to refund me for discounted items and I explain the issue to one of the return desk manager and she kept asking me physical receipt (online purchases come with digital receipt! Not physical) Even though I showed her my pro account receipt she refused to refund full amount .The amount of my refund is supposed to be more than she tried to force me to accept . She was saying that the system keeps showing me the last purchases even though I show her my digital copy of purchase! “Then she told me you paid this amount of money (discounted price)why are you asking more than what you paid for ! This is insanely ridiculous that no one (especially pro member) will tried to do that ! I showed her my 2 separate receipt but she didn’t proceed my return and Told me where did you buy it ? Does it matter which Lowe’s I bought the items ? My phone number is clearly showing where , what time , how much I paid for ! Literally poorly trained manager ! I had to take my items to different Lowe’s and they literally returned my full refund that I paid full price in less than 5 minutes ! How Lowe’s have poorly trained manager like her I really don’t understand ! I will never go back to that store again and somebody upper management should take care of this situation!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands are available at Lowe's Home Improvement in Princeton, NJ?
Lowe's in Princeton offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Weber.
What services does Lowe's Home Improvement provide?
Lowe's provides various installation services such as appliances, backsplashes, cabinets, flooring, HVAC, lighting, roofing, and window installations, along with delivery, in-store pickup, and assembly services.
What are the store hours for Lowe's Home Improvement in Princeton?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, and the store is closed on Thanksgiving and Christmas Day.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates are sent for any changes in order status.
What payment options are accepted at Lowe's in Princeton?
Lowe's accepts a variety of payment methods including American Express, Visa, MasterCard, Discover, Diners Club, cash, and checks.
Does Lowe's in Princeton offer product returns or exchanges?
Yes, most items can be returned within 90 days. Returns for online purchases can be started online; in-store returns require proof of purchase at customer service.
What nearby places can I visit before or after shopping at Lowe's Princeton?
Near Lowe's Princeton, you can visit Meridian Walk at Princeton for real estate services, The Container Store for home goods, Starbucks for coffee, and Trader Joe's for groceries and health foods.
Are there dining options near Lowe's Home Improvement in Princeton?
Yes, dining options nearby include More Than Q - Princeton for American barbecue, Chipotle Mexican Grill for fast Mexican food, Seasons 52 for seafood and wine, and Bahama Breeze for Caribbean cuisine.
Where can I get home furniture and decor items around Lowe's Princeton?
Nearby furniture and home decor stores include Thomasville Home Furnishings, Ethan Allen, and Mattress Firm, making it convenient to combine visits.
How can nearby services like Minute Key locksmith shops assist me when visiting Lowe's?
Minute Key locksmiths, located near Lowe's, can help with key duplication and lock services, which is useful if you're working on home improvement projects requiring new hardware or replacements.