KeyMe Locksmiths

Reviews

• MT

  Matt Tilghman

  Sep 23, 2021
  1.0
  My experience with KeyMe was completely and irredeemably atrocious. I would never recommend them to anyone. My first mistake was assuming they were an actual local locksmith. They are not. They are a digital app/service which aggregates and dispatches actual locksmiths. Seeing a location near you does not mean a thing. Only after do we conclude our call do I get the text about the locksmith's info and ETA, which is 40 minutes. Three minutes before he was supposed to arrive, I get a text update that the ETA has been pushed back another 30 minutes. Thirty minutes pass and still no locksmith arrival. Five minutes later, I get an automated text asking me to rate my experience with the locksmith. Excuse me? Do they think he has arrived and has finished? I quickly respond to the automated text saying that he has not arrived yet, and get an automated response to please call the driver himself, the number is in the app. Okay. So I call the driver. No answer. I call the driver again. Still no answer. So I called the number KeyMe specifically gave me to call in case of any issues, was told they couldn't help, transferred me to another department THREE times before they hung up on me. I call a new locksmith, who was a joy to work with. Then, over an hour after the last ETA I've received, KeyMe's locksmith shows up wanting to unlock my car. I kindly inform him that I was ghosted by both him and KeyMe so called a new locksmith, to which he says "No no no, that's not okay, you called the wrong number, that's not okay." I literally called the number he was calling me from (which was also the number on the app), and also over three different "departments" at KeyMe. I ask him what number I was supposed to call, to which he responds "F*CK YOU!" and hangs up. What a nice experience! I would like to end my review with one concluding thought. Please do not be fooled by any positive reviews of KeyMe. I am sure plenty of people have had positive experiences, but that is due to the local locksmiths that happened to get dispatched to them, not due to KeyMe's inherent pleasantness as a service. All they do is get in the way. You would be much better off to continue looking until you are actually talking to the locksmiths.
• LL

  Lauren Lally

  Apr 17, 2021
  1.0
  Do NOT use this service. We got locked out of our car, told it would be 15 minutes. An hour and a half later they show up. We used this company because it is based in Princeton, which is the town we were in. I couldn’t believe we waited that long. And then once the guy shows up, he tells us it’s a $240 bill to open the car, which took the guy less than 5 minutes. This company feels like a fraud. I highly discourage using it. And when the company placed a response to my review, and said that they were “sorry and to contact their number” the person I spoke to had no idea what was going on and hung up on me. This is a scam.
• GG

  Gorank Gandhi

  Oct 29, 2020
  2.0
  I had to place the same order two times on different occasions because apparently my first order never arrived even though the tracking number said delivered. I also reached out to postal service and they couldn’t do anything either, was told they will investigate and still waiting to hear from them. So I never got the set of keys I order, especially one of the were copy for my vehicle. No I am worried sick that somebody might have got hold of my vehicle key and could try to jack it. Now for the second order I had take out time again from my work schedule and go back again to kiosk that is more than 10 miles away from where I live being the closest one. I asked to get expedited shipping for all the hassle I have to go through for the same order and was told no because they don’t offer it. I was refunded for my first order that never arrived but I still have to wait from the bank to clear it. And since I am always on budget regarding my finances I had to use the money for other errand to place the new order, pushing back every item and priorities I had placed. Their service is reasonable compared to dealers but I haven’t tried the keys yet. All I would ask is that if this happens again. Please give the customer an option to decide if they want a refund or send them another copy again and with expedited shipping so this way they don’t have to wait much longer that they already did.
• IH

  Ibram Hanna

  Sep 3, 2020
  2.0
  Overpriced and inconsistent in pricing along with the fact that they only offer very basic warranty on their keys I would only call them if there’s no other options
• WW

  Wesley Z. W

  Aug 8, 2020
  1.0
  Call them for an emergency as it shows a local address 5 or less minutes away from my house. Waited about 45 minutes then received a phone call from another state saying that they don’t have coverage in my area. So they are not local to you.

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