Lowe’s in Piscataway, NJ is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Numerous reviews highlight poor customer service experiences, with specific complaints about rude staff, unhelpful associates, and long wait times for assistance.
Mixed Staff Performance
While some employees received praise for their helpfulness and knowledge, others were criticized for being unprofessional and lacking basic product knowledge.
Product Availability
Customers expressed frustration over inconsistent stock levels and issues with online orders not matching in-store availability.
Positive Store Environment
Despite the issues, many customers noted the store's cleanliness and organization, as well as the friendly atmosphere created by some staff members.
MC
Maryanne Cicero
Dec 31, 2025
5.0
We started having issues with a particular brand/model of a gas range from almost at onset of its usage which was about a week from receiving it. Because it was under warranty we dealt with the Company’s customer service department. Unfortunately, another problem arose with our new gas range that was very concerning. We once again contacted the company’s customer service who had the sense to realize that having 2 issues in a short amount of time was unacceptable. They in turn called Lowe’s in Piscataway where we purchased our gas range and spoke to Assistant Manager, Mike Jones. A ticket for a replacement gas range was issued. When we called Mike Jones to confirm we remember he was having a very busy day probably due to the fact that is was during the holidays (December 28, 2025). However, he was very professional, patient and with some searching he preformed a miracle. Mike was able to get us a new replacement gas range delivered and installed by the very next day. And much thanks also goes out to two wonderful skilled workers
“TEAM NELSON” who made sure the replacement gas range was delivered, installed and stayed long enough to make sure the replacement gas range worked properly.
But before that they checked and confirmed that issues we were having with the first gas range did exist and even took photos to document. My husband and I were extremely pleased with the services of everyone involved and just in time before the new year rang in. Thank you again to all of you and HAPPY 2026 🎉
BC
Blaise Corso
Dec 31, 2025
1.0
This was the worst experience I have ever had at a Lowe’s. Two days ago, I went in to have blinds cut and was told someone would be in the aisle in a few minutes. I waited over 20 minutes with no assistance and left. I returned the next day, waited another 10 minutes before someone finally arrived, and the blinds were cut incorrectly. I went back yet again the following day, was told someone would meet me in the aisle to cut them, waited another 15 minutes, and no one showed up. When I went back to the main desk, I was told the associate had already left, even though he explicitly said he would meet me. At that point, I returned the blinds and received a refund. This level of disorganization and wasted time is unacceptable, and I am extremely frustrated by how this was handled. I am requesting that a store manager contact me directly to address this experience, as this should not happen repeatedly to any customer.
IM
Isabel Maxwell
Dec 18, 2025
1.0
Honestly disgusted , i came in to purchase a washer and dryer and Lindsay was the rudest person i ever came across , i own two business and i would never employ someone so rude and unprofessional. When i expressed i wanted to speak to the store manager i believe they told me his name was Adam , Lindsay made it clear he won’t come out to speak to me . This is honestly the most disgusting interaction i had ever . Lowes needs to consider who they employ. Lindsay needs to get fired , no matter what the customer is always right .
KK
K.
Dec 4, 2025
1.0
I saw a good deal (stocked and shipped by amazon with next day delivery) on a Craftsman Overdrive tool set and I wondered if I could get it at Lowes instead. Lowes is the main local Craftsman store so I am sure it is a bit of a draw to the store. I searched online and the Lowes corporate policy stated that yes they price match. So I did another search online and apparently they price match amazon (stocked and shipped by amazon) but not third party sellers. So since it was stocked and shipped by amazon I went down to the Piscataway Lowes with the printout of the Lowes policy and proof of the in-stock price and the fact that it was stocked and shipped by amazon, not a third party. The "manager" told me they did not price match Amazon and that price match was "optional" at their discretion. (If it is truly "optional" and at "their discretion" is it a real clown policy.) When I got home I did more searching and as far as I can tell the corporate Lowes policy IS to price match Amazon (not third party sellers). If Lowes does not want to price match the largest sellers in the world I think they should remove the policy from their website and not waste my time. If the manager was wrong then Lowes needs to seriously train their staff better to stop waiting customer's time driving back and forth.
YD
Younes Djillali
Nov 16, 2025
1.0
Except the ladies in the front , they were nice , this is is worst store u can buy something from , because of the ladie in the back, her name is Alinsi . She was the worst ever , she told me u can pick up your Item after 1 day , and when I called to see if it is ready she was sooo mean ,and she hang up while I was explain to her , also she didn't respond again.
Idk why she still work there, but what I know is they will lose a lot of customers because of her.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Piscataway offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Piscataway?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement in Piscataway offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I find a product online at Lowe's?
You can search using a keyword, Lowe's item number, brand, or manufacturer's model number. Browsing by department is also available to explore Lowe's large selection.
What payment options are accepted at Lowe's Home Improvement in Piscataway?
Lowe's accepts payments via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Is Lowe's Home Improvement in Piscataway accessible for people with disabilities?
Yes, the store has wheelchair accessible parking and onsite services, making it accessible for customers with disabilities.
What are some nearby places to visit when shopping at Lowe's in Piscataway?
Nearby places include Blue Rhino Propane Exchange for propane needs, Panera Bread for a meal or coffee break, and Petco for pet supplies, which customers might visit before or after shopping at Lowe's.
How can nearby transit or amenities help me visit Lowe's in Piscataway?
Nearby amenities like the Sprint Store and Starbucks provide convenient stops for mobile and refreshment needs, and places like Motel 6 offer lodging options for out-of-town customers shopping at Lowe's.
Are there any nearby dining options around Lowe's Home Improvement in Piscataway?
Yes, customers can enjoy nearby options like Gabriele's Bar & Grill, LongHorn Steakhouse, and Colonial Diner Fords NJ for meals before or after visiting Lowe's.
What kind of installation services does Lowe's Home Improvement offer?
Lowe's provides a variety of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, flooring, lighting, roofing, and more.