Lowe's Home Improvement

3.9
1834 reviews

About

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Lowe’s in Piscataway, NJ is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
1345 Centennial Avenue, Piscataway, NJ
08854, United States

Hours

Reviews

3.9
1,694 reviews
5 stars
837
4 stars
397
3 stars
147
2 stars
69
1 star
244

What are people saying?

AI-generated from recent customer reviews

Customer Service Issues

Numerous reviews highlight poor customer service experiences, with specific complaints about rude staff, unhelpful associates, and long wait times for assistance.

Mixed Staff Performance

While some employees received praise for their helpfulness and knowledge, others were criticized for being unprofessional and lacking basic product knowledge.

Product Availability

Customers expressed frustration over inconsistent stock levels and issues with online orders not matching in-store availability.

Positive Store Environment

Despite the issues, many customers noted the store's cleanliness and organization, as well as the friendly atmosphere created by some staff members.
  • MC
    Maryanne Cicero
    Dec 31, 2025
    5.0
    We started having issues with a particular brand/model of a gas range from almost at onset of its usage which was about a week from receiving it. Because it was under warranty we dealt with the Company’s customer service department. Unfortunately, another problem arose with our new gas range that was very concerning. We once again contacted the company’s customer service who had the sense to realize that having 2 issues in a short amount of time was unacceptable. They in turn called Lowe’s in Piscataway where we purchased our gas range and spoke to Assistant Manager, Mike Jones. A ticket for a replacement gas range was issued. When we called Mike Jones to confirm we remember he was having a very busy day probably due to the fact that is was during the holidays (December 28, 2025). However, he was very professional, patient and with some searching he preformed a miracle. Mike was able to get us a new replacement gas range delivered and installed by the very next day. And much thanks also goes out to two wonderful skilled workers “TEAM NELSON” who made sure the replacement gas range was delivered, installed and stayed long enough to make sure the replacement gas range worked properly. But before that they checked and confirmed that issues we were having with the first gas range did exist and even took photos to document. My husband and I were extremely pleased with the services of everyone involved and just in time before the new year rang in. Thank you again to all of you and HAPPY 2026 🎉
  • BC
    Blaise Corso
    Dec 31, 2025
    1.0
    This was the worst experience I have ever had at a Lowe’s. Two days ago, I went in to have blinds cut and was told someone would be in the aisle in a few minutes. I waited over 20 minutes with no assistance and left. I returned the next day, waited another 10 minutes before someone finally arrived, and the blinds were cut incorrectly. I went back yet again the following day, was told someone would meet me in the aisle to cut them, waited another 15 minutes, and no one showed up. When I went back to the main desk, I was told the associate had already left, even though he explicitly said he would meet me. At that point, I returned the blinds and received a refund. This level of disorganization and wasted time is unacceptable, and I am extremely frustrated by how this was handled. I am requesting that a store manager contact me directly to address this experience, as this should not happen repeatedly to any customer.
  • IM
    Isabel Maxwell
    Dec 18, 2025
    1.0
    Honestly disgusted , i came in to purchase a washer and dryer and Lindsay was the rudest person i ever came across , i own two business and i would never employ someone so rude and unprofessional. When i expressed i wanted to speak to the store manager i believe they told me his name was Adam , Lindsay made it clear he won’t come out to speak to me . This is honestly the most disgusting interaction i had ever . Lowes needs to consider who they employ. Lindsay needs to get fired , no matter what the customer is always right .
  • KK
    K.
    Dec 4, 2025
    1.0
    I saw a good deal (stocked and shipped by amazon with next day delivery) on a Craftsman Overdrive tool set and I wondered if I could get it at Lowes instead. Lowes is the main local Craftsman store so I am sure it is a bit of a draw to the store. I searched online and the Lowes corporate policy stated that yes they price match. So I did another search online and apparently they price match amazon (stocked and shipped by amazon) but not third party sellers. So since it was stocked and shipped by amazon I went down to the Piscataway Lowes with the printout of the Lowes policy and proof of the in-stock price and the fact that it was stocked and shipped by amazon, not a third party. The "manager" told me they did not price match Amazon and that price match was "optional" at their discretion. (If it is truly "optional" and at "their discretion" is it a real clown policy.) When I got home I did more searching and as far as I can tell the corporate Lowes policy IS to price match Amazon (not third party sellers). If Lowes does not want to price match the largest sellers in the world I think they should remove the policy from their website and not waste my time. If the manager was wrong then Lowes needs to seriously train their staff better to stop waiting customer's time driving back and forth.
  • YD
    Younes Djillali
    Nov 16, 2025
    1.0
    Except the ladies in the front , they were nice , this is is worst store u can buy something from , because of the ladie in the back, her name is Alinsi . She was the worst ever , she told me u can pick up your Item after 1 day , and when I called to see if it is ready she was sooo mean ,and she hang up while I was explain to her , also she didn't respond again. Idk why she still work there, but what I know is they will lose a lot of customers because of her.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.