Raymour & Flanigan Furniture and Mattress Store

Reviews

• AL

  Allyson Longo

  2 days ago
  5.0
  David was incredibly patient and professional. He never rushed us and made sure we understood and tried all of our options when choosing our mattress and couch. He was also wonderful with our children, which made the whole experience even better. We will definitely be back to purchase more from him in the future!
• VD

  Veronica Drake

  Dec 13, 2025
  1.0
  I purchased furniture from Raymour & Flanigan and paid an additional $300 for the Platinum Protection Plan. Less than a week after purchase, a wooden component of the chair frame broke. I followed the instructions on the company’s website and submitted three online service requests without receiving a response. I then had to contact the local store directly and spoke with staff multiple times to get assistance. Based on those conversations, I was led to believe that the chair would be replaced and that a service technician would not be necessary. I was told I would receive a brand-new replacement chair along with a $100 Raymour & Flanigan gift card for the inconvenience. What I had originally requested was a refund of the $300 Platinum Protection Plan, as it was not providing the service or protection advertised. I was therefore surprised when a service technician arrived instead of a replacement chair. During that visit, I was informed that the chair could not be repaired. Despite this, the promised replacement chair was not provided. I attempted to follow up again with customer service but was unable to reach anyone. This experience was time-consuming and disappointing. Based on my experience, the Platinum Protection Plan did not deliver the level of service or protection represented at the time of purchase. I would strongly advise customers to carefully reconsider whether this plan is worth the additional cost.
• TB

  Tyler Boyd

  Nov 1, 2025
  5.0
  Excellent experience buys a new bed with Alex. Highly recommend this store and Alex for your furniture needs.
• BP

  Benjamin Perales

  Oct 30, 2025
  5.0
  I recently moved from San Antonio, TX to Easton, PA and stopped by Raymour & Flanigan after visiting several other furniture stores - and I'm so glad I did. From the moment I walked in, David Smith made the experience exceptional. He struck the perfect balance between attentive and easygoing - available when I had questions, but never pushy. His knowledge of the various furniture and ability to guide me through options and financing made the entire process smooth and memorable. I purchased the Wheaton Leather Sofa and Chaise and the Carpenter Lift-Top Coffee Table - both stunning additions to my new home. The couch arrived within just a few days, and while the table took a few extra weeks, it was absolutely worth the wait. The quality, comfort, and craftsmanship are top-tier. David's professionalism and genuine care for the customer experience really stood out. If you're looking for quality furniture, great prices, and outstanding service, this is the place - and David is the person to see. I'll definitely be back for more pieces as I continue to furnish my new home here in Pennsylvania.
• MS

  Margaret Stocker

  Oct 27, 2025
  5.0
  Thanks "G" for the good service you gave us. The univeral "box spring" is working out perfectly. Thanks for the recommendation of it.

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