Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Paterson, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
3,092 reviews
5 stars
1,642
4 stars
681
3 stars
223
2 stars
108
1 star
438
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with staff, citing rudeness, lack of assistance, and unprofessional behavior.
Delivery Issues
Numerous complaints about delivery services, including delays, damaged items, and unhelpful delivery staff.
Product Availability
Customers noted that while the store is well-stocked, certain items were frequently sold out or not restocked in a timely manner.
Store Organization
The store was generally described as clean and organized, making it easier for customers to find what they needed.
Positive Staff Interactions
Some customers highlighted positive experiences with specific staff members who provided helpful and attentive service.
- EJeli martinez jr6 days ago5.0Very nice set up for the kids work shop. We'll organized and the staff was friendly and helpful. I will return.
- EBErik BrownNov 14, 20255.0Had an online order to pick up and got there and the associate Jamal, attended to me right away, helped me load it into a cart and offered to load it into my car as well. Very friendly and polite.
- PTPeter TourianNov 11, 20251.0The customer service at this location stinks. I need a replacement screen for my front door. I went to the Windows and Doors Department on September 1 where a guy named Erick took my information and said he would call the door company and then follow up with an estimate. He didn't. I returned to Lowe's on October 2 when a young woman helped me to order the screen and charged me about $90 for it. The screen was supposed to be ready by October 24. It wasn't. I tried to follow up on my order several times and finally spoke with Frankie on November 6. He informed me that the young woman who took my order and money didn't properly complete the order and the replacement part STILL had not been ordered. He assured me he would follow up and call me back. Almost a week later, take a wild guess whether he has or not. Save your money and heartache; find a local hardware store nearby where they will treat you like a human being.
- JMJaylene MedinaNov 6, 20251.0This store has the worst customer service of all the lowes I have ever stepped into. Their employees have no etiquette and supervisors lack professionalism
- ATAnthony TerryNov 4, 20251.0I went to Lowe’s today when I got to the counter my card was having trouble the manger Christina came over very rude then was no help she acted as she owned the place or like I was a criminal. I asked for someone above her and she said she is the boss. I told her I will be contacting corporate over her attitude and her customer service very rude!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Paterson, NJ offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the operating hours of Lowe's Home Improvement in Paterson, NJ?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary, with some holidays closed or reduced hours.
Does Lowe's in Paterson offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates will also notify you of any status changes.
What payment methods are accepted at Lowe's in Paterson, NJ?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns purchased online can be started through your Order History. In-store returns require proof of purchase at the customer service desk.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, countertops, decking, doors, HVAC, lighting, roofing, and more.
Which brands are available at Lowe's in Paterson?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kobalt, and many others.
What nearby places can help me with propane needs?
Blue Rhino Propane Exchange and Blue Rhino are nearby propane suppliers, convenient for exchanging or refilling propane tanks after shopping at Lowe's.
Are there any nearby locksmith services if I need new keys or lock help?
Yes, minuteKEY, InstaFob, and Minute Key are nearby key and locksmith services you can visit along with Lowe's Home Improvement for related needs.
Where can I fuel my vehicle or grab snacks near Lowe's?
Exxon & Mobil Stations and Exxon gas stations are nearby for fueling and convenience store needs, making it easy to combine errands when visiting Lowe's.