Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What kind of products can I find at Lowe's Home Improvement in Paramus, NJ?

Accepted Answer

You can find quality hardware products and construction needs such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment at Lowe's Home Improvement in Paramus, NJ.

Question 10

What are the store hours for Lowe's Home Improvement in Paramus?

Accepted Answer

Lowe's Paramus is open Monday to Saturday from 7:00 AM to 10:00 PM and closed on Sundays. They also have special holiday hours and closures, such as being closed on 11/27/2025 and 12/25/2025.

Question 11

Does Lowe's Home Improvement in Paramus offer delivery and in-store pickup?

Accepted Answer

Yes, Lowe's Paramus offers both in-store pickup and delivery services.

Question 12

How can I check the status of my order from Lowe's?

Accepted Answer

You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates will be sent if your order status changes.

Question 13

What payment options does Lowe's Home Improvement in Paramus accept?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.

Question 14

Where is Lowe's Home Improvement located in Paramus, NJ?

Accepted Answer

Lowe's Paramus is located at 2000 Bergen Town Center, Paramus, NJ 07652, USA.

Question 15

Are there any nearby places of interest to Lowe's Home Improvement in Paramus?

Accepted Answer

Yes, nearby places include Minute Key (key and locksmith services), Catch Air Paramus (a park for events and family fun), and ShopRite of Paramus (a supermarket and grocery store). You might find it convenient to visit these places before or after shopping at Lowe's.

Question 16

How can the nearby Minute Key service be useful when shopping at Lowe's?

Accepted Answer

Minute Key provides quick key and locksmith services nearby, which can be helpful if you need key duplication or lock assistance while visiting Lowe's Home Improvement in Paramus.

Question 17

What recreational options are available near Lowe's Home Improvement in Paramus?

Accepted Answer

Catch Air Paramus is a nearby park and event venue where families can enjoy recreational activities, making it a nice place to visit surrounding your Lowe's shopping trip.

Question 18

Are there any grocery options near Lowe's Home Improvement in Paramus?

Accepted Answer

Yes, ShopRite of Paramus, a supermarket and grocery store with a bakery, is close to Lowe's. It is convenient for picking up groceries during your visit to the area.

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