Raymour & Flanigan Furniture and Mattress Outlet

Reviews

• MC

  Mauricio Cadavid

  5 days ago
  5.0
  It was such a pleasant experience dealing again with my sales consultant yehonatan Balaban for the second purchased in an month,he’s very courteous and professional,if u are looking to purchase any furniture I highly recommend him…ohh by the way,he’s located at the Paramus store route 4 in New Jersey.
• TO

  Tania M. Oliveras

  Feb 14, 2026
  5.0
  We had a great experience buying our new bed and mattress thanks to Yoni Balaban. He was extremely patient, knowledgeable, and took the time to walk us through many different options, explaining each one clearly. He made what could have been a stressful decision feel easy and comfortable, always focusing on our long-term satisfaction rather than just making a sale. Choosing the right bedding is important, and Yoni truly respected that. We’re very grateful for his excellent service and highly recommend working with him!
• DV

  Domoslive VanDross

  Feb 7, 2026
  1.0
  I made a purchase for a sleeper sofa, chair and ottoman. The purchase was made in December. I decided to cancel the purchase and get a refund, December 17, 2025. It is now February 7, 2026. I've called the store multiple times asking about the status of my refund, to which they would reply they have to "email accounting." When I asked if I could have a number so that I could reach out to them myself, they stated they don't have a number. I still haven't heard back from anyone that they claimed would reach out to me.
• TK

  Tiffany K

  Jan 25, 2026
  5.0
  Go see, Jon Huss at Raymour & Flanigan, 250 Rte 4 Paramus, NJ Outlet Store. I had an exceptional experience working with Jon Huss. I cannot recommend him highly enough. Replacing our mattress was a significant investment, made more complex by today’s deeper mattress designs and my current PT needs for back and shoulder issues. Jon fully coordinated a thoughtful solution including an new adjustable base, headboard compatibility kit, new mattress protection, and the right sheets, all while balancing my physical needs for comfort, health, and wants for an elevated bedroom aesthetics with the headboard. Working virtually from New Jersey while I’m based in Boston, Jon provided a truly white-glove experience. He made the process seamless through exceptional attention to detail, thoughtful guidance, and clear communication. Even when a major snowstorm was forecasted, Jon proactively moved up the delivery of our headboard, sheets, and mattress pad so everything arrived in advance. This allowed me to have the sheets washed, and everything prepared before the mattress and base arrived, a level of foresight and care that is rare. This was a major purchase, and I was nervous to spend this kind of money right after the Holidays. Jon was supportive every step making me feel informed and fully supported on each item I selected. The product quality is excellent, but Jon’s level of customer service truly elevated the entire experience. If you’re seeking expert guidance and an elevated, stress-free buying experience, I highly recommend working with Jon Huss at the Paramus, NJ store.
• MR

  Meg Rizer

  Jan 25, 2026
  1.0
  My parents purchased two recliners and a reclining couch from Raymour & Flanigan in February 2024 and also paid for the Platinum Protection Plan to ensure long-term coverage. Unfortunately, less than a year later, all pieces were already pilling and fraying, which is unacceptable for furniture at this price point. The furniture looks like it’s a decade old. One recliner’s motor stopped working. In July 2025. A technician came out to inspect the chair and said a replacement motor needed to be ordered. When he returned in August, he arrived with the wrong motor and, rather than ordering the correct part, told us he would “make it fit” and forced it into the recliner. That repair failed. My mother reached out again in November, and another service appointment was scheduled, but the technician did not come out until over a month later, in December. At that visit, the technician explained that forcing the incorrect motor had stretched the wiring and caused the wires to pull out. He took photos and advised that if the recliner had not been unplugged, it could have caused a fire. He himself was shocked that another tech would have done this, knowing the risk it posed. On January 8th, my mom received an email stating that the correct motor part was still unavailable. As a result, this recliner has now been broken for months, despite being fully paid for and covered under warranty. We’ve submitted multiple service requests and emails documenting these issues, and nothing has actually been addressed yet. There were times we had to put in 3 or more requests before even getting a reply at all. For comparison, we own a chair from Bob’s that is 10 years old and remains in far better condition than this set. I am extremely disappointed in both the quality of the furniture and the lack of follow-through on warranty service. Given the repeated delays, failed repairs, and documented safety concerns, I am hoping someone from Raymour & Flanigan customer care or management will reach out to review my mom’s case and provide a prompt resolution.

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