Lowe's Home Improvement

4.1
2194 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Paramus, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
2000 Bergen Town Center, Paramus, NJ
07652, United States

Hours

Reviews

4.1
1,987 reviews
5 stars
1,100
4 stars
446
3 stars
164
2 stars
64
1 star
213

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.

Store Cleanliness

The store is generally reported as clean and well-organized, contributing positively to the shopping experience.

Product Availability

Customers frequently express frustration with product availability, particularly regarding online stock discrepancies and delivery issues.

Checkout Experience

Many customers report dissatisfaction with the checkout process, citing long wait times and a lack of cashier lanes.

Staff Knowledge

While some staff members are noted for their expertise and helpfulness, others are described as unhelpful or lacking knowledge about products.
  • AA
    Anthony Asaibene
    3 days ago
    5.0
    Great! They had what I was looking for, loose ratcheting wrenches not just sets. Also very friendly and helpful staff
  • RM
    Ruben Morante
    Nov 14, 2025
    1.0
    Worst Lowe’s pro services , customer service skills are terrible and they complain when you ask them for help
  • RD
    Ray D
    Oct 21, 2025
    5.0
    Lowes paramus nj jaylin assisted me with a return she was amazing and professional 5 star all the way!!
  • JL
    Joseph Lorz
    Oct 6, 2025
    5.0
    I needed something from lumber. I went to the item checked out and left in under 3 minutes.
  • AT
    Alan Tai
    Oct 4, 2025
    5.0
    I just want to write a note to thank Allan Garcia for providing a great customer service experience in the store.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.