Extra Space Storage

4.8
644 reviews
Extra Space Storage

About

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Store your belongings at Extra Space Storage on 1555 Livingston Ave in North Brunswick, NJ today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, RV parking, golf carts available, kiosk, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1555 Livingston Ave, North Brunswick, NJ
08902, United States

Hours

Reviews

4.8
644 reviews
5 stars
599
4 stars
23
3 stars
5
2 stars
4
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Moises, for being friendly, helpful, and attentive throughout the rental process.

Facility Issues

Several reviews highlighted concerns about cleanliness, maintenance, and management practices, including issues with mice and poor communication regarding rent increases.

Online Process

Customers found the online rental process to be easy and efficient, contributing to a positive overall experience.

Pricing Concerns

There were multiple complaints about unexpected rent increases and double charging, leading to dissatisfaction among some customers.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, particularly related to management responsiveness and facility conditions.
  • CJ
    Carolyn Jenkins
    2 days ago
    5.0
    John is cordial and very accommodating!
  • DS
    Daveiva Santos
    4 days ago
    5.0
    Jon was very kind and helped me with everything I needed; he was very professional.🥰🥰
  • SW
    Shellann W
    Oct 19, 2025
    2.0
    Ridiculous rent increases. After they replaced all the doors they decided to increase our rent. Then after the fire they had they tried going up on rent $100! That’s ridiculous! I left because that storage unit wasn’t worth that price in the slightest. I also found mice droppings in my unit as well which was disgusting. They push you to write a good review when you first rent because they want to drown out the bad reviews. Search for better.
  • SA
    Sam A
    Oct 9, 2025
    1.0
    The facility has undergone significant changes after being acquired by Extra Space Storage, previously known as Life Storage. Renovations took place over a two-month period, which included painting walls and changing doors. Unfortunately, during this renovation, my brand new truck ended up with paint splatters. Due to the ongoing work, I had to park outside the facility. Compounding the issues, the facility experienced a fire, resulting in no access for approximately a month and a half. Despite these challenges, management continued to collect rent fees without offering any discounts, even for those of us who had to park outside the premises. This situation has raised serious concerns about the management practices of Extra Space Storage, which seems to be primarily focused on collecting payments rather than addressing tenant issues. A formal complaint has been filed with the Department of Consumer Affairs regarding these matters. If you find yourself facing similar issues, it is advisable to contact the Consumer Affairs department, as they regulate storage facilities. Filing an official complaint may help to resolve your concerns. do not believe the good reviews as most of them are fake. No one is happy at this facility. This is a follow up review, I attempt to call the number as instructed on the reply for this complaint, but no one is answering and nobody wants to get back. I called the main phone number. They said that there is a note on the account that we are closing this case we are not doing any negotiation.
  • BL
    Benjamin Levy
    Oct 8, 2025
    1.0
    Just found out that this facility has been double charging me for eight months (they apparently increased the rate by a factor of two and failed to notify me). Will be contacting the better business bureau about this if the problem is not addressed promptly. I would advise steering clear of this facility. Update: after contacting the better business bureau and filing a complaint, i can confirm that the facility hiked their prices by a factor of two and have refused to do anything to remedy the situation. Supposedly they gave me a 30 day notice - one that I never received and a poor business practice in any event, as im out of town and would not be able to move my things within that time period even if I wanted to. This business will clearly screw its customers over for profit and you won't be able to do anything about it, esp if you can't return to the facility promptly- I highly recommend staying away from this place. It is a complete scam.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.