Extra Space Storage

4.9
894 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 8301 River Rd in North Bergen, NJ today! Our large selection of storage units, climate controlled units, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, kiosk, military discount, commercial tenants, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
8301 River Rd, North Bergen, NJ
07047, United States

Hours

Reviews

4.9
894 reviews
5 stars
854
4 stars
13
3 stars
7
2 stars
1
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Christina and Janette, received high praise for their helpfulness, professionalism, and attentiveness to customer needs.

Cleanliness

The facility is consistently noted as clean and well-maintained, contributing to a positive customer experience.

Pricing Concerns

Several customers expressed dissatisfaction with significant price increases after initial rental agreements, describing it as a bait-and-switch tactic.

Overall Experience

Many customers reported a seamless and pleasant experience, highlighting the staff's efforts to make the rental process easy and stress-free.
  • SS
    Sharlene
    Oct 29, 2025
    4.0
    Asst. Manager George was extremely knowledgeable and helpful. I ultimately decided to rent due to his transparency about the rental process and what to expect. I only gave 4 stars because I want to see how it goes after I move in completely but he gave 5 star service.
  • KK
    Kiril Kalchev
    Oct 28, 2025
    5.0
    Christina, she’s the best Because she provide the best customer service:)
  • AA
    Aiden
    Oct 26, 2025
    1.0
    Ridiculous business. Price increase from $69 to $220 within a year. And it doesn’t matter if you call them to negotiate or not. They will not do anything for you. This place’s business model is just a bet on people’s laziness. They will increase your price until you notice it and move out. And if you’re currently renting a unit, they don’t want you to rent another one :) It’s called “rent hopping” apparently. So an existing customer can’t get a discounted price, but will have to pay 3x more than a new customer. You might call that “rent hopping” but I think what those places do should be illegal as “bait and switch scam”.
  • ML
    Miles Lopez
    Oct 16, 2025
    5.0
    Cristina is very helpful ! And very attentive to our needs
  • JL
    Jess Lauren
    Oct 12, 2025
    5.0
    Onsite, Christina was patient and a wealth of knowledge. The facility and units were very clean. Overall, fantastic experience.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.