Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Newton, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,056 reviews
5 stars
592
4 stars
251
3 stars
74
2 stars
35
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for being unresponsive or rude.
Delivery Issues
Numerous complaints about delivery problems, including missed appointments, poor communication, and damage during delivery.
Product Availability
Customers appreciate the variety of products available, but there are reports of stock discrepancies and issues with ordering specific items.
Store Environment
The store is generally described as clean and well-organized, with friendly staff, although some customers report difficulty finding assistance.
Pricing Concerns
Some customers feel that prices are higher compared to competitors like Home Depot, leading to dissatisfaction with value.
- DVDon Del Vecchio6 days ago5.0Lowe’s is my go to spot. This location I’ve never had an issue with getting help from staff or the product I was looking for. And they treat Veterans great with an all year long discount and parking out front .
- DCDarlene CastellanoNov 10, 20255.0Fantastic love it
- CBChad BarrisNov 10, 20251.0This store used to be my go-to — always clean, organized, and welcoming. Unfortunately, after my recent experience, I’ll never shop here again. I purchased all the materials for a flooring project based on what the salesperson recommended. The tile adhesive they sold me turned out to be completely wrong for the type of tile I was installing. My professional contractor followed directions exactly, yet the materials didn’t set correctly and the grout cracked multiple times. We redid it three times with no success. When I went back to the store, they told me to contact the manufacturer — who confirmed that the adhesive sold to me wasn’t meant for that type of tile. I had to rip up and redo the entire floor, costing me another $1,500. I reached out to the store and simply asked for a small gesture of good faith — replacement of the three pails of adhesive (a few hundred dollars). I was told, “Sorry, can’t help you.” It’s not about the money — it’s about principle. The lack of accountability and customer care is beyond disappointing. Horrible customer service. For this, they’ve lost a loyal customer forever. I’ll be shopping at Home Depot from now on.
- SSSteven SribnikSep 28, 20251.0I went to Lowes in Newton NJ to get replacement fluorescent light bulb for Phillips F40T12 bulb. A salesman came over to me and informed me that they don't make them any more and they are not available anywhere. I then went online and saw that Home Depot had them. I went to Home Depot and there is a huge display of them in every color including bright, cool white and daylight. Thanks a lot Lowes.
- MLMatt LaneSep 14, 20251.0Took 4 attempts to deliver a washing machine. Maybe not the stores fault but better in store questioning would have led to better prep for the install. The rest of the issues were the fault of customer service. Delivery team said they had to come back tommorrow but that would have been a Wednesday and lowes doesn't deliver on Wednesday. Better communication and knowledge of the business would have made this so much better of an experience. No discount or offer for a store credit for the inconvience was the cherry on this not so amazing cake.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Newton, NJ?
You can find a wide range of products including paint, patio furniture, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, kitchen remodeling supplies, and more.
What are the store hours for Lowe's Home Improvement in Newton, NJ?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 7:00 PM. Holiday hours vary, and the store is closed on Thanksgiving and Christmas Day.
Does Lowe's in Newton, NJ offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which payment options are accepted at Lowe's Home Improvement in Newton, NJ?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment methods.
What installation services does Lowe's provide?
Lowe's provides installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, flooring types, lighting, playsets, water heaters, sheds, shutters, sinks and faucets, smart home systems, tile flooring, toilets, vanities, washers and dryers, water filters, windows, roofing, fences, and general flooring installation.
How can I find a product or check my order status at Lowe's?
You can search for products online using keywords, item numbers, brands, or browse by department. To check order status, log in to your MyLowe's account or enter the order number on their website.
Where can I get propane exchange services near Lowe's in Newton, NJ?
Blue Rhino Propane Exchange is located nearby Lowe's and offers propane exchange services for your convenience.
Are there any convenient shipping or courier services near Lowe's Home Improvement?
Yes, there are UPS Access Point locations and the USPS post office nearby where you can handle shipping and delivery services.
What nearby automotive services are available around Lowe's in Newton, NJ?
You can find automotive repair and parts at locations such as Advance Auto Parts, Hampton Auto Repair, Hampton Body Works, Hampton Automotive, Volkswagen of Newton, Audi Newton, and Hampton RV Trailer Sales & Service.
What nearby dining options can customers visit before or after shopping at Lowe's?
Dairy Queen (Treat) and Hampton Diner are nearby dining options where customers can enjoy a meal or snack.