Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Morris Plains, NJ is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
230 East Hanover Avenue, Morris Plains, NJ
07950, United States
Hours
Reviews
4.0
1,040 reviews
5 stars
587
4 stars
205
3 stars
59
2 stars
34
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some staff are helpful and friendly, while others are perceived as unhelpful or rude.
Delivery Issues
Numerous complaints about delivery delays, incorrect items, and poor communication regarding orders.
Store Cleanliness
Generally noted as clean and well-organized, though some locations reported unsanitary conditions in restrooms.
Product Availability
While many customers found the store well-stocked, others expressed frustration over frequently not finding desired items.
Staff Knowledge
Some employees are praised for their expertise and assistance, while others are criticized for lacking knowledge.
- DDDrew2 days ago1.0Had a poor experience with delivery through this store. Item received was clearly scratched on the outside (visible to store personnel) but was okay’d to be sent to me in this condition. Called store to have issue solved and ultimately they took no accountability when denying a credit for extra delivery fee that was paid. I can of course return it myself to the store but essentially I paid extra for someone to send me an item in this condition.
- BIBrian IppolittoJan 2, 20262.0My go to Lowe's store. Staff is great and helpful all the time. However... The hardware section is a mess!!! Someone please go stock this section. It's embarrassing how disorganized it is. I spent 20 minutes with help from 2 employees and could not find a 5/16th bolt to save life.
- EHEric HirschDec 1, 20251.0Stole $744.24 from me after a canceled delivery with no refund. No matter how many calls I made, no matter how many times I visited the store to speak with management, I always got the runaround… "Let me look into this and I will call you with an update." Never once did anyone follow up. I must've called and visited 30 times, and today in the market for several new appliances decided to give them one last try. I spent an hour on hold with the store and another half hour on the phone with Lowes corporate customer service. It doesn't look like I'm getting anywhere with this. I've done all I can do. The people at Lowe's do not care one iota about their customers. I'm going back to family run businesses for everything I can, and if I need a big box store it'll have to be anyone but Lowe's.
- JKJoseph K.Nov 23, 20255.0Bought plywood that needed to be cut, Alex was very helpful making the cuts, another team member helped with handling the plywood and the cashier was very pleasant.
- CPChantal PerezNov 17, 20255.0Staff is friendly anytime I’ve stopped in. My go to place when I’m looking for in stock items to pick up same-day. While back in the summer, my dad had known he needed a new fridge but pushed it off till it just stopped working one late night on the weekend. Home depot, PC Richards, and Best Buy, didn’t have anything in stock in the dimensions he needed. Did a quick search & Lowes did! We got there maybe 1hr before closing & the young woman working that night still helped us with a great attitude. Her manager an older woman got the remaining crew in that area to bring out the fridge to the front and helped us load into our truck in no time! Amazing place & amazing staff can’t say it enough!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Morris Plains, NJ?
Lowe's offers quality hardware and construction products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Morris Plains?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services, including same-day delivery options.
What installation services are available at Lowe's Home Improvement?
Lowe’s offers various installation services including appliances, flooring, countertops, blinds, doors, HVAC, lighting, roofing, and more.
How do I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account, and you will receive email updates on changes.
What brands does Lowe's Home Improvement carry?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, and many more trusted names in home improvement.
Are there any nearby convenience stores where I can stop before or after shopping at Lowe's?
Yes, there is a 7-Eleven convenience store nearby where you can quickly pick up snacks or essentials before or after visiting Lowe's.
If I need key or locksmith services near Lowe's, where can I go?
There are multiple Minute Key locksmith kiosks close to Lowe's for key duplication or lock services.
What local dining options are available near Lowe's for a quick meal?
Nearby dining options include Taco Bell for fast Mexican food and Just Salad for healthier choices, convenient for a meal before or after shopping.
What payment methods does Lowe's Home Improvement accept?
Lowe’s accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for your purchases.