Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Location
Hours
Reviews
4.2
150 reviews
5 stars
105
4 stars
11
3 stars
9
2 stars
4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising staff for being knowledgeable and helpful, while others report poor communication and long wait times.
Product Quality
Customers appreciate the high-quality, high-end products available, although there are some complaints about issues with specific items and installation.
Staff Knowledge
Many reviews highlight the expertise and helpfulness of specific staff members, particularly in guiding customers through selections and providing tailored advice.
Showroom Experience
The showroom is frequently described as beautiful and well-organized, providing a good environment for customers to explore options.
Appointment Issues
Several customers noted difficulties in scheduling appointments and receiving timely assistance, suggesting a need for improved management of customer flow.
- EFErnie FelicianoNov 9, 20254.0Very nice showroom, everything was displayed in a way that you could see the functionality and style of the merchandise. Prices were also displayed. I waited about 20 minutes for a designer to become available and the interactions were professional and extremely informative. Most of the merchandise is very high-end, and expensive. If you have no issues spending money, this is the place for you. It is also a good place to go if you want ideas
- TFthe hefferon familySep 10, 20255.0We had an amazing experience at Ferguson in Mahwah with Colleen Lutz. She helped us pick out everything for our new kitchen, laundry room and two bathrooms. Colleen was knowledgeable and patient. Everything that arrived from Ferguson at our home was exactly as ordered, down to the smallest accessory. We are really enjoying our farm sink and rain shower. I would highly recommend Ferguson and, especially, Colleen Lutz.
- FAFrank AuriemmaAug 23, 20255.0I'm a contractor. We didn't set an appointment, would recommend a appointment. But we got lucky and met Joe. He is excellent, and very knowledgeable. Would highly recommend him.
- JMJoe MAug 17, 20251.0My wife and I have purchased several items from Ferguson over the years and, for the most part, didn’t have issues. When they installed our range hood, it took hours and multiple teams, which should have been a red flag, but we continued to give them our business. The real disappointment came with a bathroom vanity we bought. Within six months it had problems, and while we eventually received a replacement, we asked Ferguson to compensate us for the high cost of reinstalling it. Despite sending multiple emails and reaching out to several managers, we were given the runaround and never received a single meaningful response. The lack of communication and accountability is truly abysmal, especially toward loyal, repeat customers. Because of this, I won’t be returning to Ferguson.
- ARAshley RodriguezJun 5, 20255.0As first-time homeowners tackling our very first renovation, we had no idea what we were doing — and that’s putting it lightly! We're young, new to this process, and had so many questions. Kelly was an absolute lifesaver. She was incredibly patient, knowledgeable, helped make my Pinterest come to life and never made us feel overwhelmed. She truly guided us every step of the way, helping us make informed decisions that worked within our budget. Kelly was honest about where we should invest a little more and where we could scale back, which we really appreciated. Thanks to her, the entire bathroom project came together beautifully, and we can't wait to start on our second one with her! If you're looking for someone who’s professional, down-to-earth, and genuinely invested in your vision — Kelly is it. Couldn’t recommend her more!
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home design and renovation?
Ferguson Home offers a wide selection of bath, kitchen, lighting products, and appliances from renowned brands, suitable for new homes or renovations.
What are the store hours for Ferguson Home in Mahwah, NJ?
Ferguson Home is open Monday through Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
How can I return an item purchased from Ferguson Home?
You may initiate a return within 90 days of receipt if the item is eligible. Returns are set up online through your Fergusonhome.com account, following specified packaging and shipping instructions.
Are there any restocking fees for returns at Ferguson Home?
No, Ferguson Home does not charge a restocking fee on returned items.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (Visa, MasterCard, Discover, American Express), PayPal, and wire transfers.
How do I cancel an order with Ferguson Home?
To cancel an order, log into your Fergusonhome.com account. If a "Cancel Order" button is available, you can cancel online; otherwise, contact customer service promptly as the cancellation window is very short.
Where is Ferguson Home located in Mahwah, NJ?
Ferguson Home is located at 270 Route 17 South, Mahwah, NJ 07430, USA.
What nearby places can help me find Ferguson Home or visit before/after my trip?
Nearby places include Blackman Plumbing (hardware store), Pilot Travel Centers (gas station), and the Lutheran Church of The Redeemer-Cemetery. These can serve as reference points or convenient stops when visiting Ferguson Home.
Are there convenient places nearby for fuel or quick snacks when visiting Ferguson Home?
Yes, nearby fuel and convenience options include Pilot Travel Centers, QuickChek (convenience store, bakery, gas station), bp America, Mobil, and Pilot Flying J.
What local amenities related to health and recreation are near Ferguson Home?
Nearby amenities include the British Swim School offering swimming instruction, Mahwah Municipal Pool for public swimming, and the ProAm Pickleball Club for sports and recreation.