Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Jersey City, NJ offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,775 reviews
5 stars
928
4 stars
367
3 stars
140
2 stars
64
1 star
276
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rudeness, unhelpfulness, and a lack of knowledge from staff.
Delivery Issues
Several customers reported significant problems with delivery, including missed appointments, lack of communication, and delays.
Helpful Employees
Despite the negative feedback, some employees, particularly Vivian and Carmen, received praise for their helpfulness and professionalism.
Store Cleanliness
The store was generally noted as clean and organized, contributing positively to the shopping experience.
Product Availability
Customers expressed frustration over product availability and stock issues, often finding items out of stock or receiving incorrect products.
- NNNataliaDec 26, 20251.0We purchased a clearance item online and went to customer service at the Lowe’s JC location because the product was defective and did not work. We were told by the associate, Noquiita, that clearance items are not eligible for refunds, even if defective, and she was very rude during the interaction. She also stated that she would not continue assisting my husband because she felt he “wasn’t understanding,” despite the fact that the issue was simply that the product did not function. Fortunately, the store manager understood the situation and resolved it by providing us with a store credit. While we appreciate the manager’s assistance, the way this situation was initially handled by the associate was unprofessional and unnecessary.
- ABAnnabel BraithwaiteDec 10, 20255.0This review is to note that a woman name Carmen in the appliances department at Lowes was very helpful. I purchased a stackable washer and dryer that was delivered damaged and I was eager to reschedule another one. I was not having luck with two other employees in the department but Carmen took care to connect me with the distribution center.
- TWTroy WalterNov 28, 20251.0Terrible service and very rude. I had a lumber package for house build that I am working on that I ordered and paid in full that was set to be delivered on Monday morning. Not only did they not show up but I received no phone call or communication about at all. I called to speak to M.O.D. and was assured delivery would be out the next day. On Tuesday morning the same thing I have a crew set to start framing and once again no show from Lowes. I called back into store to speak to M.O.D. and was deflected to an associate who was very rude and did not care as a matter of fact about my position and the fact I was still waiting on 10 thousand dollar lumber package and paying guys who were now waiting on delivery for two days. I explained that of they couldn't live up to there end of the deal I would have to cancel order and get materials at different supplier. The unprofessional associate says to me...OK I will go ahead and process your request.. My order was cancelled and reason she put was out of stock. BAD BUSINESS !! I did receive full order of lumber package the very next morning 7am from Florid Forest Products and at a lower cost and premium quality lumber. I did however receive my refund promptly. I would not return nor refer any contractors because this could negatively and directly affect my business.
- EREmanuel RiveraNov 14, 20255.0Annie helped me a few weeks back and the experience was efficient and effortless! She helped me find exactly what I needed and everything worked out with my home improvement project. Will definitely be coming back!
- MMmtandizOct 16, 20255.0Great place
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Jersey City?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage.
What are the store hours for Lowe's in Jersey City?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, so it's best to check prior to visiting.
Does Lowe's Jersey City offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be provided for any status changes.
What payment methods does Lowe's in Jersey City accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
What services does Lowe's provide apart from product sales?
Lowe's provides installation and assembly services including appliances, blinds, cabinets, carpet, countertops, doors, garage doors, generators, gutters, flooring, HVAC, lighting, roofing and more.
Are there any nearby places where I can exchange propane during my visit to Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, which is convenient for customers needing propane exchanges while shopping at Lowe's.
Where can I find additional appliance and electronics stores near Lowe's in Jersey City?
P.C. Richard & Son is nearby and offers appliances, electronics, and department store selections, which can complement your shopping experience at Lowe's.
Are there any nearby places to eat if I visit Lowe's in Jersey City?
Yes, nearby dining options include Jollibee for fast food chicken, Chuck E. Cheese for pizza and arcade fun, Burger King for fast food, Dunkin' for coffee and donuts, Hibachi Grill & Supreme Buffet for sushi and buffet, and The Grill Spot for diner and fast food.
What languages are supported at Lowe's Home Improvement store in Jersey City?
English and Spanish are supported, with in-store translation services available for other languages.