Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Jersey City, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,767 reviews
5 stars
922
4 stars
367
3 stars
140
2 stars
64
1 star
274
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing unhelpful or rude staff, long wait times, and unresolved issues.
Delivery Issues
Many customers reported significant problems with delivery services, including delays, incorrect items, and lack of communication regarding their orders.
Helpful Employees
Despite the negative feedback, some employees, particularly Vivian and John, received praise for their exceptional customer service and willingness to assist.
Store Cleanliness
Several customers noted that the store was clean and well-organized, contributing positively to their shopping experience.
Product Availability
Customers expressed frustration over the lack of stock and difficulty finding specific items, leading to dissatisfaction with their shopping experience.
- EREmanuel RiveraNov 14, 20255.0Annie helped me a few weeks back and the experience was efficient and effortless! She helped me find exactly what I needed and everything worked out with my home improvement project. Will definitely be coming back!
- MMmtandizOct 16, 20255.0Great place
- AMAhsan MirzaOct 9, 20255.0God customer service and care.
- LBLizzie BrowderOct 1, 20251.0This store has poor customer service and their prepaid assembly and delivery services are NOT worth adding for your order. I ordered a bookshelf and added services, at extra cost, for Lowe’s to assemble and deliver the bookshelf. The assembly services delayed the delivery date of the item because the store said they had to wait to have a certain number of items to be assembled for their third party contractor to visit the store and assemble items. On the day the bookshelf was finally assembled and scheduled for delivery, the bookshelf was broken while being loaded onto the truck. The store sent me a photo of the broken item, and refunded me for the cost of the item. I asked to be refunded in full, including the cost of the assembly and delivery services, which I didn’t receive since I didn’t get the item and were nearly equal to the cost of the item. The store associate and store manager said that would be done without issue. It has been about three weeks since they offered to refund in full, and I have yet to receive a full refund. I followed up with multiple emails to the store team, which were not responded to, and I talked to Lowe’s customer service, which referred the issue back to the store. When I called the store and asked to speak to the store manager most recently, I was put on a long hold and hung up on repeatedly. I do not suggest using this store, and if you do, do not rely on their services, just DIY!
- EMElizabeth MenelaouSep 22, 20251.0I purchased an LG refrigerator for our employee break room on September 10,2025. Less than 1 week later the refrigerator stopped working & all of the food that was in there spoiled. I called Lowe’s & they claim that because we did not pay with a Lowe’s credit card we were unable to return the refrigerator after 48 hours. They directed me to go directly through LG. I have had no luck with LG thus far. I’m a customer experience manager & know that satisfying the customer should be first priority. I called corporate & they reiterated that same policy. I will never buy another LG product or make another purchase from Lowe’s again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Jersey City?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage.
What are the store hours for Lowe's in Jersey City?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, so it's best to check prior to visiting.
Does Lowe's Jersey City offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be provided for any status changes.
What payment methods does Lowe's in Jersey City accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
What services does Lowe's provide apart from product sales?
Lowe's provides installation and assembly services including appliances, blinds, cabinets, carpet, countertops, doors, garage doors, generators, gutters, flooring, HVAC, lighting, roofing and more.
Are there any nearby places where I can exchange propane during my visit to Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, which is convenient for customers needing propane exchanges while shopping at Lowe's.
Where can I find additional appliance and electronics stores near Lowe's in Jersey City?
P.C. Richard & Son is nearby and offers appliances, electronics, and department store selections, which can complement your shopping experience at Lowe's.
Are there any nearby places to eat if I visit Lowe's in Jersey City?
Yes, nearby dining options include Jollibee for fast food chicken, Chuck E. Cheese for pizza and arcade fun, Burger King for fast food, Dunkin' for coffee and donuts, Hibachi Grill & Supreme Buffet for sushi and buffet, and The Grill Spot for diner and fast food.
What languages are supported at Lowe's Home Improvement store in Jersey City?
English and Spanish are supported, with in-store translation services available for other languages.