Find everything you need for home upgrades at Lowe’s in Holmdel, NJ, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or inattentive.
Product Availability
Customers noted issues with stock levels and availability of specific items, leading to frustration.
Delivery Issues
Numerous complaints about delivery services, including late arrivals, damaged items, and poor communication.
Store Environment
The store is generally described as clean and well-organized, but some customers found it understaffed and difficult to get assistance.
Pricing
Prices are considered fair, with some customers appreciating discounts, though others noted that some items felt overpriced.
JC
Jennifer Cooper
Dec 29, 2025
5.0
Nicest, most helpful employees every time. Two different older men named John and another older man named Dan helped us find everything we needed and more
BW
Billy Wardell
Dec 22, 2025
5.0
Jeff Dwyer in the kitchen cabinets is the best. Knowledgable, patient and thorough. Good job, thank you.
JR
Juan Carlos Ramos
Dec 9, 2025
5.0
I recently purchased custom plantation shutters. I had the sales specialist. Ash khan help me out with the order.. she was very detailed and extremely knowledgeable with the product and services. It was a smooth transaction. The shadows arrived a week earlier than expected. Installation was a breeze and it fit perfectly. Thank you Ash. Great job. I would definitely go back to her for additional window treatments.
JG
Joyce Gambilonghi
Dec 9, 2025
5.0
Great selection of everything I ever need
JD
Javier Diaz
Dec 9, 2025
1.0
Now I understand why this place is always empty. The customer service staff doesn't even pay attention to you. You say hello and nobody answers. They don't help you. The cashiers take forever talking to their friends while you're stuck in line waiting. They don't understand that every minute is money. I'll never come back to this place.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Holmdel, NJ?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Holmdel, NJ?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain days.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to accommodate customer needs.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also sent when your order status changes.
What is the return policy for items purchased at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned starting with an online process, and in-store returns require proof of purchase at the customer service desk.
What payment options are available at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby restaurants I can visit before or after shopping at Lowe's?
Yes, nearby restaurants include Koi Sushi & Hibachi, Chick-fil-A, Viva Margarita (Mexican), New Ruby Palace (Chinese), Tapeo (Portuguese), and Peter's Crab and Steakhouse which offer a variety of dining options.
What nearby services are available for auto care when visiting Lowe's Home Improvement?
Nearby auto care options include Crown Car Wash and Team Express Car Wash, providing convenient car cleaning services before or after your visit.
Are there entertainment options near Lowe's Home Improvement in Holmdel?
Yes, you can visit nearby cinemas such as Cinemark Hazlet 12, Hazlet Multiplex Cinemas, and Rave Cinemas Hazlet for entertainment before or after shopping.
Where is Lowe's Home Improvement located and how can I contact them?
The Holmdel Lowe's is located at 2194 State Route 35, Holmdel, NJ 07733. You can call them at +1 732-739-9350 or email customercare@lowes.com.