Lowe's Home Improvement

Reviews

• JP

  John Pappas

  4 days ago
  1.0
  Bought washer and dryer set. Paid for delivery and installation the crew refused to put on dryer vent and would not level washer and dryer. Never again completely unprofessional. There service is a complete sham. Will never purchase from company again
• AG

  Anna Mae Garb

  6 days ago
  5.0
  I came to your store this week totally depleted from caring for my husband who’s an invalid. Brenda and John L. Took me under their wings and helped me with compassion to find everything I needed. John also put the footing on the old footstool I brought. Their professional kindness meant so much. God bless them! I’ll always shop in Lowe’s from now on!
• AZ

  Ashleigh Zingaro

  Mar 11, 2026
  1.0
  I had a really frustrating experience at this Lowe’s. I came in for a simple wainscoting project and had a very organized list of the materials I needed. I was first directed to an associate who wasn’t familiar with the products, and then referred to another employee who also wasn’t able to help. On top of that, I was told the store couldn’t cut the molding I needed so it would fit in my car, which meant I couldn’t purchase it at all. The store wasn’t busy, yet I spent about 30 minutes trying to get assistance and ultimately left empty-handed. I ended up going to Home Depot instead and was able to get what I needed there. Lowe’s has great products, but it would really help if employees were better trained to assist customers with basic home improvement projects.
• WB

  William B

  Mar 11, 2026
  5.0
  Loved it! The workers were so friendly and helpful. I definitely will be coming back.
• GS

  Gillian Skorka

  Mar 1, 2026
  1.0
  $900 Washer Failed in 4 Weeks – Hazlet Lowe’s Needs to Make This Right We purchased a brand-new Maytag washing machine from the Lowe’s in Hazlet, NJ on November 6th for $900. Within four weeks, the software failed mid-cycle, leaving our clothes soaking wet and the machine completely unusable. The Hazlet store directed us to Maytag for service. The technician confirmed a replacement part is needed but is currently out of stock, with no clear repair timeline. In the meantime, our family of three (two working parents and a toddler) has now been without a working washer for three weeks and has spent approximately $500 sending out laundry just to manage basic household needs. Neither Lowe’s nor Maytag has offered reimbursement, a temporary solution, or meaningful customer care. When we requested a replacement unit, we were told we would need to purchase a new one at full price because we were outside the 48-hour return window — despite the appliance failing almost immediately after purchase. We are asking the management team at Lowe’s Home Improvement - Hazlet to review this situation and contact us to provide a fair resolution. A $900 appliance should last longer than one month, and customers should not be left absorbing hundreds of dollars in additional costs when it doesn’t. UPDATE - REPLYING TO LOWES REPLY Thank you for the response. We have already contacted customer care multiple times as well as worked directly with the store and with Maytag. Unfortunately, we were not provided with a resolution. At this point, we are asking for store-level management at Lowe’s Home Improvement - Hazlet to take ownership of this situation rather than redirecting us back into the same customer service loop. We have documentation of the purchase date, service visit, out-of-stock part notice, and the additional laundry expenses we’ve incurred. We are simply asking for a fair solution given that a $900 appliance failed within four weeks of purchase. Please let us know who specifically we should contact at the Hazlet location to resolve this.

Frequently Asked Questions About Lowe's Home Improvement