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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hillsborough, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,181 reviews
5 stars
610
4 stars
298
3 stars
74
2 stars
51
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with staff, citing rudeness, lack of knowledge, and inadequate assistance.
Product Availability
Customers frequently mentioned issues with stock levels and incorrect product locations, leading to frustration during shopping.
Delivery Issues
Numerous complaints were made regarding delivery services, including damaged items and poor communication about delivery schedules.
Store Organization
Several reviews highlighted disorganization in the store, with products often misplaced and difficult to locate.
Positive Staff Interactions
Despite negative feedback, some customers praised specific employees for their helpfulness and professionalism.
- JYJunhee YoonOct 26, 20251.0Usually employees sigh/mad at you. Dont expect smile here. Avoid woman employee here.
- RMRonal MoyaOct 24, 20254.0Encontré herramientas que estuve buscando, bien ordenado y mucha variedad.
- AAAJOct 8, 20251.0I come to this store for all of my home improvement needs. When it came time to replace our front entry and storm door, I was confident in going with Lowe’s to get the job done. Unfortunately, our experience will keep me from ever recommending the Hillsborough Lowe’s for a project like this. We started this process in July 2025, paid for the project in August 2025 and the install was delayed until October 2025. Lowe’s ordered the wrong door twice. The first time, there was zero communication from Lowe’s. We reached out via email twice and phone 3 times to figure out what the delay in scheduling installation was. The error (wrong door ordered) that was delaying scheduling the install date was only discovered after physically going into the store and practically forcing someone to help. When I spoke to the millwork manager, Dave, he had an attitude after I expressed that the lack of communication was unacceptable. A new order, which ended up being wrong, was placed and installation was scheduled. The second wrong door was discovered when the installers brought it to our home and the door handle was on the wrong side. Thankfully the store had the correct door in stock and we were able to still have our door installed. All of this to say that there was a complete lack of attention to detail. All of these issues were after we had fully funded the project. It seemed like once they got paid, no one cared anymore. Lowe’s corporate customer service are the only people who would effectively communicate. I am incredibly disappointed with Lowe’s.
- MDManuel DiazSep 24, 20255.0Exelente lugar
- ASArjun SinghSep 17, 20255.0Always a great place. Everyone in the tools section is so helpful and great at their job! Highly recommend this Lowe’s.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Hillsborough, NJ?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, gardening equipment, tools, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and many others.
What are the store hours for Lowe's Home Improvement in Hillsborough, NJ?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some days closed or shortened.
Does Lowe's in Hillsborough offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check my order status or know when my order is ready for pickup at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. You will receive an email with pickup instructions when your order is ready.
What payment options are accepted at Lowe's Home Improvement in Hillsborough?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at this Lowe's location?
Yes, Lowe's provides a variety of installation services including appliances, flooring, blinds, doors, cabinets, lighting, HVAC, fencing, roofing, and more.
How does Lowe's support customers with language needs?
Lowe's primarily operates in English and Spanish, with in-store translation services available for other languages.
Which nearby places could I visit before or after shopping at Lowe's Home Improvement?
Nearby you can visit Hillsborough Promenade shopping center, which includes stores like Kohl's, SEPHORA at Kohl's, GameStop, and restaurants such as Baskin-Robbins and Dunkin'. For services, there are dentists like Promenade Smiles Family Dentistry and salons such as Urban Wave.
Are there banking or financial services near Lowe's in Hillsborough?
Yes, nearby financial services include Affinity Federal Credit Union, PNC ATM, and Western Union for money transfer services.
What options are available nearby for home improvement related services?
Nearby services include Experts Garage Door Repair Installation Process and Blue Rhino Propane Exchange, which can complement your shopping at Lowe's for home improvement needs.