Extra Space Storage

4.9
698 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 260 Railroad Ave in Hackensack, NJ today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, kiosk, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
260 Railroad Ave, Hackensack, NJ
07601, United States

Hours

Reviews

4.9
698 reviews
5 stars
659
4 stars
20
3 stars
9
2 stars
2
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Kay Lauber received numerous accolades for her exceptional customer service, being described as knowledgeable, helpful, and accommodating.

Facility Cleanliness

Customers consistently praised the cleanliness and organization of the storage facility, noting it as a positive aspect of their experience.

Pricing Concerns

Several reviews highlighted issues with significant price increases after initial sign-up, leading to dissatisfaction among some customers.

Staff Professionalism

The staff, particularly Kay and Yohann, were frequently mentioned for their professionalism and ability to assist customers effectively.
  • ER
    Eduardo Rincon
    3 days ago
    5.0
    Kay she is the best person and special people ,same with her is dificult x found in this times. I love this unit because have more space and more better staff.
  • CB
    chaiim barber
    Nov 6, 2025
    5.0
    Great service! Very thorough and patient I appreciate all the help & assistance I would highly recommend for your storage need & make sure to go to Yohann!
  • MP
    Marquis Pendleton
    Oct 18, 2025
    5.0
    Great experience
  • PB
    Philip Baily
    Oct 9, 2025
    5.0
    Attention Extra Space Storage Hackensack Management 10-9-2025 We wanted to tell you about the excellent customer service that your Hackensack on-site manager, Ms. Kay Lauber, provided us today. She is obviously an experienced professional and very knowledgeable regarding the storage industry. She was able to answer all our questions. Her professionalism and preparedness clenched the deal for us. I feel that our vintage vehicle will be in good hands as long as she remains as the on-site manager. Kay has excellent customer service skills and is a great asset to your company. Please give her a pat on the back for us or better yet a raise or bonus! Pamela de Liz & Philip Baily
  • SS
    sean santiago
    Oct 6, 2025
    5.0
    Kay Was amazing help , fixed the problems I caused seamlessly thank you Kay

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.