Raymour & Flanigan Furniture and Mattress Clearance Center

Reviews

• RD

  Rimon Dibi

  6 days ago
  1.0
  Worst Customer Experience Ever, I am writing to share what has been, without question, one of the worst retail experiences of my life with Raymour & Flanigan. After purchasing a dining room table, within just five months it began falling apart—despite also paying for an extended warranty. The table became unstable, constantly shifting and unsafe to use. Multiple service visits were scheduled, but each “repair” lasted no more than 24 hours before the same issues returned. Frustrated, my family and I went to the Fairfield, New Jersey showroom to speak directly with management. That decision turned out to be another disappointment. We were told the only way to resolve the issue was to purchase another table—out of pocket—while the credit from the defective one could only be applied toward a different item. This policy felt extremely unfair and misleading. With limited time and needing a functional table, we selected another model—the only one that suited our needs—which happened to be a floor model in excellent condition at the showroom. However, when it was delivered, it arrived severely damaged. After contacting customer service again and dealing with multiple broken promises, we were initially told the table would not be replaced because it was a floor model—even though that was exactly what we had agreed to purchase based on its showroom condition. A few days later, we were offered a replacement, supposedly a special-order item. Unfortunately, when it arrived, it was in even worse condition than the previous one—again unstable and unusable. To make matters worse, we had already paid nearly double compared to the original purchase, and we still have not received any refund. Instead, we are left with store credit we are unwilling to use given this experience. This entire situation has been exhausting, frustrating, and incredibly disappointing—especially for my family. What should have been a simple furniture purchase turned into a stressful ordeal. Even my children could sense something was wrong during our time in the showroom. I have purchased furniture from other retailers, including Ashley Furniture, and have never experienced anything close to this level of poor quality, lack of accountability, and customer service failure. This will absolutely be my first and last purchase with this company. We are currently furnishing a new home and will be taking our business elsewhere. I strongly advise others to be cautious. If I could give zero stars, I would. This experience has been nothing short of a nightmare.
• RM

  Rosanna Medrano

  6 days ago
  5.0
  Buen servicio buenas atenciones y buenos precios gracias Nelson López por tu ayuda. Encontré todo lo que necesitaba bendiciones
• MS

  Minire Saitoski

  Apr 24, 2026
  5.0
  I have been purchasing furniture here for years . The store always has a wide selection ready to go . My sales rep this time was Vangel , he was so polite and patient with us . I really want to compliment the store manager Spiros too , you can tell he leads by example. This place is wonderful of you’re starting out or get sick of the same stuff like I do . They do offer a great payment plan should you need it . Great quality with great staff ! Thank you guys , we’ll be back in a few years !!!
• KB

  Krystyna Basara

  Apr 17, 2026
  5.0
  Always a great experience ! I found everything I needed to freshen up my home . The salesman was patient and kind as he always is . I highly recommend the place .
• SA

  Shelia Asiedu

  Apr 12, 2026
  5.0
  Furniture consultation: Nelson Lopez demonstrated exceptional expertise and provided outstanding assistance. He dedicated considerable time to showcasing various items, and upon selecting a piece, he ensured a comprehensive understanding of its operation. His connectivity and explanations were superb. His honesty, reliability, and service quality were exemplary.

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