Business Details
About
Bathroom Supply StoreAppliance StoreKitchen Supply StoreLighting Store
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Ferguson Bath, Kitchen & Lighting Gallery
65 Passaic Avenue, Fairfield, NJ
07004, United States
Hours
Reviews
4.5
164 reviews
5 stars
136
4 stars
7
3 stars
3
2 stars
5
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional customer service provided by staff members like Wendy, Tom, and Billy, highlighting their knowledge, attentiveness, and willingness to go above and beyond.
Product Knowledge
Sales representatives demonstrated extensive product knowledge, helping customers make informed decisions and providing tailored recommendations based on individual needs.
Showroom Experience
The showroom received positive feedback for its extensive selection and well-organized displays, making it easier for customers to explore options for their renovations.
Delivery and Installation
While most reviews praised the efficiency of delivery and installation services, there were some complaints regarding issues with damaged items and delays.
Mixed Experiences
Some customers reported negative experiences, particularly with specific staff members, indicating inconsistency in service quality.
- BMB Murphy4 days ago5.0The showroom is clean, spacious and very well organized. Displays are setup in a way that makes it easy to visualize how everything would look in your space. The staff was knowledgeable, helpful, and attentive without being pushy. If you’re in the market for kitchen or bath products is definitely worth checking out.
- BTbrian truslowNov 14, 20255.0The place is very well organized open clean and easy to walk through. The displays are done so well that you can actually imagine that setup in your home.
- JSJacqueline SturmNov 6, 20255.0Wendy was absolutely incredible to work with! Her knowledge and expertise made the entire process of choosing appliances and fixtures for our renovation so easy and enjoyable. She was patient, attentive, and truly listened to what we needed. Wendy guided us through every option, explained the differences clearly, and helped us find the perfect selections for our home. Her customer service is unmatched, and we couldn’t be happier with the experience. If you’re looking for someone who really knows their stuff and goes above and beyond, Wendy is the one!
- RLRichard LincerOct 15, 20255.0I rarely write reviews but would be remiss if I did not rave about the outstanding experience we had with Ferguson in purchasing a replacement for our built in refrigerator/freezer (after 32 years!). Tom Carrea was very helpful in laying out the choices, got us a great price on the one we selected and arranged for prompt delivery and installation. Our house is 100 years old so the clearances in the rooms are tight and the ceilings are only 7-1/2 feet high making it challenging to move the old unit out and the new one in. Tom got involved and they sent out a second crew so they could maneuver the old unit out and the new unit in while taking care not to damage our kitchen flooring or cabinetry. And Tom K of Meister Home Improvements did a neat and efficient job disconnecting the old unit and installing the new one. We could not be more pleased with our experience with Ferguson from start to finish! We will definitely use them when we need other appliances.
- JSJoan SalasOct 15, 20255.0I recently worked with Niobe Garcia. She was fantastic. She knew her products and helped me tremendously throughout the process! Highly recommend asking for her!
Frequently Asked Questions About Ferguson Bath, Kitchen & Lighting Gallery
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Bath, Kitchen & Lighting Gallery offer?
They offer a wide selection of kitchen, bath, appliance, and lighting products from premium brands.
What are the store hours for Ferguson Bath, Kitchen & Lighting Gallery?
Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
How can I return an item purchased from Ferguson Bath, Kitchen & Lighting Gallery?
You may initiate a return within 90 days of receipt for most items through your Fergusonhome.com account or as a guest user. Returned items must be in resalable condition and meet specific guidelines.
Is there a restocking fee for returns?
No, there is no restocking fee on returned items.
How do I cancel an order?
You can cancel your order within a very short time after ordering by logging into your Fergusonhome.com account and using the 'Cancel Order' button if available, or by contacting customer service.
What payment methods does Ferguson Bath, Kitchen & Lighting Gallery accept?
They accept Amazon Payments, Ferguson Line of Credit, checks, VISA, MasterCard, Discover, American Express, PayPal, and wire transfers.
Are there any nearby appliance stores to Ferguson Bath, Kitchen & Lighting Gallery in Fairfield, NJ?
Yes, Karl's Appliance is a nearby appliance store where customers might also shop for appliances in addition to Ferguson.
What nearby places can I visit for home furnishings near Ferguson Bath, Kitchen & Lighting Gallery?
Nearby, you can find Garden Cottage and Monaco Interiors, both furniture stores, as well as Outdoor Cover Warehouse that specializes in outdoor furniture.
Are there any places near Ferguson Bath, Kitchen & Lighting Gallery where I can dine or relax?
Yes, Thatcher McGhee's and Danaher's Pub are nearby Irish pubs and restaurants where customers can enjoy a meal or drinks before or after their visit.
How can nearby landmarks enhance my visit to Ferguson Bath, Kitchen & Lighting Gallery?
Magnolia Lane Luxury Apartments, a nearby landmark, could be useful reference points, and customers living there might find the gallery convenient for home renovation needs.