Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Egg Harbor Township, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
6048 Black Horse Pike, Egg Harbor Township, NJ
08234, United States
Hours
Reviews
3.9
1,889 reviews
5 stars
914
4 stars
420
3 stars
201
2 stars
77
1 star
277
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and unresolved issues.
Product Issues
Customers reported receiving defective products and difficulties with returns, particularly regarding appliances.
Staff Helpfulness
While some customers praised individual staff members for their helpfulness, many noted a lack of assistance and training among employees.
Store Organization
The store was generally described as clean and well-stocked, but some customers experienced difficulty finding items or receiving help.
Delivery Problems
Multiple reviews mentioned issues with delivery services, including delays and damaged items upon arrival.
- CGcele Gonzalez4 days ago2.0Worst customer service at this store i ask for assistance to cut a piece of shower line r being waiting for 15 minutes nobody is showing up to help
- DCDilsis CapoisOct 31, 20251.0Terrible experience! I’ve been waiting for weeks for my dishwasher, and no one can give me a clear update on the status. They rarely answer the phone, and when they do, they hang up or transfer me with no resolution. Completely unprofessional and frustrating. I strongly recommend shopping elsewhere.
- EKElva KoutrotsiosOct 22, 20255.0Needed a microwave got help right away and all my questions were answered about it. Bought it and I love it
- JLJean LouisOct 15, 20251.0I wished I could have gave a 0 (Zero star). I bought a fridge, dryer and a washer on September 28, during 2 attempts for delivery, washer came broken both times… No one to talk to, costumers service have no idea what they are talking about. I’ll go to Home Depot next time. by the way today is October 15th , no washer in a new house. Just called their local office, call back tomorrow, their rep was not helpful at all.PLEASE AVOID THIS COMPANY AT ANY COST. WORST EXPERIENCE OF MY LIFE DEALING WITH SERVICE Update: October 16th, nobody called me from lowe’s, I called the EHT, NJ where I bought the washer, they hung up after a few minutes… Nightmare.. UPDATE 11/21/25 Lowe’s delivered a broken washer to me for a 4th time more than a week, going to the store again for like the 4th time for the same issue. It’s unbelievable and crazy…By the way, I want to mention during all that, there is one supervisor (manager) there ED, this guy is their MOST VALUABLE EMPLOYEE, he understands my frustration and helps stay sane…
- DHDan HouckOct 13, 20252.0Not impressed with this store’s customer service. I’m a long time Lowe’s shopper and former Lowe’s employee. I left Lowe’s on great terms to pursue a more rewarding career as an electrician. I came in needing a couple pieces of glass cut for some windows I am repairing. I asked an associate for help and he just said in a dismissive tone the glass cutting machine is broken. It shatters glass when you attempt to score glass. He didn’t ask me why I wanted to cut glass. He didn’t ask if there was anything else he could help me with. He didn’t offer any solutions at all just sorry our machine is broke. Terrible customer service in my opinion. I’ll go elsewhere from now on. I found the rest of what I came in for without asking for further “assistance “
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Egg Harbor Township?
Lowe's offers a wide variety of products including paint, tools, appliances, gardening equipment, flooring, bathroom supplies, and home décor for both DIYers and professionals.
What are the operating hours of Lowe's Home Improvement store in Egg Harbor Township?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours as posted.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History. For in-store returns, provide proof of purchase at the customer service desk.
Are there any nearby key and locksmith services close to Lowe's?
Yes, minuteKEY and Minute Key locksmiths are located near Lowe's, which can be convenient for customers needing key duplication or locksmith services after visiting Lowe's.
Where can I find ATM and banking services near Lowe's in Egg Harbor Township?
Bank of America ATMs and The Exchange Network ATMs are nearby, offering convenient access to banking services for Lowe's customers.
What dining options are available near Lowe's Home Improvement in Egg Harbor Township?
Several fast food and restaurant options such as Chick-fil-A, Burger King, Wendy's, Pho Cali, Dunkin', and Chickie’s & Pete’s are nearby, providing great places to eat before or after shopping at Lowe's.
Does Lowe's provide installation services for products purchased?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, lighting, doors, and more to help complete your home improvement projects.