Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a East Rutherford, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,143 reviews
5 stars
1,207
4 stars
509
3 stars
169
2 stars
65
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior.
Store Cleanliness
The store is generally noted to be clean, organized, and well-stocked, contributing to a pleasant shopping experience.
Product Availability
Customers appreciate the wide selection of products available, although some express frustration with stock discrepancies and return policies.
Staff Knowledge
While some employees are recognized for their helpfulness and expertise, others are criticized for being unhelpful or uninformed.
Delivery Issues
Several customers reported problems with delivery services, including delays and unprofessional behavior from delivery personnel.
- SDsteven diamandopoulosNov 10, 20251.0Paid $129 delivery fee to have sheetrock delivered to my house and left neatly stacked in my driveway. When the delivery driver showed up, he was by himself and demanded my wife help him unload the truck. Not being able to, he grew irritated and started to unload the sheetrock by himself. In the process he unpacked the boards, placed them however he saw fit and damaged the corners of several boards. At that point we told him that we would not accept the delivery if he could not neatly stack. He became increasingly aggrevated and loud with my wife, at which point I told her to go inside and lock the doors. Shortly thereafter the delivery driver haphazardly reloaded the material and left. After 1 hour on the phone with Lowes customer service they informed us they had no way to rectify the situation other than document feedback and instead told us to call the store. After another hour or so on the phone with the store manager (Liz), she effectively shrugged off all responsibility of the delivery, instead laying blame on the 3rd party delivery service. We offered to be available at 6pm to help accept the delivery but even then she could not fulfill this request. In the end her supervisor (Chris) came on the phone and sarcastically apologized and said the only option would be to issue a refund. A warning to anyone out there paying for the delivery service, LOWE'S will take ZERO responsibility and ZERO initiative to fix things when they inevitably go wrong. This has caused a lot of heartache, and a delay to my project schedule. I'm just lucky I live close to a HOME DEPOT. Won't be shopping here anymore.
- CPCassie PatridgeOct 15, 20255.0Great atmosphere for shopping.
- JLJoseph LiloiaOct 7, 20254.0Convenient for your home improvement needs
- ACAdrianna CarvalhoOct 4, 20251.0Lazy employees. Customer service extremely rude and unprofessional. Never coming back there.
- SPSierra Pearlie Sierra PearlieSep 28, 20255.0The shop was tidy and spacious.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in East Rutherford offer?
Lowe's offers a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment.
What services does Lowe's provide for home improvement projects?
Lowe's provides various installation services such as appliances, blinds, cabinets, carpet, countertops, doors, garage door, generators, gutters, flooring, HVAC, lighting, playsets, water heaters, smart home devices, and more.
What are the store hours for Lowe's in East Rutherford?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and closed on Sundays. Holiday hours may vary with closures on certain days.
Does Lowe's offer delivery or in-store pickup options?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can customers check the status of their orders from Lowe's?
Customers can check order status online by entering their order number or logging into their MyLowe's account. Email updates are also provided when the status changes.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby places to Lowe's where I can get keys or locksmith services?
Yes, minuteKEY and Minute Key key and locksmith services are nearby, which can be convenient if you need key duplication or lock services when visiting Lowe's.
Where can I exchange propane near Lowe's in East Rutherford?
Blue Rhino Propane Exchange is located nearby, so customers can easily exchange propane tanks when shopping at Lowe's for grilling or outdoor projects.
Are there any shopping centers near Lowe's for additional retail options?
Yes, Rutherford Commons shopping center is close by, offering more retail options and dining choices such as Panera Bread and Krispy Kreme.
What brands of appliances and tools can I find at Lowe's Home Improvement?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Maytag, Bosch, Kohler, and more.