Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Delran Township, NJ Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1331 Fairview Boulevard, Delran Township, NJ
08075, United States
Hours
Reviews
4.1
1,293 reviews
5 stars
703
4 stars
309
3 stars
120
2 stars
49
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude or unhelpful.
Product Availability
Customers frequently mention issues with product availability and inventory accuracy, leading to frustration when items are not in stock as indicated online.
Store Cleanliness
Several reviews highlight poor cleanliness, particularly in the bathrooms, which detracts from the overall shopping experience.
Installation Issues
Customers report significant problems with installation services, including poor communication and delays, leading to dissatisfaction.
Staff Knowledge
While some staff members are noted for their helpfulness and knowledge, others are criticized for lacking expertise, particularly in specialized departments.
- ARAllen RobertsNov 2, 20251.0I went to Lowe’s to exchange a propane tank. I paid for it then waited for 20 minutes for someone to help me. I decided to get a refund after waiting that long. The person working the refund counter explained to me that the person who works outside sometimes can’t hear the pages. I don’t fault the employees for this. It’s a bad system to have a single point of failure. Assigning that task to one person and not utilizing and type of communication system besides paging inside the store. Technology is a wonderful thing and a multi-billion dollar company should be better. Disappointed.
- MYMang YipOct 26, 20255.0Went to purchase lightbulbs, Bennie came by, helped me to pick out a perfect matching lightbulbs. I appreciate the help from Bennie who took the initiative to help. A++ customer service!
- KGKathe GarciaOct 14, 20251.0⭐☆☆☆☆ We visited Lowe's in Delran and received wonderful assistance from a staff member named Roz and a manager while placing an order for a door. We were informed that the door would arrive on Monday; however, it never shipped, and the order was canceled without any communication. To make matters worse, we were charged a delivery fee without receiving the item or any prior notification regarding the cancellation. This experience highlights serious issues with their logistics and customer service. We are very disappointed with how this order was processed and would not recommend this location based on our experience.
- AAAliceOct 12, 20251.0I’m a pro member of Lowe’s I order lots of stuff from my local and sometimes Lowe’s online send items to my doorstep since my location doesn’t have them but I had a lot of problem not only this Lowe’s but generally most of them including Lowe’s headquarters They even really don’t know what they have in their inventories. Online says yes they have one or two but when you drive to location oops we don’t have even though I called them to make sure whether they have or not .Associates are literally don’t know many things such where is the item or how to do return . This location supposed to send my item same day delivery option but instead they hold my item and made me drive to them ! I paid for it they didn’t even refund or apologize anything I feel like they don’t even want to work since cashier respond me you paid 2.99 cent for delivery we don’t do it for same day while online offers to pro or non pro customer this kinda delivery option ! You gotta educate your associates and they need to know how to respond to customer ! He was extremely rude and pass the phone to other associate then she just wasted my item to tell me I will locate your item and return you ! Still didn’t even bother to call ! i think about switching to Home Depot again since Lowe’s doesn’t hire very well trained associates!
- APAvi POct 11, 20252.0Most of the time things have been great. I love Lowe's and everyone is usually helpful and nice, but there seems to be an egregious disconnect between installations and in-store systems. I could not get anybody to get the correct parts for the installer. It's been 3 weeks of running around, phone calls, visiting the store. The installation 800 number sees one thing, the store sees another, and I have yet to speak with the install team at all. I don't expect everyone to be an expert, but relying on one person to understand plumbing is not a good way to run a department. **UPDATE** After being told over the weekend I would receive a call back on Monday I waited until 1430 and decided to call the 800 number myself. Apparently they had just put an update 10 minutes prior that I have to pay specialty labor. This is fine, but it's terrible the hoops I had to go through just to get there. On a positive note, the installation support reps at the 800 number were nice and tried their best to help.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What range of products does Lowe's Home Improvement in Delran Township offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hand tools, hardware, home décor, kitchen appliances, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and windows and doors.
What are the store hours for Lowe's Home Improvement in Delran Township?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement in Delran Township offer in-store pickup and delivery services?
Yes, they offer both in-store pickup and delivery services to meet customers' needs.
How can I find a product online at Lowe's?
You can search using a keyword, Lowe’s item number, brand, or manufacturer’s model number, or browse by department to shop from the large selection.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, return can be started via your order history before shipping back the item. In-store returns require proof of purchase at the customer service desk.
What installation services does Lowe's Home Improvement provide?
They provide a wide range of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, garbage disposals, generators, gutters, hardwood and laminate flooring, lighting, playsets, water heaters, shades, siding, sinks, smart homes, tile flooring, toilets, vanities, vinyl flooring, washers and dryers, water filters, windows, roofing, fence, and flooring installation.
Which payment methods are accepted at Lowe's Home Improvement in Delran Township?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What are some nearby places of interest near Lowe's Home Improvement in Delran Township?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and Saladworks for a quick salad meal after shopping.
Are there nearby services that could complement a visit to Lowe's Home Improvement?
Yes, nearby services include Experts Garage Door Repair Installation Process for garage door needs and Bank of America ATM for convenient banking transactions.
What nearby retail stores can customers visit along with Lowe's Home Improvement?
Customers can visit Five Below for discount shopping, Spirit Halloween for costumes, and Staples for printing and office equipment needs, all located near Lowe's.