Lowe's Home Improvement

Reviews

• MD

  Michael DaSilva

  3 days ago
  1.0
  We visited Lowe’s on April 26, 2025 to purchase a front door with sidelights and a storm door. We found a design we liked and placed an order. Unfortunately, the project started off poorly. The individual who came to measure only measured for the storm door and not the entire door with sidelights, which required us to schedule a second measurement appointment. Once the correct measurements were completed, the order was finally placed. It took approximately four months for the door to be built. On August 28, the door was delivered to our home. Upon inspection, we discovered that the wood on one of the sidelights was cracked. Given the amount of money we paid, we did not feel it was acceptable to receive a damaged product. Contacting Lowe’s for support was extremely time-consuming. The automated phone system made it difficult to reach the appropriate department, and we were repeatedly transferred between supervisors, often different individuals each time. As a result, we had to stay constantly on top of the situation ourselves. Because Lowe’s would not allow a replacement order without first retrieving the damaged door, we reordered the door on September 2. Surprisingly, the replacement door was built in less than one month and delivered on September 23. Unfortunately, this door was not what we ordered. The molding was white instead of the specified color, and the sidelights had a completely different window design compared to the first order. Although very frustrated, we were still willing to continue working with Lowe’s. However, no one proactively contacted us to resolve the issue, and we spent nearly two additional months going back and forth. The Lowes worker (Tatiana) who helped us with door designed ignored our emails and calls. At this time, we had to go to another associate. Eventually, Lowe’s informed us that the original sidelight window design could not be recreated because the manufacturer had produced it in error. We were told there was no way to make the design we originally ordered. Because we loved the original sidelight design, we agreed to accept the first door despite the initial crack, with the intention of hiring a professional to repair it. When we viewed the door at the store, there was some additional minor damage from transportation, which we were willing to accept. On December 13, the door was delivered again, but this time it was severely damaged. The door was off its hinges, the top molding was broken, and the condition was far worse than when we had last inspected it in the store. The delivery company claimed the door arrived that way, which was not true. A Lowe’s employee, Tom, (which I worked with most of the time after Tatiana ) had previously inspected the door with me. There was no way I would accept that door if I seen that damage at the store. The damage was so extensive that the installer, Mike, refused to install the door. After months of delays, errors, and mismanagement, I canceled the order entirely. This project resulted in months of wasted time with nothing accomplished. Although I have two Home Depot locations near me and traveled further to shop at Lowes, I will no longer do so after this experience. I am extremely disappointed in Lowe’s handling of this entire process. I strongly advise against having projects completed through Lowe’s. Trust me, the process was stressful, poorly managed, and time-consuming. I would recommend using a smaller company instead. While the cost may be slightly higher, the accountability, communication, and overall experience are well worth it.
• TW

  Teresa Wolverton

  3 days ago
  5.0
  Found everything we needed. Prefer shopping in store, not online. Staff super nice & helpful
• LP

  Loretta Politano

  Jan 1, 2026
  5.0
  This particular Lowes is the best. I have always found what I was looking for "in stock". What i cant find i am gracefully assisted by the staff. Who seem to enjoy working their. Its clean, neat and organized. ( I like to say CNO)! The prices are reasonable and checking out was easy when the cashier came over to help. He even saved us an additional 20% by signing us up for a credit card which we were able to pay immediately since syncrony charges such high interest rates. The cashier was an older gentleman that has been there for about 4 years. He was polite, patient and very knowledgeable. Bravo Lowes!
• PC

  Peter H Carlock

  Dec 30, 2025
  5.0
  Floor Service People were very helpful.
• DB

  Drew Bendel

  Dec 5, 2025
  1.0
  Purchased a craftsman leaf blower from this location. Return policy on website said 90 day return for craftsman outdoor power equipment. Was told that it was a 30 day return policy for this product. Requested A return authorization number in order to get approval to have it returned. The store manager was adamant that they are not responsible for issuing the request. Both craftsman And Lowe’s corporate informed me that the local retailer is responsible for initiating the request. Vote of no confidence from me for this location. I will be taking my business to Home Depot 0.2 miles down the road.

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