Lowe’s in Brick, NJ is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, many customers reported rude or unhelpful staff, particularly in the returns and customer service departments.
Product Availability
Customers generally found that Lowe's had a good selection of products and often had what they needed, although there were complaints about issues with special orders and damaged items.
Installation Issues
Several reviews highlighted problems with appliance installations and delays, leading to customer frustration and dissatisfaction.
Pricing and Value
Customers appreciated the competitive pricing at Lowe's, but there were complaints about misleading promotions and additional charges during the purchasing process.
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Nikie G
1 day ago
5.0
Jill in paint and Catherine in bath/kitchen/EVERYTHING were amazing! Our cabinets began to separate from the wall in our home less than a year after purchasing it. We took all of the cabinets down and decided there’s no time like the present to do a mild remodel. Jill was so sweet and helped match our dream color for the kitchen and helped us find the paint that would help keep our kitchen tidy (does well with water, stains, etc). And Catherine…she was just wonderful! We were obviously stressed and excited, she was patient and helped match our dream paint with dream tiles! She also helped find grout for us that would match our vision and our needs and help ring us up in her section so we wouldn’t be stressed bringing everything to the front and potentially forgetting something. 20 out of 10, Jill and Catherine are our remodel dream team! No notes, we will always go to these two women 💜
BH
Benny Helwani
6 days ago
5.0
The sales rep in the appliance dept came to help us on her own. She was very helpful.
MR
Maryann Rubio
Jan 5, 2026
5.0
My husband and I had a project in our home for some interior painting, forgive me, but we forget the representative to help us in the painting section. She was absolutely so helpful and caring for our needs. I hope this finds her you did an amazing job young lady!
AL
Amanda LaMorgese
Dec 5, 2025
5.0
John in paint just helped me and he was amazing!!!!!!!!
JI
Justin Intile
Nov 27, 2025
1.0
Ordered 4 appliances for our new home. The oven was delivered and installed. Then we smelled a gas leak coming from the newly installed oven. We had to call a plumber, who informed us the stove was incorrectly installed by Lowe’s causing a dangerous gas leak.
Additionally, the fridge that was delivered had a scratch and dent on the door. Lowe’s customer support was called and a chat was started addressing these problems, pictures were sent of the damage through the chat. Many attempts were made through calling and writing in the chat but Lowe’s customer support did not offer any type of compensation/ refund for their damaged products, leaving us to pay full price for the damaged products and pay for correct the installation of the products.
Update:
After posting this review a representative from Lowe’s commented on the post and provided a phone number to call. The phone number was just the number of the Lowe’s store. They were also unable to resolve this issue, leaving me with two damaged appliances that were delivered by Lowe’s and no resolution.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Brick, NJ offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor furniture, and gardening equipment. They also provide installation services for various home improvement projects.
What are the operating hours of Lowe's Home Improvement in Brick, NJ?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary with some closures on major holidays.
Where is Lowe's Home Improvement located in Brick, NJ?
Lowe's is located at 520 Route 70, Brick, NJ 08723, USA.
What payment methods are accepted at Lowe's Home Improvement in Brick, NJ?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be provided when your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. You can start a return online for items purchased on Lowes.com or visit the customer service desk in-store with proof of purchase for returns.
What nearby places can help me when visiting Lowe's Home Improvement in Brick?
Nearby places include Route 70 West, which offers convenient transportation access; the Bank of America ATM for cash needs; and Minute Key locksmith services for any key issues.
Are there dining options near Lowe's in Brick for a meal after shopping?
Yes, Chick-fil-A and Houlihan’s are nearby restaurants where you can enjoy a meal after your visit to Lowe's.
Where can I find additional home furnishings or electronics near Lowe's in Brick, NJ?
You can visit Raymour & Flanigan Furniture and Mattress Store for home furnishings, and P.C. Richard & Son or Verizon stores for electronics nearby.