Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Salem, NH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,262 reviews
5 stars
650
4 stars
280
3 stars
117
2 stars
52
1 star
163
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or unhelpful.
Product Availability
Customers reported issues with product availability and inventory management, leading to frustration when items were out of stock or not properly labeled.
Store Experience
The store is generally described as clean and well-organized, but some customers experienced long wait times and inadequate staffing during busy periods.
Returns and Policies
Several customers expressed dissatisfaction with the return policy and handling of open-box items, indicating a need for clearer communication and better customer support.
Delivery Issues
Numerous complaints were made regarding delivery delays and problems with appliance installations, suggesting a need for improvement in logistics and customer follow-up.
- WCWilliam ClaytorNov 12, 20253.0Home Depot is better at everything
- EBEdward BrownNov 8, 20252.0Corporate take notice. I am not going back. It's not because of the staff or store, it's because you've allowed Sunrun to essentially harass your customers. Four days in a row, I been hunted down in isles asking if I have solar. Enough is enough. It's bad enough with solar company calls, now this. I go to buy items to prepare for winter, not to be hunted down and be harassed with a sales pitch. And the sales people from Sunrun are aggressive.
- SGStephen GiordanoNov 7, 20255.0Jim and Rob at Pro desk go out of their way to make sure your order is correct and organized…
- CRCharles RazOct 26, 20255.0Needed a replacement 10 inch 80 tooth saw blades. Lowes had them. Home Depot did not
- RHRachael HarringtonOct 24, 20251.0Be Careful When Buying Open-Box Items at Lowe’s Had an issue here — we bought an appliance that was marked down because it was an open box. Brought it home and it didn’t work, so we returned it the very next day. The manager, a woman whose name I won’t mention (and don’t care to remember), told us we couldn’t bring it back because it was “sold as-is.” Here’s the thing — there was no sign or label stating it was sold as-is. That kind of response and attitude gives the store a bad name. People like that make customers lose confidence. Lowe’s, if you’re reading this, you might want to review how your managers handle situations like this. Customers deserve honesty and respect — not to be brushed off No one is paying 400.00 as is for broken equipment like a yard sale !
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Salem, NH offer?
Lowe's offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, grills, lumber, outdoor and gardening equipment, bathroom storage, and more. They also provide installation services for many products like appliances, flooring, cabinets, and lighting.
What are the operating hours of Lowe's Home Improvement store in Salem, NH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or reduced hours.
Does Lowe's in Salem, NH provide delivery and in-store pickup options?
Yes, Lowe's offers delivery services and in-store pickup for customer convenience.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Salem, NH?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any special programs or associations connected with Lowe's Home Improvement?
Yes, Lowe's is associated with programs like Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and others focused on community and skills development.
What nearby stores and amenities can customers visit around Lowe's Home Improvement in Salem, NH?
Nearby, customers can visit Stateline Shopping Center, NAMCO Pool, Patio & Game Room Superstore, Minute Key locksmith, Santander Bank Branch and ATM, TD Bank, ALDI USA supermarket, and various gas stations like Mobil and BP.
How can customers make the most of their visit to Lowe's by exploring nearby points of interest?
Customers can shop for home improvement needs at Lowe's, then visit the nearby Stateline Shopping Center for additional retail options or dine at nearby restaurants like Crispelli USA or Plaza Azteca in Methuen.
Are there convenient financial services near Lowe's Salem location for customer needs?
Yes, customers have access to Santander Bank Branch and ATM, TD Bank, and LibertyX Bitcoin ATM nearby for banking and financial services.
What are some nearby automotive services available around Lowe's Home Improvement in Salem, NH?
Nearby automotive services include Methuen Auto Care for repairs and emissions inspection, Valvoline Instant Oil Change, Midas tire shop, and Stateline Motors used car dealer.