Leslie's Pool Supplies

Reviews

• BB

  Bianca

  Jul 20, 2025
  5.0
  Cross out every pool place in Salem area and come here instead! Ann was amazing!!! She knew what she was talking about and helped us out where no one else could! Literally saved us ton of money too!! My new go to pool store
• JM

  Jennifer-Santiago Mezquita

  Jun 23, 2024
  1.0
  MISLEADING AND DISHONEST. I went into the retail store in Salem New Hampshire to purchase a filter. I was unsure if it was the correct filter so I asked the sales rep what my return options were and he said I had one week to return it, and to keep the box. (I made sure to ask about the return policy because I could not afford to make a $600 mistake.) The next day I installed the filter and it was less than what I needed. When I called the store to see if they had the next size up, they informed me that I was unable to return or exchange the filter because it was opened. I explained to them what the sales rep told me and they said that they are “too busy to clean it and run diagnostic testing and the sales rep that told me about the return policy was new.” They said there was nothing that they could do for me and to call corporate. They also informed me that corporate ‘sucked’ but there was no way they could help me further at the retail store. I called corporate, and after being put on hold several times, the only thing they could do for me was to READ ME THE RETURN POLICY as if I’m inept. After I expressed my disdain for the lack of support, the corporate rep told me that I would be put on an expedited list to get a call from a manager to discuss this further. The phone call never came, which shouldn’t be surprising as the bait and switch tactic is what they are good at. I would never recommend Leslie and I would drive out of my way to get what I needed just to avoid going in there. I’m not one to leave a negative review. However, this is the worst customer service I have had in years, and they’ve left me no choice but to express myself in a public forum.
• KP

  Karen Perriello

  Jun 4, 2023
  5.0
  Ann (store manager) was AWESOME to work with. Our pool was a complete mess at the start of the season. We bought our house over the winter and the pool was not closed correctly and was loaded with tons of leaves and debris. Ann worked with us on a daily basis over a month until we could finally see the bottom of the pool. She & her team were so knowledgeable, helpful and definitely cared about solving our pool problems until resolved. Thank you Ann & team!

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