Business Details
About
Self-Storage Facility
SpareBox Storage is located north of Lone Oak Ice Cream on Route 125, near Spaulding Ave. industrial park. We are a great solution if you need storage in Rochester, NH, because we’re within easy driving access of both Maine and New Hampshire. Whether you’re in Farmington, Berwick, Somersworth, Lebanon, or other surrounding areas, our SpareBox Storage facility in Rochester, NH, can help with any of your storage needs, whether big or small.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.2
27 reviews
5 stars
20
4 stars
2
3 stars0
2 stars
1
1 star
4
- DLdolores LaneJun 7, 20255.0Shani was Very pleasant to speak with, super helpful and knowledgeable, she is Awesome
- MHMariah HowardMar 13, 20251.0I am appalled by SpareBox storage and wouldn’t recommended it to even my enemies. At first, they will give you a low rate- it’ll seem like you are getting a bang for your buck. Obviously, you don’t have anywhere to put your stuff which puts you in a situation where you unfortunately have to pay to put it somewhere. SpareBox will increase their rates drastically, and very very quickly. When they sent me yet another stipulation to the lease it gave me the option to “click to see my full lease.” When I clicked on it, they had my original lease. They accidentally sent the wrong information saying that I should pay significantly less than what they’re actually expecting. When I called and explained this, I told them that due to the fact they sent me the wrong information I felt this month I should pay what was sent to me. I asked to speak to a supervisor and was told, “I’m not sure one can call you today” I was persistent in needing to speak to someone higher up and was finally transferred. After explaining all of this again, the ‘supervisor’ informed me that billing will contact me and I can speak to them about what happened and we can figure it out. I was told “you can wait until billing contacts you to make your payment and there will be no late fees while you wait” I asked many times if I could just be transferred to billing directly so this wasn’t prolonged, the request was denied and I could not be transferred. I needed to wait for a call from them, but was assured there would be no late fee while this is figured out. Low and behold, just like the ‘affordable rate’ that quickly changed but this time with no communication. I got a message saying my gate accessed is suspended. I was absolutely disgusted and called immediately. It makes no sense that when I was doing what was instructed of me, that I would no longer be able to access my belongings. I asked right away to be transferred to a ‘supervisor’ because I already knew that the customer service agent was not going to be able to assist me in this matter. There was push back on speaking with a supervisor but I was transferred through. While speaking with them they were not listening to what I was saying at all and kept interrupting me. It was like I was talking to someone reading off a script. Although I was told I was to wait for someone from billing to contact me about this matter, I was made to pay the full amount to get access to my unit. I have never in my life experienced such terrible customer service, and misled by what they call supervisors. If I could give SpareBox storage a 0 or even negative review, I would. This is the absolute worst storage unit company that you can use. Save yourself the headache and do not get a unit here!!
- JJJoseph JacquesApr 12, 20235.0Shoyan was a great help it was easy and fast
- DGDaniel GungotiMay 4, 20215.0Enough space in there for my 26 foot u-haul rental
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the access hours for SpareBox Storage in Rochester, NH?
SpareBox Storage is open every day from 5:00 AM to 10:00 PM.
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online through their website, at the on-site 24-hour rental kiosk (except at certain locations), or by calling their customer service at (833) 777-7273 for assistance.
What payment options does SpareBox Storage accept?
They accept American Express, Check, Discover, MasterCard, and Visa. Cash payments are not accepted, but prepaid debit cards can be used.
How do I set up and manage my online account?
Click the red Register button on the home page, select your state and facility, then enter your last name and unit number to create your account and set a password and security question.
What is the policy regarding tenant insurance?
Tenant insurance or a protection plan is required to protect your belongings from risks like fire, natural disasters, and burglary.
Is SpareBox Storage a contactless facility?
Yes, it is contactless with no on-site property manager. Rentals, payments, and account management are done online or via on-site kiosks. For assistance, call (833) 777-7273.
Where is SpareBox Storage located in Rochester?
It is located at 7 Spaulding Ave., Rochester, NH 03868, north of Lone Oak Ice Cream on Route 125, near Spaulding Ave. industrial park.
What nearby businesses or services might be useful when visiting SpareBox Storage?
Nearby businesses like Premier Deck (home goods and construction), RP Abrasives (metal fabrication and automotive), and Scrapsafe (recycling center) might be helpful for home improvement or industrial needs.
Are there automotive repair services near SpareBox Storage?
Yes, nearby services include Just Chevy Trucks, Onesto Truck & Heavy Equipment Repair, and Ron Paquette Autobody and Sales, useful if you need vehicle repairs when storing your auto or equipment.
What recreational or dining options are near SpareBox Storage?
Nearby you can visit Indian Lake, which offers lake activities and an Indian restaurant, or enjoy a meal at Town Line Pizzeria and Bakery after visiting the storage facility.